Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
Assistance Please
Dear Agony Aunt
I am getting slightly annoyed now with the fact that since I have taken ownership of my Disco 4 I have used courtesy cars more than my own new car.
At what point( given that this is the first time I have bought a brand new Disco) do I start pushing for compensation/new car? Anybody gone through this before and what is the general method that needs to be followed in order to start getting results?
Any help/guidance with this will be appreciated
Cheers, Marc
15th Oct 2009 12:09 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
Having not listed the faults on why its in dealership posession more than yours, firstly in pains me to say that you need to keep a CALM head. Speak personally to the dealership principle, as far as the dealership are concerned its NOT thier fault, but a factory fault/part fault (unless its something that should have been done on PDI).
Once speaking to the principle, speak to LR customer care dept, and explain. Log everything that is said by you and dealer and LR, keep ALL documents, and if you end up out of pocket keep receipts.
Its a BRAND NEW car, some parts on the D4 are totally new, some are carried from the D3 (I think), I am sure the dealership will re-install permagrin soonest
15th Oct 2009 12:25 pm
mamba
Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
I so want to have my grin instated, but I hate the fact that my new car has not only had over 100 miles added on the clock whilst doing testing but that it has been out of my possesion after som many initial delays as well!
CALM head was last week, this week it is just give my frikkin car back or give me a new one
15th Oct 2009 12:41 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
Well wots wrong with it
15th Oct 2009 12:42 pm
SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
Cheers SJR.
15th Oct 2009 1:00 pm
Winger Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
You have a specific fault that the dealer suggests they have diagnosed, and that the necessary replacement parts have been identified and ordered.
Whilst your situation is regrettable, the dealer is doing their best (it seems) to get it sorted out. You have a courtesy car too.
I think that you should speak to the dealer principal and express your intense disappoinment as to the situation - not least as you this is the first brand new Disco you've bought. Clearly the fault is not the dealers, but why not suggest to them that they agree with Land Rover that your first service be carried out free of charge? If you don't make any progress with the dealer, or if you simply want to attack the issue from another angle, call LRCS and take the same tack with them; they may even be able to assist with speeding along the replacement parts.
If the fault is still present after the parts are replaced, then you should step it up a notch and give them a deadline to get your car back on the road, or say you want either your money back or a replacement. This is not so straightforward an excercise in the UK, but it should get them looking in the right direction.
15th Oct 2009 1:08 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
Read it now.................Well it does'nt seem to be a dealership issue, so I guess its LR Customer Care now...................As regard to poking it up their Tushi, it so far seems to be on your side. Mind you, you do have to allow acceptable time for the fault to be recified, before considering rejection.
I would make one call TODAY, one to arrange a meeting with Principle, nobody else but the man/woman that has final say in the dealership, and get the final say on whats exactly going on.
If not happy then explain the rejection, being a showroom fresh D4 I am sure the dealership will be in the know on what to do, who to speak to etc etc. After all, they received a defected D4 to sell to you.
Keep it calm, and in the end you WILL end up ok.
15th Oct 2009 1:09 pm
mamba
Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
Thanks guys, most helpful with the suggestions and also how to tackle the problem.
I went to the dealer this afternoon to chat to the manager who is off until next week, but the problem has now been located in the EBS system which apparantly needs to be replaced as a whole unit. The parts are not readily available yet, so they cant even give me a date now after this new problem.
I will just have to call Landrover tomorrow to express my displeasure and hope it speeds things up!
I will be sure to keep the thread updated
15th Oct 2009 6:13 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
on other thread mamba wrote:
a whopping 42 miles, so really disappointed to tell you the honest truth.
Thats a hyuuuuuuuuuuge distance! I think I got about 2 or 3 out of my first D3 (the new one ) before my turbo tripped for the first time
Understand your frustrations - but keep yer chin up - it WILL get better Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
15th Oct 2009 6:57 pm
mamba
Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
my sentiments exactly SN we live in hope, timing is however really pants as we are going away for the midterm school break.
15th Oct 2009 7:47 pm
mamba
Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
well it is one week on now and nothing..... I am getting really peeved now. My patience left me on Tuesday so now I am just a grumpy sod
I want to keep the car and don't really want to have to go through the whole process of returning it but enough is enough now. Any ideas as to how I can squeeze landrover for compensation? I have requested the 1st service free but the lady at landrover says they will only start looking at that once the case is closed, ie. the vehicle is returned and working. Is that correct?
Thanks for the help guys.
22nd Oct 2009 11:00 am
Winger Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
It sounds as though your car is going to be off the road for a month, maybe more.
I'd be insisting on two things: first, that the warranty period restart from the time you get your car back and that you want the first service free of charge by way of recompense and goodwill. You really need to put the pressure on the sales people at your dealer in the first instance.
22nd Oct 2009 11:11 am
mamba
Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67
I will be hoping for more than that to tell you the honest truth, but thanks for the tip regarding the warranty
22nd Oct 2009 11:24 am
Discofever
Member Since: 18 Dec 2008
Location: Norwich, Norfolk
Posts: 86
I take it that they have lent you a nice Range Rover or another D4? That is the least your dealer should do, I had a similar experience with a brand new MY57 Defender DC XS. My problems went on for 9 months until I blew a gasket and rejected the vehicle.
I must say my dealership was fantastic throughout the whole fiasco, I had some fantastic loan vehicles which I ran on the farm daily. Out of all of them the Disco performed the best, so that was my choice in the end.
Be patient, but lean heavily on the dealer, and good luck, I am sure everything will turn out alright in the end.2006 Discovery 3 TDV6 SE auto, Cairns Blue, Lamp Guards, LR Roof Bars - Just love it!
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annoyed now with the fact that since I have taken ownership of my Disco 4 I have used courtesy cars more than my own new car.
Well wots wrong with it 
I think I got about 2 or 3 out of my first D3 (the new one 
) before my turbo tripped for the first time 
| 08MY Discovery 3 (history) 
