Member Since: 28 Jan 2018
Location: Pembrokeshire
Posts: 307
Rear Light Cluster ebay saga
Hi, I recently upgraded my rear lamps on my 2010 HSE, from the red ones to the newer black ones.
I sold the old pair on EBay.They were pretty near perfect condition as can be seen in the photo.
Today the buyer requested a return for refund.He says that after fitting, the lamps are damaged and letting in moisture.He sent me these photos of the lamps fitted.
Any idea what might be going on here.
Andy
Last edited by thisandy on 17th Jun 2021 5:15 pm. Edited 2 times in total
15th Jun 2021 1:49 pm
philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
You got his old ones back L633 Defender
Range Rover Velar-gone
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15th Jun 2021 1:51 pm
beerbelly
Member Since: 07 Sep 2020
Location: teesside
Posts: 87
they dont look like there in the same condition as the earlier pic .the pic with the condensation there looks to be some minor cracks in the sides of the clear parts that are not evident on the first pics . getting his old ones is a possibility
15th Jun 2021 3:09 pm
thisandy
Member Since: 28 Jan 2018
Location: Pembrokeshire
Posts: 307
Yes you may be right there, I am deeply suspicious and not very hopeful of a positive outcome.EBay usually finds in favour of buyers in these situations.
15th Jun 2021 3:28 pm
Pete K
Member Since: 15 Jan 2016
Location: GL
Posts: 10676
Let us know if eBay do go in the purchasers favour.
I didn’t know second hand items had a warranty.
I think that would be my argument. If they were faulty when received, the buyer shouldn’t have fitted them
15th Jun 2021 3:50 pm
philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
Maybe you could get someone local to him to have a look at his rear lights.L633 Defender
Range Rover Velar-gone
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Let us know if eBay do go in the purchasers favour.
I didn’t know second hand items had a warranty.
I think that would be my argument. If they were faulty when received, the buyer shouldn’t have fitted them
That sounds like a winning argument to me !.
Dean
====================================
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
15th Jun 2021 5:43 pm
thisandy
Member Since: 28 Jan 2018
Location: Pembrokeshire
Posts: 307
I will keep you all informed how it pans out.
15th Jun 2021 6:13 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
If he claims its condensation then LR will tell you that it is perfectly normal in lighting units depending on humidity etc.
I have to say that it doesn't look like the condensation I have seen in the past.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
15th Jun 2021 6:48 pm
thisandy
Member Since: 28 Jan 2018
Location: Pembrokeshire
Posts: 307
This is what the buyer said in his return request.
(Hello, I’ve just had these lights installed. There’s an issue with moisture entering the light and sealed unit causing them to shatter. I didn’t expect this to happen after 2 days of instalment and it wasn’t mentioned they were faulty. I would like a refund please. Kind regards, “)
15th Jun 2021 7:03 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
That's difficult to imagine tbh ...never heard of such. Moisture on the inside is as unlikely to cause that as much as from the outside weathering that the units put up with day in day out.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
15th Jun 2021 7:10 pm
philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
Tell him that you security marked yours and refuse the refund.
In the photo's, it looks like they have been banged. Look at the black surround at the bottom of the lights.L633 Defender
Range Rover Velar-gone
Discovery 4 Landmark-gone
Gap IID Tool
15th Jun 2021 7:15 pm
thisandy
Member Since: 28 Jan 2018
Location: Pembrokeshire
Posts: 307
I was wondering if there is any possibility that the bulbs are overheating,could such a thing happen.
Has any forum member heard of anything like this.
15th Jun 2021 7:18 pm
Kilovolt
Member Since: 29 Jun 2015
Location: South Derbyshire
Posts: 1063
Double bluff the buyer as already stated above.
Ask him to return them for a full refund. Go on to say as soon as you can verify the security markings on them made using smart water (or similar), he can have his money back.
Say this is a practice you have used for years to prevent fraudulent returns and it works very well.
Then see if he returns them.
I have used this bluff a few times when I can see someone is trying to do a 'swap'.
Good luck "Track day running - Don't put your foot back on the accelerator until your absolutely sure you don't have to take it off again"
Current Ride: D4 XS Commercial Baltic Blue SDV6 fully loaded with heated everything
Track Days: BMW E36 M3 Evolution MY 1996 (3.2 Litre 377 BHP sat in 1,250 Kgs of car, with a pro safety cage and some serious braking power)
16th Jun 2021 6:34 am
RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1729
those are definitely 2 different sets of lights,
ask him for photos of the same area on his old lights so you can compare your original photo, the photo he claims are your faulty lights, and his original lights. There should be 3 very different sets of photos if he is pulling a fast one.2011 D4 XS 305 MY12 - gone but not forgotten
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... All LED interiors lights, DRLs, Spare Wheel protector.
