RobbyM
Member Since: 29 Jan 2012
Location: Midlands
Posts: 10
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| Stolen D5 - Anyone been asked for this from insurance ? |
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Our 19 plate D5 stolen today, whilst on a car park. Report to insurance today and they asked me to contact JLR with a SARs request, so that the insurance company can get the locking data.
I'm not sure how this works, I can only assume they want to read the key fobs to see what last happened via the fob, as the vehicle didn't have a tracker (it was not specified by the insurance co). We have both fibs of course, the one used to last lock the car and the spare which we keep at home (in a faraday box ironically)
Has anyone else come across this, I can't figure how they obtain the data when the car is missing, unless it's from the key. And surely, I'm going to have to go somewhere so that they can read the key ?
Any info appreciated - as you can imagine, this has been stressful !
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 12th Jan 2023 7:35 pm |
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Oxford-boy
Member Since: 07 Sep 2015
Location: Oxford
Posts: 1107
  
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I am not sure either. The car will have telemetric capability and more that can be read but whether that is at a distance I don't know.
It seems to me the insurers are asking you to do their legwork. If you've reported it stolen and started a claim then that surely is over to them to progress.
Sorry to hear of your loss.
Who are you insured with btw?
Maybe one of the other insurers who contribute here (or brokers... A Plan got a glowing reference earlier today) can comment? Jim
2014 Discovery 4 XXV SDV6 Causeway Grey
2016 Discovery 4 HSE Lux SDV6 Loire Blue - now gone
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| 12th Jan 2023 8:47 pm |
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Inspectorclueso
Member Since: 05 Jun 2021
Location: Midlands
Posts: 16
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Insured with LV. thanks for your reply..!
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| 12th Jan 2023 8:49 pm |
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Flatlander
Member Since: 20 Jul 2015
Location: Here
Posts: 575
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A SAR (subject access request) can only be made by the subject, JLR would be in breach of DPA 2018 (as amended) if they provided the information directly to the insurer without the subject initiating the request.
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| 12th Jan 2023 8:50 pm |
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Oxford-boy
Member Since: 07 Sep 2015
Location: Oxford
Posts: 1107
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Surely the subject is the insurer once a claim has been made? Jim
2014 Discovery 4 XXV SDV6 Causeway Grey
2016 Discovery 4 HSE Lux SDV6 Loire Blue - now gone
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| 12th Jan 2023 8:52 pm |
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Oxford-boy
Member Since: 07 Sep 2015
Location: Oxford
Posts: 1107
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Inspectorclueso wrote:Insured with LV. thanks for your reply..!
Not sure it is too much help but the FB 'stolen' group for Land Rover is very active (sadly).
You might get further with this question on there?
Good luck.. Jim
2014 Discovery 4 XXV SDV6 Causeway Grey
2016 Discovery 4 HSE Lux SDV6 Loire Blue - now gone
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| 12th Jan 2023 8:53 pm |
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Flatlander
Member Since: 20 Jul 2015
Location: Here
Posts: 575
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Oxford-boy wrote:Surely the subject is the insurer once a claim has been made?
The data is personal to the owner, not the vehicle. Dive into the DPA and look at the definitions, a vehicle cannot be a legal entity within the Act.
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| 12th Jan 2023 8:55 pm |
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Farmer Chalk
Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4195
 
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They could at least tell whether the vehicle had previously had another key programmed to it by another third party via the pass through programming method…
However I think they are clutching at straws.. the new method is via the canbus attack…
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| 12th Jan 2023 8:57 pm |
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Oxford-boy
Member Since: 07 Sep 2015
Location: Oxford
Posts: 1107
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You learn every day... Jim
2014 Discovery 4 XXV SDV6 Causeway Grey
2016 Discovery 4 HSE Lux SDV6 Loire Blue - now gone
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| 12th Jan 2023 8:57 pm |
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Farmer Chalk
Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4195
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Some of our previous investigations highlighted that keys had been programmed prior to the date of theft.. which means two things.. either the victim might not be telling the truth and obtained a different key for whatever reason or alternatively whilst the car was being valeted or parked in an airport car park etc another key was made for it.. this was also really common with prestige hire cars whereby an additional key was made before the car was handed back… then stolen some time hence which distanced the thief /hirer from the subsequent theft…
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| 12th Jan 2023 9:09 pm |
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RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1729
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I know most JLR products have a valet mode on the touch screen which just locks the screen to basic functions.
But it would be nice if it could be programmed to also block access to the OBD port and other functions to prevent key cloning and maybe even canbus break ins. Obviously this would be up to the owner to set every time its required but surely it cant be that difficult for LR to sort out. 2011 D4 XS 305 MY12 - gone but not forgotten
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| 13th Jan 2023 7:43 am |
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Inspectorclueso
Member Since: 05 Jun 2021
Location: Midlands
Posts: 16
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Thought I would update..
So it turns out that the data I was being asked for was that which would be logged by the incontrol app, it sends the locking / unlocking data to JLR over the net and can then be interrogated and provided to an insurance co. Of course, you don't know this or think about it when you download the app. I guess you could refuse to supply the data, I'm not sure how you would then stand with the insurance co.
However, I hadn't ever downloaded the app, so as soon as JLR confirmed that, the insurance just paid out. It did make me think, what if I had the app and for some reason it had said the car wasn't locked...could be a completely unintended and very expensive consequence of using the app.
So, beware, if you use the app that's what the data can be used for.
I now have another D5 by the way, did look at options, but it's still the best family car in my opinion.
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| 28th Feb 2023 8:31 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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If the vehicle is inactive and left unlocked for 15 minutes ....the app warns you with a notification. 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 28th Feb 2023 9:44 pm |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14377
 
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That's very interesting. Thanks for the update and letting us know to look over our shoulders. Big Brother really is watching!  New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner 
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
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BAS Remap, Allisport Intercooler and deCat
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| 28th Feb 2023 9:45 pm |
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Russell
Member Since: 23 Aug 2007
Location: Kent
Posts: 10564
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Flatlander wrote:Oxford-boy wrote:Surely the subject is the insurer once a claim has been made?
The data is personal to the owner, not the vehicle. Dive into the DPA and look at the definitions, a vehicle cannot be a legal entity within the Act.
If the insurer pays out they become the owner. MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
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| 1st Mar 2023 12:26 am |
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