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Is LR truly getting worried now?
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Bello35
 


Member Since: 14 Mar 2017
Location: Bretagne.
Posts: 161

France 2011 Discovery 4 3.0 SDV6 HSE Auto Nara BronzeDiscovery 4
Is LR truly getting worried now?

J77 just posted this on the DISCO5.CO.UK:

Customer survey

Received an email survey today asking about my overall satisfaction with the D5, build quality etc

This is my 9th LR and it's the first time I've had a survey like this.

Anyone else get one? Shocked
  
Post #182717915th Jun 2017 8:01 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134

Ukraine 

How relevant it is depends on whether JLR pay any attention to what peeps say or if it's just a box ticking exercise. Thumbs Up
   
Post #182718215th Jun 2017 8:06 pm
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DG
Site Moderator 


Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979

Wales 

I've had a survey with every motor I think ...still waiting to win a prize mind Laughing
  
Post #182718515th Jun 2017 8:08 pm
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blackdog1
 


Member Since: 11 Dec 2015
Location: Staffordshire, but can be anywhere in Europe.
Posts: 296

England 2016 Discovery 4 3.0 SDV6 SE Tech Auto Corris GreyDiscovery 4

Never had one from land rover, in 25 years,
  
Post #182718915th Jun 2017 8:14 pm
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Bello35
 


Member Since: 14 Mar 2017
Location: Bretagne.
Posts: 161

France 2011 Discovery 4 3.0 SDV6 HSE Auto Nara BronzeDiscovery 4

DG,

So it's normal to receive a customer survey after purchasing a LR vehicle in the UK? Is it the dealer or LR themselves who send them? I didn't get one when i bought mine in France....
  
Post #182719115th Jun 2017 8:15 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134

Ukraine 

Me neither. Though it may be a new fangled thing as haven't bought a new car from LR since 2006. Whistle
   
Post #182719215th Jun 2017 8:16 pm
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DG
Site Moderator 


Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979

Wales 

I've had them both paper and online Thumbs Up
  
Post #182719415th Jun 2017 8:17 pm
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Bello35
 


Member Since: 14 Mar 2017
Location: Bretagne.
Posts: 161

France 2011 Discovery 4 3.0 SDV6 HSE Auto Nara BronzeDiscovery 4

You must be a VIP then DG... Rolling with laughter
  
Post #182719515th Jun 2017 8:18 pm
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

I've had one for the last 3 and every time the car goes in for a service or work.
 DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S 
 
Post #182722615th Jun 2017 9:00 pm
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Hairy Dan
 


Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319

United Kingdom 2016 Discovery 4 3.0 TDV6 Landmark LE Auto Santorini BlackDiscovery 4

I've had them for the past 3 D4's but not the new one (yet) I even got £50 for answering one of them Mr. Green
 Cheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless 
 
Post #182725015th Jun 2017 10:02 pm
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daftlad
 


Member Since: 12 Jun 2016
Location: Worksop , Nottinghamshire
Posts: 719

United Kingdom 2009 Discovery 3 TDV6 HSE Auto Stornoway GreyDiscovery 3

Pelyma wrote:
I've had one for the last 3 and every time the car goes in for a service or work.


same here and when my dads RRS goes in
  
Post #182728416th Jun 2017 6:18 am
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Syd
 


Member Since: 02 Nov 2008
Location: Spain & Hampshire UK
Posts: 860

United Kingdom 

I get an online survey every time my car goes in the dealer, service repairs etc, basically asking how I rate the dealer. this includes one question, would I recommend Land Rover.
 In Spain - 2018 F Pace - Down and out's Velar
In UK - Dare not say on this Forum
Gone - Lots of Lode Lane vehicles.
- Beta User 
 
Post #182729116th Jun 2017 6:46 am
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ruben
D3 Decade 


Member Since: 26 Sep 2006
Location: ASTURIAS
Posts: 2440

2006 Discovery 3 TDV6 SE Manual Tonga GreenDiscovery 3

and here too! Thumbs Up
 lost in translation!
DISCOVERY 3 SE man. TDV6 2006, my true love!
DEFENDER 2 SE D I6 MHEV 2024, other live. 
 
Post #182733616th Jun 2017 8:58 am
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B16 KJR
 


Member Since: 10 Jul 2006
Location: Rosyth, Fife
Posts: 3005

Scotland 

I have always had survey's from LR about the service that I have received after a dealership visit, but I've never had one about the vehicle itself.
  
Post #182736316th Jun 2017 9:59 am
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pjm-84
 


Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2608

Ukraine 

Seems to be a new thing. Had one when I purchased our VW Cali. When asked if I would buy from the dealer again, I responded maybe.

This allowed VW to claw back from my dealer a considerable amount via the rebate scheme. Had one very Censored dealer on the phone to me. I felt bad so wrote an email to VW
  
Post #182736516th Jun 2017 10:15 am
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