Russell
Member Since: 23 Aug 2007
Location: Kent
Posts: 10564
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| Contact e mail for LR boss |
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As title says, has anyone got an e mail address for the man at the top, any help would be appreciated. MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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 15th Sep 2011 4:09 pm |
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Russell
Member Since: 23 Aug 2007
Location: Kent
Posts: 10564
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Bump any ideas MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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| 3rd Oct 2011 11:46 pm |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14487
  
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Personal letters marked private and confidential work well. His PA will intercept them anyway so you need to ensure it gets past her to him and not sent back down the line to the minions.
I always find writing to the Finance Director much more effective.
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| 4th Oct 2011 6:36 am |
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amazing
Member Since: 05 Mar 2011
Location: chengdu
Posts: 1542
  
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have PM'd you It is better to have and not need it then need and not have it.
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| 4th Oct 2011 7:22 am |
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Calcul@tor
Member Since: 08 Mar 2006
Location: Middle England!
Posts: 810
 
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Moo wrote:I always find writing to the Finance Director much more effective.
Is this something you do often?! D4 XS MY12 Galway
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| 4th Oct 2011 9:57 am |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14487
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Yes if I want things to get resolved quickly. It beats going through the Customer Service route.
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| 4th Oct 2011 1:19 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979
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Ridiculous tbh  ...imagine if everyone went to the Finance Director. Customer Services is obviously headed up by a muppet if he doesn't have the authority to deal with the things that are referred to the FD ...then again the FD is a muppet for dealing with things outside of his remit.
LR ...have some structure & process FFS !  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 4th Oct 2011 1:26 pm |
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bobbroom
Member Since: 14 May 2009
Location: Cambridge
Posts: 177
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My SWMBO used to be a FD. She constantly equated bad customer with more goodwill payments. She had a nip it in the bud early approach. If you have no redress from the ususal channels it's worth ago....
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| 4th Oct 2011 1:45 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979
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Not saying from a customers perspective that anything isn't worth a go tbh  ...what I am saying is whats the point of a Customer Services department if it doesn't have backbone support to completely resolve the situation. Having the MD or FD having to interfere, give in or ultimately undermine the process might be a short term fix ...but it's weak management tbh 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 4th Oct 2011 1:57 pm |
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Calcul@tor
Member Since: 08 Mar 2006
Location: Middle England!
Posts: 810
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Moo isn't necessarily saying that the FD got involved, just that by channelling the problem through the FD, it got resolved.
Maybe the FD just flicks it on to Customer Service, but the very fact it's come via the FD helps ensure they give it the respect they ought to anyway.
Maybe Moo can advise confirm or advise otherwise? D4 XS MY12 Galway
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| 4th Oct 2011 2:08 pm |
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zarnd
Member Since: 23 Apr 2010
Location: Kent
Posts: 794
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http://www.ceoemail.com/
Scroll down to Land Rover UK and click the link. I used this site when I had a problem with my M5 and was in contact with the MD of BMW UK through that site
cheers and good luck Alex
2007 D3 TDV6 HSE
2009 Caterham Supersport
2005 FFRR Vogue SE 4.2 Supercharged
2004 SL55 AMG
Last edited by zarnd on 4th Oct 2011 4:31 pm. Edited 1 time in total
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| 4th Oct 2011 3:37 pm |
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CGA
Member Since: 03 May 2010
Location: Preferably horrizontal
Posts: 284
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In my experience, customer services default option is to fob you off. When you can't get satisfaction from that dept, I find that in order to resolve any dispute with a large "reputable" company, always email the CEO directly. If it's a reasonable complaint, concisely worded, it works wonders.
As for LR, well good luck. CGA
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| 4th Oct 2011 4:06 pm |
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met
Member Since: 25 Mar 2010
Location: Herts
Posts: 231
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I work for a FTSE 20 company and can assure you that emailing the CEO does absolutely work!!
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| 4th Oct 2011 7:46 pm |
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zarnd
Member Since: 23 Apr 2010
Location: Kent
Posts: 794
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Agreed, I had an immediate response from the MD of BMW UK and my case was escalated and dealt with quickly, but it was still unsatisfactory outcome for me!
cheers Alex
2007 D3 TDV6 HSE
2009 Caterham Supersport
2005 FFRR Vogue SE 4.2 Supercharged
2004 SL55 AMG
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| 5th Oct 2011 9:22 am |
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Seeby
Member Since: 22 Jun 2011
Location: West Sussex
Posts: 197
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I find that emailing Customer Services and cc as many senior people as you can has an impact.
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| 5th Oct 2011 11:00 am |
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