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pherplexed
Member Since: 23 Oct 2007
Location: greenville, sc
Posts: 124
  
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| Do Dealer Service Reps Get Paid On Commission? |
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Do the service reps at LR Dealerships get paid on commission? As in do they get paid more the larger my tab is?
I've been using the same service rep at my dealership for a year or so but the last time I was there he was busy so another service rep jumped in to help. The new guy has quoted me some things I wanted done the next time I'm in, but if they are paid on commission, I'd rather bring the business back to my original rep - he's been great to work with.
Anybody know the etiquette on that? 2013 LR4 HSE lux | Santorini Black | 5.0 V8
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 26th Dec 2010 1:52 pm |
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Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20842
  
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it varies from dealer to dealer. They tend to get a bonus for anything they can 'upsell' as in if they do a vehicle healthcheck and if the owner authorises any work that has been reported, then the service rep. usually receives a small commission My D3 Build Thread
TDV8 Retrofit Build Thread
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| 26th Dec 2010 3:10 pm |
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pherplexed
Member Since: 23 Oct 2007
Location: greenville, sc
Posts: 124
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Hmm. So best to let the new guy get the commission since he quoted the work or be loyal to my long-term service rep and let him get the commission? 2013 LR4 HSE lux | Santorini Black | 5.0 V8
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| 26th Dec 2010 3:42 pm |
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zarnd
Member Since: 23 Apr 2010
Location: Kent
Posts: 794
 
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Totally depends on the company who run the dealership and their policies. Where I work we get a bonus if we hit our monthly combined labour sales and parts profit targets. I keep banging the drum for commission when up-selling from an EVC as this is what the company wants us to do. EVen if it's a couple of quid for a set of brake pads for example, but we get nothing. Within the VAG group it seems quite rare to be paid on up-selling from each bill, it is more common to be paid a group bonus at the end of each month.
I gave a service customer a bill for £12,500 for one vehicle. Some commission on that would have been nice!
cheers Alex
2007 D3 TDV6 HSE
2009 Caterham Supersport
2005 FFRR Vogue SE 4.2 Supercharged
2004 SL55 AMG
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| 28th Dec 2010 2:01 pm |
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Ted Newman
Member Since: 09 Oct 2010
Location: SE London
Posts: 840
  
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zarnd wrote:Totally depends on the company who run the dealership and their policies. Where I work we get a bonus if we hit our monthly combined labour sales and parts profit targets. I keep banging the drum for commission when up-selling from an EVC as this is what the company wants us to do. EVen if it's a couple of quid for a set of brake pads for example, but we get nothing. Within the VAG group it seems quite rare to be paid on up-selling from each bill, it is more common to be paid a group bonus at the end of each month.
I gave a service customer a bill for £12,500 for one vehicle. Some commission on that would have been nice!
cheers
Heck - I hope you don't work for Beadles  LR Discovery 4 XS pulling an Airstream 532 Caravan also own (since new) a 1996 MGF
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| 28th Dec 2010 2:20 pm |
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