Member Since: 14 Oct 2013
Location: 'Sunny' Zomerset
Posts: 9402
SWMBO, Garages still taking the ****
I hate garages, SWMBO has a 2005 Mitsubishi Colt and she insists on taking it to the main dealer for work and MOT But it only has 39k miles and is in excellent condition.
Anyway, she took it down yesterday for an MOT and service, and they called back in the afternoon to update her. I was in a work call, but I could hear her say "What Red lines, oh no, New brakes, New pads, rear brakes not working!!!"
I paused my call and shouted at her to tell them she'll call back.......we then had a chat and she said that they had a traffic light system and that the rear brakes were not working and front ones needed new discs and pads, there was also water in the brake fluid. Total costs would be £450+
I asked if the car had passed the MOT, SWMBO said that she thought it had failed they has said "Red Lines" on brakes front and rear. So I called them back
Me = Did the car pass the MOT?
Them = YES
Me = Did the car have any advisories?
Them = Yes, rear break not balanced
Me = What the hell are these 'Red Lines' then
Them = System they use to advise customers when car is in for a service
Me = If RED line, then why did car pass the MOT
Them = Um
Me = We'll pick the car up later, thanks for your time
It really annoys me that they try and bamboozle people with these terms just to get more work out of them and at dealer prices!!!!!
Seems we have a sticking caliper on the rear, which I'll sort this weekend, discs look fine on the front, but the pads are low, so I'll order a new set also
stealers !!!!Iggy/Ieuan
Current LR =
2015 RR Sport Autobiography
&
1992 Land Rover Defender Camper
- Gone but not forgotten:
MY10 D4 GS
MY05 Disco 3 'S'
MY14 FL2 HSE manual in Blue
MY15 Disco 4 HSE Lux in Santorini Black
MY08 Disco 3 SE manual in Buck Blue
1960 Series 2 88" (No idea why I sold it!)
21st Jul 2017 12:18 pm
RDR
Member Since: 24 Mar 2013
Location: Derbyshire
Posts: 2260
SWMBO had a VW and used take it to main dealer even after Warranty ran out. They had similar sales tactics on the service desk. Got to the point I would stick a note on the steering wheel stating exactly what we needed doing and to ring my mobile if any extra work is considered necessary to agree it.MY06 S - Gone but not forgotten
MY12 HSE - Gone
MY16 HSE Luxury - Sold
MY20 D5 HSE - Sold
Current RR L460 PHEV
21st Jul 2017 1:07 pm
woody32 Site Sponsor
Member Since: 11 Mar 2009
Location: Somerset
Posts: 3551
Re: SWMBO, Garages still taking the ****
Iguana wrote:
I hate garages, SWMBO has a 2005 Mitsubishi Colt and she insists on taking it to the main dealer for work and MOT But it only has 39k miles and is in excellent condition.
Anyway, she took it down yesterday for an MOT and service, and they called back in the afternoon to update her. I was in a work call, but I could hear her say "What Red lines, oh no, New brakes, New pads, rear brakes not working!!!"
I paused my call and shouted at her to tell them she'll call back.......we then had a chat and she said that they had a traffic light system and that the rear brakes were not working and front ones needed new discs and pads, there was also water in the brake fluid. Total costs would be £450+
I asked if the car had passed the MOT, SWMBO said that she thought it had failed they has said "Red Lines" on brakes front and rear. So I called them back
Me = Did the car pass the MOT?
Them = YES
Me = Did the car have any advisories?
Them = Yes, rear break not balanced
Me = What the hell are these 'Red Lines' then
Them = System they use to advise customers when car is in for a service
Me = If RED line, then why did car pass the MOT
Them = Um
Me = We'll pick the car up later, thanks for your time
It really annoys me that they try and bamboozle people with these terms just to get more work out of them and at dealer prices!!!!!
