Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 892
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| Owners' Experiences of Progress with Problem Fixes? |
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Thought it would be interesting for us all to get an overall impression of how owners were getting on with having any problems fixed:-
How knowledgeable is your dealer proving to be
Are they having to get advice from LR oris their training/knowledge up to speed
Are fixes being successful 1st time or follow ups required
What problems/issues are there no current resolutions for or that LR/dealers are trying to ignore?
eg I have a list of 10 items, most are software related (gear selected & low fuel not showing on 4x4 system screen, no control of the fuel burning heater, altimeter on off-road sat-nav 200ft inaccurate!, whole infotainment system crashing & blanking out, Front PDV not activating, and the lack of progress towards info regarding the phone kit integration.) The dealer has responded very quickly to acknowledge them (full marks) but had no immediate answers to any of them (I don;t want a wasted trip to the garage) and is having to consult with LR as to current status of fixes & to locate technical bulletins (higher-tech than they are used to?); while I await an acknowledgment of the request direct to LR (poor marks, again but perhaps they will just give a full answer rather than an interim acknowledgment?) to confirm what the current status of fixes is!
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 24th Jan 2005 12:31 pm |
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DiscoDuck
Member Since: 23 Jan 2005
Location: West Sussex UK
Posts: 126
  
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It seems LR are keeping the dealers in the dark as well as the customers. The dealer is not very hopeful of LR performing very well on these issues. I have had one telephone survey and one postal survey of what customers think of the product and have made my point that the car is good but the problems seem to be the company is not good at communicating. It is a two way street, they want to hear from us be we also want to hear from them!
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| 24th Jan 2005 1:48 pm |
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