Member Since: 10 Apr 2011
Location: Sheffield
Posts: 82
S*****d by warranty direct!!
Hi guys has anyone here managed to get warranty direct to reverse their stupid EGR valve decision??? I have been given the old 'we don't cover egrs I'd they are found to have carbon damage' line even though I have emissions cover!! I really need to know if anyone has managed to reverse this decision and how!!! I feel like accusing them of discriminating against me since I know they have done other peoples EGRs!!! [/b]
18th Jul 2011 7:12 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
Failure of these components can be very costly and
go undetected as they do not necessarily affect the
operation of your vehicle.
Fuel System
Barometric pressure sensor, fuel temperature sensor,
intake air temperature sensor, manifold air pressure
(MAP) sensor, mass air flow sensor, throttle body
assembly (MFI), lambda sensor, air induction system,
air pump, ant-knock sensor, canister purge solenoid,
deceleration valve, EGR recirculation system, EGR/ EFE
thermal vacuum switch, EGR/ EFE valve, fuel fill neck
restrictor, fuel fill pipe and cap, fuel receptacle, fuel
sensor, fuel tank, fuel tank pressure control valve
(PCV), idle air control valve, intake air resonator, oil/
air separator, PCV system, powertrain control module,
secondary air injection system SOLD - 23my Range Rover Sport D300 Dynamic SE
18th Jul 2011 7:17 pm
DannyUbertek
Member Since: 20 Feb 2011
Location: Kent
Posts: 311
Are you of a racial minority group?
Allways helps in discrimination cases i find!!Spent tooo much club: Air compresser, parking ecu,D4 front D4 rear, tow bar, D4 arches, stormers 20" with General grabbers, new engine, new turbo, new front lower arms, new rear upper arms, new track rod ends, new anti roll bar bushes, Bas remap 2nd stage, K&N filter, clear indicators, door handle covers, nav update, wheel protector, new winch for spare wheel, 20" stormer spare, new plastic tube on top of engine, new fuel flap assembly, new mats, sill protectors,
18th Jul 2011 7:19 pm
DannyUbertek
Member Since: 20 Feb 2011
Location: Kent
Posts: 311
Awesome!!
Lets see if they replace my engine and gearbox!!
Spent tooo much club: Air compresser, parking ecu,D4 front D4 rear, tow bar, D4 arches, stormers 20" with General grabbers, new engine, new turbo, new front lower arms, new rear upper arms, new track rod ends, new anti roll bar bushes, Bas remap 2nd stage, K&N filter, clear indicators, door handle covers, nav update, wheel protector, new winch for spare wheel, 20" stormer spare, new plastic tube on top of engine, new fuel flap assembly, new mats, sill protectors,
18th Jul 2011 7:21 pm
disconewbie79
Member Since: 10 Apr 2011
Location: Sheffield
Posts: 82
No racial minority just your average stock White male! Am just hacked off about it all! Bet no one has accused them of being discriminatory before! They are discriminating against those with broken cars ESP those who hve problems they say they will fix in their handbook!!!
18th Jul 2011 7:48 pm
disconewbie79
Member Since: 10 Apr 2011
Location: Sheffield
Posts: 82
Digital junior Did you manage to do this yourself with warranty direct??
18th Jul 2011 7:50 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
disconewbie79 wrote:
Digital junior Did you manage to do this yourself with warranty direct??
No my EGR valves were claimed under LR select warranty.
I have the WD warranty and every claim I put in is rejected so I know the process. Just quote the contract and stand your ground. Email the address I gave you I have found they can 'override' the claims technicians. SOLD - 23my Range Rover Sport D300 Dynamic SE
18th Jul 2011 8:04 pm
disconewbie79
Member Since: 10 Apr 2011
Location: Sheffield
Posts: 82
That's great! Did you get the work done and then complain?? Just wondering the best way about it? I also need some bushes and a tie rod? And the guy at the garage says that WD like to either allow or deny all items to 'keep their paperwork nice and neat'
18th Jul 2011 8:09 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
No you must get pre-authorisation.
Currently discussing £600 of work that they have turned down and I think should be included. So I can't get the work done until resolved. The moment you get the work done they will quote the contract at you and you have lost.
Think I got Anti roll bar bushes and track rod ends done OK on securecare warranty.
Let us know how you get on with them SOLD - 23my Range Rover Sport D300 Dynamic SE
18th Jul 2011 8:12 pm
disconewbie79
Member Since: 10 Apr 2011
Location: Sheffield
Posts: 82
Thanks very much will do!!
18th Jul 2011 8:15 pm
bambi
Member Since: 10 Apr 2009
Location: south yorkshire
Posts: 2059
well what happened ?
7th Sep 2011 6:32 pm
chalky
Member Since: 21 Aug 2008
Location: Yorkshire
Posts: 3145
I'll tell u what !
I'm bloody glad I don't have a warranty ! By my reckoning and in another few months I'll be two grand up !
That said it's 4 year old this month and it's going to be requiring some preventative maintenance before the winter sets in.Only dead fish go with the Flow !
7th Sep 2011 7:29 pm
disconewbie79
Member Since: 10 Apr 2011
Location: Sheffield
Posts: 82
Just thought I would do a quick update on egr situation. It turned out that warranty direct caved ( much to dealers and my surprise) and allowed both egr valves to be replaced!! Also had some new brake pads etc done at same time ( obviously not under warranty) then during that the garage noticed rear dif playing up and got that done on warranty direct too!! Well done Gordon lamb chesterfield ESP claim lady who got a bottle of wine
7th Sep 2011 7:48 pm
yorkshire_D3
Member Since: 14 Sep 2011
Location: West Yorkshire
Posts: 57
DannyUbertek wrote:
Are you of a racial minority group?
Allways helps in discrimination cases i find!!
Is it cos I is black???COS MY EGR INLET IS TOO INNIT!!!!!!!!!!!!!!!! [url][/url]
27th Sep 2011 3:50 pm
GSLRO
Member Since: 10 Sep 2008
Location: Sunderland
Posts: 1279
Then they will deduct £50 rxcess for EGR and another £50 excess for Rear Diff.
I had 1, NSF wheel bearing, 2 Lower Ball Joints and 2 Rear Suspension Arm thingamyjigs and guess what each on a separate claim despite all work done at the same garage, time and invoice £250.00 excess to the RTB!
Then they got the amount wrong and only paid me VAT on the wheel bearing still waiting VAT on the other 4 items (notice I said items not claims). Work done 19th Aug and still not sorted. ing ards.
I to have the complaints departments details ... ...
And still awaiting an Alternator claim ... so much for receiving a cheque within 10 working days WD wats!
Rant Over With ... Honest ... but I still think they are Club N.E.R.D.s
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I really need to know if anyone has managed to reverse this decision and how!!! I feel like accusing them of discriminating against me since I know they have done other peoples EGRs!!! 
[/b]
Am just hacked off about it all! Bet no one has accused them of being discriminatory before! They are discriminating against those with broken cars ESP those who hve problems they say they will fix in their handbook!!!
That's great! Did you get the work done and then complain?? Just wondering the best way about it? I also need some bushes and a tie rod? And the guy at the garage says that WD like to either allow or deny all items to 'keep their paperwork nice and neat' 
[url][/url]
