Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
Until the crank snaps.FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
3rd May 2017 9:39 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20855
Sounds like it's a poorly worded claim from the repairing dealer, in all honesty...My D3 Build Thread
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
I think the same Disco Mikey. Trouble is I have nowhere to go with it until I have the parts back. I'll get loads of images when I do and send them in to WD. I managed to get the price down from £866 to £600 approx by making a few calls for parts, thanks Yeovil LR for their fast courier for £8!
I still can't see corrosion being the cause for the relay to pack up considering where it is within the battery box area.FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
Agree with DM, sounds like the dealer screwed up. Not that they should lie but as you say, corrosion is unlikely to be the cause so why would they suggest it! Should have just said the compressor has failed. then if WD wanted to argue, they could send an engineer out.
4th May 2017 7:17 am
Skynet
Member Since: 23 Jul 2014
Location: Melksham, Wiltshire
Posts: 868
fish, don't forget that D3's have suffered with corrosion to an ECU behind the battery box. Mine did and it looked bone dry on the outside, the connector to the ECU however was blue with corrosionDave
D3 2006 HSE, Cairns Blue - gone
D4 2016 SE, White
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
I'll check it out and forward images for everyone to see. I'll see what the consensus is then.
Cheers all. FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
4th May 2017 7:24 am
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
I'm sure people are sick of me carping on about WD but this is where you have to watch them. If one of their 'engineers' on the phone (call centre staff) have decided that they ain't paying out, then that's it. So if their targets for the month are suffering you could be in bad luck, like I was.
I have a phone call recording of WD asking my dealer over and over again, parrot fashion, "so it's perished, yeah?" - until the point where the dealer caves in and says "well I suppose it could have, I don't know" to support their decline of a claim. This was on a suspension part that had split and failed suddenly and the dealer had reported it as such. A sudden and unexpected failure.
It took me nearly a year, many letters and the ombudsman before WD finally removed the disputed amount from my renewal in the end.
Good luck.D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
4th May 2017 7:26 am
fisherman
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
I had similar with my D3 and a compressor back about 6-7 years ago. I eventually got what I wanted after some months of fighting. I'll do the same this time around. Unless it's really corrosion, in which case I'm stumped.FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
4th May 2017 7:30 am
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2138
James W wrote:
I'm sure people are sick of me carping on about WD but this is where you have to watch them. If one of their 'engineers' on the phone (call centre staff) have decided that they ain't paying out, then that's it. So if their targets for the month are suffering you could be in bad luck, like I was.
I have a phone call recording of WD asking my dealer over and over again, parrot fashion, "so it's perished, yeah?" - until the point where the dealer caves in and says "well I suppose it could have, I don't know" to support their decline of a claim. This was on a suspension part that had split and failed suddenly and the dealer had reported it as such. A sudden and unexpected failure.
It took me nearly a year, many letters and the ombudsman before WD finally removed the disputed amount from my renewal in the end.
Good luck.
That's interesting. How did you get the recording? I'm assuming you were not on the call with both of them to record yourself?
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4th May 2017 7:38 am
Rmacaul
Member Since: 05 Apr 2017
Location: Angus
Posts: 136
As said it is in the wording, the dealer said corrosion and waranty company have jumped on corrosion and got to water... sorry not covered.
As we know relays are electromagnetic, and are prone to electrolytic corrosion as are starter motors and anything that is driven electromagneticly ( corrodes as the spark jumps across when they get older causing pitting " corrosion " that eventually sticks contacts together)
I would ask the diagnosing dealer to contact waranty company and straighten out the miss understanding/ interpretation of the words used
4th May 2017 7:47 am
fisherman
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
I have forwarded your input to the dealer. Watch this space. FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
4th May 2017 7:54 am
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
robpenrose wrote:
That's interesting. How did you get the recording? I'm assuming you were not on the call with both of them to record yourself?
As part of the ombudsman investigation. The investigator had demanded it from WD and then emailed it onto me as an .mp3 (Rightly or wrongly!) when I asked to hear it. I was pretty cross when I heard the tactic used for myself.
I know that under data protection laws you can request call recordings of your 'own' calls but I'm not sure where you would stand asking for a copy of a call between WD and your dealer directly.D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
4th May 2017 8:05 am
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20855
I have an ongoing claim for a new engine in a D4. Took a week to get an engineer out to view. Expecting a call/conclusion today or tomorrow. Watch this space My D3 Build Thread
Member Since: 05 Apr 2017
Location: Angus
Posts: 136
Another point of attack one the " water damage" front.
If the relay has been water damaged would the dealer not expect other parts of the fusebox to be affected.
4th May 2017 8:21 am
fisherman
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
I have had an email from the dealership to say they have represented the claim with the wording electromagnetic corrosion caused by excessive heat and not water ingress. They have extended an invitation for WD to inspect the parts for their satisfaction. The dealership stated to me that they have made no mention of water in their report to WD and this would have been an assumption made by WD.
Looks like the tide could be changing. I'll keep you updated of course. Thanks all again. FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
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