Seems we have a sticking caliper on the rear, which I'll sort this weekend, discs look fine on the front, but the pads are low, so I'll order a new set also
stealers !!!!
Wanted D4s non runners pm for competitive price.
IID Pro MV License - D3/4 RRS - Enabling, Updates,Transmission flushing.
Mobile or workshop,PM for details.
21st Jul 2017 11:41 pm
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6261
Brakes are LRs favourite.
My 12MY apparently needed new brakes all round despite it passing its MOT with only an advisory on the front suspension bushes. Needless to say they didn't get done as I was trading it in for the DS anyway and I bet they sold my D4 as is.23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
Swmbo took her Jazz to the main dealer up until a few years ago when the declared the brakes nearering the limit. £240 I think they wanted for the fronts. Said no, picked it up and bought new brakes all round to do myself later.
Got home had a look and nothing wrong with them.
Still fine 3 years later.
They should know that based on the mileage she has done that at 3k a year they ain't going to wear out quickly.Mark.
2006, D3 SE Auto - gone but not forgotten.
2014 BMW 530d M Sport Tourer.
1977 Triumph Spitfire 1500
_________________________________________________
Disco Picture Website Here
21st Jul 2017 11:55 pm
pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2436
I have a VW UP pool car for my business.
We had the "red" line, strong advise that you replace the rear tyres, rear brakes and brake fluid. We said fine, crack on but its on a maintenance plan which includes tyres.
They came back and said none of the items now needed doing. After an amusing conversation they decided to change the tyres under the original list.
22nd Jul 2017 8:29 am
L319
Member Since: 14 Dec 2013
Location: Herefordshire
Posts: 2080
Had same issue with LR dealer " Health check" advising new front pads required as 90% worn. Got new pads myself from AF and then found when they all had 6mm + left. Also between two heath checks the tyres had magically increased tread depth !
22nd Jul 2017 8:57 am
RRSTDV8
Member Since: 07 Apr 2014
Location: Here
Posts: 13100
These stories are examples of fraudulent behaviour on the part of the garages. They should be getting reported to Trading Standards who, once there are enough reports, can give them a good kicking.Visiting from rrsport.co.uk
2012 RRS SDV6
2008 RRS TDV8
"When you fire that first shot, no matter how right you feel, you have no idea who's going to die! You don't know who's children are going to scream and burn. How many hearts will be broken. How many lives shattered. How much blood will spill, until everybody does what they were always going to have to do from the very beginning: SIT DOWN AND TALK!"
22nd Jul 2017 9:15 am
mz mini
Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
Bang on Iggy stealers Land Rover 90 - deceased
Discovery 3 - deceased
Discovery 4 2013
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Citroen Xsara Picasso - shed/run around
22nd Jul 2017 7:11 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
pjm-84 wrote:
I have a VW UP pool car for my business.
We had the "red" line, strong advise that you replace the rear tyres, rear brakes and brake fluid. We said fine, crack on but its on a maintenance plan which includes tyres.
They came back and said none of the items now needed doing. After an amusing conversation they decided to change the tyres under the original list.
In future I guess the thing to do is say fine get on with it and when you collect the car then mention the service plan
22nd Jul 2017 10:33 pm
Ali1971
Member Since: 13 Jun 2016
Location: Dalgety Bay
Posts: 817
Just had similar last month with the wife's Mini. Amber warning on brake pads and discs! 16k miles in this car it's 4yr old. Discs are rusty ( nowt wrong with them)!!! Pads worn and will need changing , fine with that I can do it ! It's just ripping the . Also want £500 to fix a the AC condenser which has some fins bust, it still works. It's on a the mini service plan but hate the condition based servicing . Also was told the brake fluid needs changed , should be done every 2 yrs and you only get 1 paid change on the plan . Ripping my knitting they are
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garages, SWMBO has a 2005 Mitsubishi Colt and she insists on taking it to the main dealer for work and MOT 
But it only has 39k miles and is in excellent condition.
