Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10352
Just getting this off my chest - F**K**g Dealers
No need to reply, (unless you want to), just wanted to vent some steam
So, the stereo display on new D3 has some dodgy pixels (nice little Xmas tree sort of pattern). No prob you'd think, get it fixed under warrenty.
So, D3 was in stealers a week ago, this fault was listed for attention - was it fixed - NO
We need it back for two more days says Mr Serviceman, one day to evaluate it, get the LR authorisation, next to to fix it.
Well, as you're miles from me, says I, I'll go to a local dealer, which I promptly try - who BOTH give me the two day .
all it needs is somebody with half decent eyesight to walk out of the nice warm service area, see the issue, walk back in, order the part (with LR authorisation if that's whats needed) and give me a date to book it in and fix it!
So when exactly did following procedure get mixed up with delivering customer service, 'cause somebody has F**Ked up somewhere.
rant over - for now
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
19th Oct 2009 1:55 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6400
spot on m8 spot on, to look at even slightes problem they need to take the car in as there would be deadly for them to walk out for a minute a take a quick look, it is not cust service it is lazy ass human nature the guy with better car attitude
cheers
19th Oct 2009 2:28 pm
fisherman
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
Dunton LR have had my car since Thursday last week and still couldn't tell me when the part would be available for a three hour repair. I have left 5 messages on machines and one with a receptionist who promised to call back. None have called at all.
I have managed, with the help of this site and Nick at Yeovil to source the part and get it to them tomorrow.
I wish the at Dunton were a bit closer. Then I could pop over there and interupt their tea break.
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19th Oct 2009 2:39 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
Sometimes shouting in the dealership can help here - Dealer Principal should come out of his warm office to 'smooth' things over quickly...
(PS don't do this with SWMBO present)Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
19th Oct 2009 3:00 pm
SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
SN wrote:
Sometimes shouting in the dealership can help here - Dealer Principal should come out of his warm office to 'smooth' things over quickly...
(PS don't do this with SWMBO present)
It works especially well when they are busy showing potential customers around new vehicles for some reason I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
Works best if you tell somebody who is choosing the spec of their new FFRR to get it serviced somewhere else
Al, you are spot on. Somebody somewhere is getting authorisation and protocol mixed up with customer service. Good luck getting it sorted without causing injury to yourself or somebody else "To finish first, one first has to finish ...."
19th Oct 2009 4:06 pm
Popelka
Member Since: 31 May 2008
Location: Praha (Prague)
Posts: 2430
I just dont understand the issue, I dont look at my radio when I have it on I listen to it Experience is a difficult teacher, because she gives the test first and then the lesson afterwards!!!!
19th Oct 2009 4:25 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10352
So you dont look to se what radio station you are on, what CD track you are on, what phone number is in use
just 'cause you are a 1000 miles away, dont start!
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
19th Oct 2009 4:31 pm
flinty99
Member Since: 17 Mar 2008
Location: Northumberland
Posts: 2558
Looks like the handbags maybe required for a second night in a row.For details on the next Kielder Safari click visit the Kielder Safari website
Sold: HSE-G4, Tangiers Orange. (one of your 5 Discoverys a day)
Member of CFT
19th Oct 2009 5:21 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10352
Nah - we've outsourced part of our helpdesk to Prague, so I know Popelka's got enough other things to worry about
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
19th Oct 2009 6:10 pm
Mark Y
Member Since: 14 Sep 2008
Location: Warwickshire
Posts: 1249
I know someone who had his RRS in for evaluation on a repair, they told him they would need it for 2-3 days, he played up and insisted on a courtesy car, he got FFRR, after it was all signed for and he was saying his goodbyes, dropped in that he had every intention of going to a pay and play the next day, guess what his car was ready for collection the next day
19th Oct 2009 6:24 pm
flinty99
Member Since: 17 Mar 2008
Location: Northumberland
Posts: 2558
I guess that would focus the dealers on doing the repair For details on the next Kielder Safari click visit the Kielder Safari website
Sold: HSE-G4, Tangiers Orange. (one of your 5 Discoverys a day)
Member of CFT
19th Oct 2009 6:26 pm
Popelka
Member Since: 31 May 2008
Location: Praha (Prague)
Posts: 2430
al cope wrote:
part of our helpdesk to Prague, so I know Popelka's got enough other things to worry about l
Only part of helpdesk:?:
radio/cd is only on when SWIMBO drives, me I'm too busy listening to the car rattle
Experience is a difficult teacher, because she gives the test first and then the lesson afterwards!!!!
They had outsourced all of it, but some local nicked half of it. I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
19th Oct 2009 9:00 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10352
given the responses we get, half of it is definately missing
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
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