Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
  
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| Sun blinds and headlining |
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I have a new D4, which needs a new head lining as the sun blinds don't stay shut (they keep popping open or just won't shut).
The dealer has been really good, it went in for some work and they tried fixing the blinds, but to no avail. They ordered a headlining and it turned up 5 weeks later (made to order) but when they opened the box it was damaged.
They ordered another, here I am another month gone by and no signs of the headlining being available.
I call the dealer each week, they tell me its on back order and might be here in a week, and another week goes by!
They seem unable to do anything to speed things up. I am frustrated, driving around in an 8 month old car, which has been faulty for nearly 3 months (took a little while to get into the dealers to start with) and have no visibility as to when the car is going to be fixed.
I've contacted LR Customer Services today to see if that helps. Any suggestions on how to speed things up?
(some might argue its trivial, but I've paid for a brand new car - all of it should work! also I want the sun blinds to work, to stop little 'un getting too much sun) Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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 22nd May 2017 7:17 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Had a call from the garage, new headlining due in stock, 4th June. So another two weeks. So if that comes good, that'll be something like 16 weeks to resolve  Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 22nd May 2017 7:18 pm |
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lab-monkey
Member Since: 26 Nov 2006
Location: Gloucestershire
Posts: 70
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Had same problem with mine , went in when it would just randomly open, dealer managed to totally **** it up and mark roof etc. (never ever use stratstones again ). "Its as convincing as a Giraffe with sunglass trying to get into a Polarbears only golf club "
Disco 4 HSE 16
New RRS 4.4
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| 22nd May 2017 8:31 pm |
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craigc
Member Since: 26 Feb 2010
Location: swansea
Posts: 143
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Passenger door card was damaged on mine, didn't notice untill after pickup. told made to order over 3 months, then when fitted noticed none of the light working  another two visits to get right. Did say i wouldn't use Stradstones again after last Disco but Didn't Learn
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| 22nd May 2017 8:46 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Had LRCS contact me today, they'll check with the garage and see if they can help (doubt it) and will discuss a good will gesture once the repair has been completed (no idea why they have to wait to discuss that) Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 23rd May 2017 10:51 pm |
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philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
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Why are they mentioning good will gesture when it's under warranty? L633 Defender
Range Rover Velar-gone
Discovery 4 Landmark-gone
Gap IID Tool
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| 24th May 2017 7:30 am |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Because of the time taken to resolve Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 24th May 2017 8:38 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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So latest update - now due on the 9th June.
Taking the  - just over 6 months old and had a fault that they cannot rectify for 17 weeks or more!
Slips a week in a week. Awaiting call back from LRCS - but not holding my breath - will chase them tomorrow if I don't get a call. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 6th Jun 2017 11:58 am |
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lespes
Member Since: 17 Sep 2009
Location: Sitting Down
Posts: 2232
 
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Just had this fixed today a yr on from collecting.
It was just the 2 rear blinds and would of been attended to before but seem pointless taking it back for this only, so waited, to no avail for something else to crop up.
I am led to believe that Landrover make the garage try a bodge fix by adding some packing to headliner first, trying to save costs, but this invariably fails, which then leads to the 2nd more costly fix of dropping the headlining.
Seems this was a common fault on the late run of D4's, probably a shortage of parts  D4 Landmark MY16 Santorini Black THE LAST
D4 HSE MY12 Marmais Teal: Gone. Missed a lot!
Freelander 2 SD HSE MY11 Silver:Thankfully gone.
D4 HSE MY11 Silver: Gone missed !
Range Rover Sport MY06 HSE Buck Blue: Gone missed!
Discovery D2 TD5 Facelift MY Red Gone Missed!
Discovery D2 TD5 Cobalt Blue: Gone Missed!
Discovery D1 Auto Oxford Blue Not missed at all!
Discovery D1 Avalon Blue First LR! missed!
Now demoted to a VW
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| 6th Jun 2017 5:24 pm |
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philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
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Took mine in for first service yesterday and both rear blinds being sorted hopefully. Not heard from them today. Got an Evoque for courtesy car, not a nice car, glad I don't own one. L633 Defender
Range Rover Velar-gone
Discovery 4 Landmark-gone
Gap IID Tool
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| 6th Jun 2017 5:38 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Yep - I had an evoke - thought it drove OK (ish) but found it a bit uncomfortable and kept banging my head on the A pillar.
Also found that the traction control came on a lot  Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 6th Jun 2017 7:24 pm |
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philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
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Just picked mine up, said they could find nothing wrong with blinds, took technician out in it, about three hundred yards and it flew open. now booked back in for the repair.
Technician did say he had repaired a few, head lining down, drill out old catch and fit new ones. He said they are pop riveted to roof not the lining. L633 Defender
Range Rover Velar-gone
Discovery 4 Landmark-gone
Gap IID Tool
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| 7th Jun 2017 2:32 pm |
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Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
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I had the rearmost one replaced on my MY2015 D4 but after a week it was back to normal and kept springing open, got rid of the car before they had another go at it. My MY2016 Landmark has been fine so far. Cheers Ian
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Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
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| 7th Jun 2017 5:35 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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My MY12 was fine, MY16 landmark however....
They've just replaced the headlining. Good news is one more black bad stays shut, bad news is one blind still doesn't Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 15th Jul 2017 7:43 pm |
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DaveT
Member Since: 01 Aug 2005
Location: Cornwall
Posts: 2576
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Mid blind keeps springing open on my 16 landmark. Due to be looked at when car in for service in a weeks time.
Is it actually fixable, or will they just make it worse by meddling with the headlining? Long succession of Disco's since 2001...
SIII Lightweight - neglected & rusting. Bulkhead, A panels, vent panel & outriggers now disintegrated - Next years project!
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| 15th Jul 2017 10:54 pm |
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