Captain Speaking
Member Since: 02 Aug 2008
Location: The Cotswolds
Posts: 56
  
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I was dreading calling them to book the shed in for a service. Their local reputation is awful and my attempt at buying from them was fraught - dirty stock, no appetite to negotiate and uninterested staff.
However, never one to shy away from a problem  , I took a deep breath and called them to make a service booking. An unintelligible, brusque young girl answered my call and then took NINE minutes just to book the car in. She sounded uninterested and bored and there was not a single 'please' or 'thank you' the entire time. I had the distinct feeling that she was doing me a favour.
So having cogitated overnight, I have cancelled it and booked it into Stratstone Cheltenham instead. I should have gone with my first thought.
Nice one Hartwells...  Have you ever known a swan to break a man's arm?
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 11th Dec 2008 12:03 pm |
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freebie2disco
Member Since: 01 Jan 2007
Location: wantage
Posts: 334
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It's funny how peoples experience varies. I would sell the D3 rather than use a Stratstones (supplying dealer) again. But have always found Hartwells to be Okay for servicing. Have used them for last 6 years (4 years with a Freelander and the last two with the D3) Today they picked up the D3 for its two year service and had its history with them and took the time to discuss any other issues. So for me Hartwell's are OK.
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| 11th Dec 2008 12:54 pm |
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al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10361
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how to win business - NOT
Another woolworths in the offing?
Al Volvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
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| 11th Dec 2008 12:55 pm |
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character
Member Since: 31 Dec 2007
Location: wiltshire
Posts: 5781
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my thoughts are the same as captain speaking, hence me taking him down to the large one at yeovil, ps I know who your talking about regards the girlie who does'nt say please or thankyou 
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| 19th Dec 2008 11:59 pm |
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bluebarchetta
Member Since: 25 Oct 2005
Location: Aylesbury
Posts: 524
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freebie2disco wrote:It's funny how peoples experience varies...
Or even the same families' experience does...
The last few times I've been in they have been good. Yesterday, my wife took ours in for it's first MOT. She gave then strick instructions not to wash it - I'd spent last Saturday morning cleaning the mud from Salisbury off and was really please with the lack of damage.
5 minutes with a couple of  s using a sponge that resembled sandpaper and the car is covered with marks 
It was not even dirty 
I realise that the request was unusual but why don't they listen?
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| 20th Dec 2008 5:42 am |
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