It appears that Mytyres & Delticom Tyres Ltd are one & the same.
Does anyone have an email address for either, or preferably both of the above, all emails come from a "no-reply" address forcing one to use an automated telephone service or speak with a German, whose English is not perfect on a poor line.
In essence I ordered 2 x Yokohama Geolandar A/T (G015) 255/55 R19 111H on 8th September. I received a delivery confirmation of c. 16th September, rather longer than they implied on their website; the delivery confirmation gave a tracking number with SEUR/DPD.
I didn't check that until this morning only to find that the tracking number is invalid:-
I have spoken with the German help-line who say that the tyres have definitely been dispatched and should be delivered any day. I have asked for a correct tracking number to be emailed to me, but I have yet to receive this.
I really want the tyres, soon, not a refund, but currently neither seems to be forthcoming !
I, of course did not make the connection between Mytyres & Delticom Tyres initially. The former has reasonable reviews on Trustpilot, but look at the latter:-
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
17th Sep 2020 9:13 am
LT
Member Since: 31 Dec 2005
Location: South West
Posts: 23829
Sorry to hear about that Nigel.2006 D3 HSE (Original & still the best)-GONE
2010 D4 HSE (A bit bling)-GONE
2014 D4 HSE (Almost too bling)-GONE
2015 D4 HSE (A heated what?)-GONE
2016 D4 Landmark (Written Off)-GONE
2016 D4 Landmark (Surely the last!) PD1881 rims-GONE
2017 FFRR SDV8 Autobiography (now semi-retired)
Partial result, I am told that mytyres@delti.com will reach them, we will see - I'm keeping my fingers crossed.
Regards
NigelAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
the email address confirms what you say about them being the same outfit ...
Quote:
If you have any questions regarding your order, you can either contact us by e-mail: mytyres@delti.com or call us free of charge on 0800-3286532.
Frequently Asked Questions @ mytyres.co.uk
.
Dean
====================================
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
17th Sep 2020 9:36 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73085
SEUR is a Spanish shipper I think, so tyres coming a decent way. Just had a tyre delivered through them, then on to DPD from Oponeo. Along with one from Germany and 4 from Belgium. Try plugging details into DPD tracker to see if anything works.
The email sent, to be fair only a few minutes ago, to mytyres@delti.com has yet to be read. I sent it "Request read receipt" & "High Priority".
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
top post is interesting ... GigaTyres gets a mention 9 posts from the bottom.
17th Sep 2020 9:46 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73085
Was pretty pleased with getting tyres for Skippy from Oponeo. 4 Conti Winters came from Belgium and took 5 or 6 days ISTR, then picked up another set of wheels so ordered a summer spare (came from Belgium) and a spare winter (from Spain). Date stamps might be an issue for some, 4 winters early 19 and the summer spare 4818, but the spare winter summer 20, but fine for me.
17th Sep 2020 9:53 am
Trailered Movements
Member Since: 16 Jan 2020
Location: East/West Sussex Coast Borders
Posts: 1200
To be honest, if tyres are stored correctly, ie. upright and out of sunlight, dates are of very little concern.
Where we used to rotate crossply tyres once a month, modern tyres especially those for 4x4s will not need to be done.
Dave2011 Discovery 4 Commercial SDV6 (Gone)
2010 RRS TDV8 (Gone)
1980 OBLIC 4.0ltr Range Rover (went a long time ago)
Delticom AG is a listed company based in Hanover. It operates 140 online shops in 42 countries selling car and motor cycle tyres and a range of accessories to both private and corporate customers. Delticom is Europe's largest online tyre retailer with sales of over €500 million per year.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
17th Sep 2020 10:21 am
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
Still no response to my email, so no other tracking code.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
17th Sep 2020 11:40 am
ruben D3 Decade
Member Since: 26 Sep 2006
Location: ASTURIAS
Posts: 2432
DSL wrote:
SEUR is a Spanish shipper I think, so tyres coming a decent way....
YES IT IS!! ...BUT ...the decent way is yet to be seen!! :lol: :lol:
Here in Spain it receives some criticism for not being very serious in the follow-up services and having a certain tendency to leave notices of "absence at home" without always being true, I think it is a enterprise today somewhat devalued ... even so I think there are worse ones !! :thumbsup: :thumbsup:lost in translation!
DISCOVERY 3 SE man. TDV6 2006, my true love!
DEFENDER 2 SE D I6 MHEV 2024, other live.
I have just heard from them; not much help though:-
Quote:
Thank you for your inquiry.
We have forwarded your concerns to the personnel responsible for handling them.
We will contact you as soon as the matter has been clarified.
I have, of course, responded asking, politely, for the email address of "the personnel responsible", to save me chasing her if I don't get a prompt reply....
The wait continues...
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
17th Sep 2020 12:36 pm
gstuart
Member Since: 21 Oct 2016
Location: kent
Posts: 14136
Hiya
Apologises if you’ve already seen these details but just in case there of any use to u
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
... All LED interiors lights, DRLs, Spare Wheel protector.
