Member Since: 21 Jun 2023
Location: Liverpool
Posts: 16
Island 4x4 - HELP
Does anyone have a direct contact number for Island 4x4 other than the one listed on their website???
I recently ordered some HD drop links from them last week but still haven't recieved them! Tried ringing but noone ever answers and ive sent several emails again which haven't be responded too.
To top it off my customer login details to their website are no longer recognised
Moral of the story be cautious if ordering from them...
30th Nov 2023 9:08 am
rrhool
Member Since: 28 Aug 2014
Location: Norfolk
Posts: 4537
To add ballance, I've ordered many times from Island, and never had any issue.
It's like most internet based businesses now, it works when it works, but is a pain when it doesn't.Richard
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30th Nov 2023 11:14 am
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2821
I've also used them quite a lot and been more than happy.
But have also had experiences where previously exemplary suppliers have suddenly stopped answering the phone and found they've gone under.
I'm also as guilty as everyone else, in that our expectation has grown quicker than most of this type of business can cope with.
These companies were a cottage industry a few years ago, yet now we expect the same levels of service and delivery times from them as we do from Amazon, Tesco etc.
Who remembers waiting for your monthly hobby magazine to appear on the newsagent shelf that month, seeing an advert, sending a cheque and waiting 28 days for delivery?Heaven doesn't want me, and hell is afraid I'll take over.
30th Nov 2023 11:47 am
HKK
Member Since: 06 Sep 2020
Location: Tampere
Posts: 6
I have one bad experience from Island 4x4 - my last with them.
I received a broken item, tried to contact them but they never responded. Several emails and call attempts later, I started Visa Chargeback procedure and got refunded.
30th Nov 2023 11:52 am
Father Dougal
Member Since: 21 Jun 2023
Location: Liverpool
Posts: 16
Looks like i'm not the only one then unfortunately!
Agreed issues can occur but in this day and age companies of that size should have functioning websites and better methods of contact
30th Nov 2023 2:15 pm
Farmer Chalk
Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4197
Typically they are just a few miles from me and were perfect when I could just pop into their trade counter and pick up what I needed..I still use them but am always prepared to wait at least a week for stuff to arrive..
I now prefer to use Advanced Factors who are sometimes more expensive but they have a no quibble guarantee and the parts normally arrive the following day! Outstanding service..
30th Nov 2023 9:06 pm
AdamB
Member Since: 18 Jan 2023
Location: Thurrock
Posts: 147
I've used them several times and they've besen great, shame to hear bad feedback.
I too prefer to use Advanced Factors who have a no quibble guarantee and the parts normally arrive the following day!
Always outstanding service - thank-you AF
1st Dec 2023 7:01 am
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6415
no issues with them recently
1st Dec 2023 7:50 am
gstuart
Member Since: 21 Oct 2016
Location: kent
Posts: 14172
Farmer Chalk wrote:
Typically they are just a few miles from me and were perfect when I could just pop into their trade counter and pick up what I needed..I still use them but am always prepared to wait at least a week for stuff to arrive..
I now prefer to use Advanced Factors who are sometimes more expensive but they have a no quibble guarantee and the parts normally arrive the following day! Outstanding service..
also useto pop into the shop but see it’s now online only
Indeed with regards to advanced , never have a worry about ordering from them and always a phone call away if u have an enquiry about a part , fantastic service
1st Dec 2023 8:20 am
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8243
Are you sure you've ordered them from their genuine Web site?
I once bought a Barbour coat from Hobbs of London only to find it was a bogus site, I did eventually get a coat with Barbour written on it but it wasn't genuine just a China copy. It can when others can't,
It will when others won't,
It goes where others don't.
1st Dec 2023 9:07 am
Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6910
I used them recently and had great service.
For future reference, another one to try with really quick service is Maltings.Joined the BMWX5 45e group
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5th Dec 2023 12:25 pm
discostick
Member Since: 08 Nov 2012
Location: Kent
Posts: 331
Just ordered from Maltings, first try, price was best around, will let you know how i get on.
JamesNew Engine - Fitted with body on...
Developer of the FBH Smart Control Module - Keyfob 3rd button control + USB Diagnostics + remote status LED + priming + battery protection + water temp control setpoint (or fixed run time)
Member Since: 08 Nov 2012
Location: Kent
Posts: 331
Equally, used Island 4x4 for years, always been very good. Get some good prices there too.New Engine - Fitted with body on...
Developer of the FBH Smart Control Module - Keyfob 3rd button control + USB Diagnostics + remote status LED + priming + battery protection + water temp control setpoint (or fixed run time)
Member Since: 08 Nov 2012
Location: Kent
Posts: 331
discostick wrote:
Just ordered from Maltings, first try, price was best around, will let you know how i get on.
James
Delivered next morning, very happy.New Engine - Fitted with body on...
Developer of the FBH Smart Control Module - Keyfob 3rd button control + USB Diagnostics + remote status LED + priming + battery protection + water temp control setpoint (or fixed run time)
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