ian franklin
Member Since: 19 Jul 2005
Location: essex
Posts: 52
  
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| SUBSTANDARD SERVICE ISSUE |
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After collecting from service today at Lookers Hadleigh, I just double checked the oil levels at home, and to my shock, the oil was not even registering on the dip stick !!
I then found a bottle oil oil in the passenger floor well unopened.
I checked owner manuel which states oil should between min and max mark,(am I correct)
I immediatly phoned them, but service was closed. The salesman said that the car would take time for the levels to settle !!!
I was very punchy with my reply and explained that is probably the only mechanical task of the service that any trainee, would be tought on his first day.
He then said I should purchase any extra oil and call back and not to worry as it not a big issue.
Monday is only two days away and I am looking for your comments of what I should do next
Just to add insult they insisted on £10 insurance for loan car, and even when i was told car was ready at 12.00 (brought in at 8.30) It still had not been cleaned, and requested a wait another hour...
Its likedealing with a real ford dealer
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 26th Nov 2005 4:02 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
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The salesman is right, it does take a while to settle, and I would not be in too much of a rush to top it up yet. It takes very little oil to get from min to max on the dip stick and it is very easy to overfill it. I would wait until it has sat for at least 2 hours.
My dealer does not charge for courtesy car, but I have rarely got hold of one and I have to inform my insurance first. They do pay for taxi though.
Its a bit off if they tell you its ready, and it is'nt!
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| 26th Nov 2005 4:11 pm |
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