slacko
Member Since: 25 Mar 2012
Location: West Aus
Posts: 44
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Hi , Any one know if Island 4x4 in Maidstone Kent is shut down or closed ???? , Put an order in on 23/12/16 and on the website has shown all received and payment ok and order had been updated to processing as 23/12/16 . As of 14/01/17 the order is still shown as processing and they are not answering any emails , to date i have sent 3 but no feedback ,Just wondering if they have gone out of Business , bit far from Oz to do anything more than email .  Any feedback appreciated thanks . Al .
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 14th Jan 2017 7:45 am |
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Waylander11
Member Since: 21 Apr 2016
Location: Leicestershire
Posts: 519
  
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this is what it says on there website mate
Our Maidstone Shop Will Be Closed
From 5pm friday the 22nd December
and Re-open on 3rd Of January at 9.00 am
Website orders will not be affected but there will
be No deliveries between the 23rd December and
the 3rd January
so your probably in a back log but maybe one of the guys who live in the area will know more D3 in Buckingham blue now SWMBO's Mine D4 commercial
Xenon's fitted Timed climate
EGR Blanked Remapped
Remap Reversing Camera
gear box reset
updated Bluetooth
4x4 info
all done by Bodsy
Fridge fitted
Reversing camera fitted
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| 14th Jan 2017 8:23 am |
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slacko
Member Since: 25 Mar 2012
Location: West Aus
Posts: 44
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Thanks , saw that previously but not on website now , hope it is backlog . Can not understand them not answering emails that was my concern .
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| 14th Jan 2017 8:55 am |
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BAZ8046
Member Since: 26 Feb 2010
Location: Chatham
Posts: 278
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If you get stuck let me know as I'm not far away and could call over.
I have used them several times without issue so I'm sure it will just be the Christmas backlog.
They should still respond to your emails and let you know. D4 2016 Landmark, Waitomo Grey.
D3 2005 HSE, Bonatti Grey, now sold but still comes back for servicing.
Defender 2002 Td5 Commercial, had a hard life but slowly being restored.
I only work so I can afford to repair my Land Rovers!
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| 14th Jan 2017 10:51 am |
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Steve17
Member Since: 08 May 2016
Location: Essex
Posts: 422
  
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They are definitely open I ordered parts from them on Thursday and they arrived Friday
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| 14th Jan 2017 7:50 pm |
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slacko
Member Since: 25 Mar 2012
Location: West Aus
Posts: 44
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Thanks 4 the info guys , at least they are still in business . Will email again next week for the 4th time and see if anything transpires , just seems like it has been overlooked as my order page has shown processing since the 23/12 and i would like to see dispatched .
Not sure what the go is with not answering emails ? , does not inspire confidence .
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| 14th Jan 2017 10:03 pm |
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Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
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Theyre not very good at answering emails.
Always respond to phone calls.
They had a note for a few days last week saying they had been overwhelmed duevto the Xmas holidays but would fulfil all orders as soon as they could
Realise its difficult for you to phone them.
If you wish to PM me your order number and details, i'll phone them on monday for you
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| 14th Jan 2017 10:25 pm |
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slacko
Member Since: 25 Mar 2012
Location: West Aus
Posts: 44
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Great idea , PM sent .
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| 15th Jan 2017 12:23 am |
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lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
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I use them quite a bit and the phones always ringing though no ones answering it!
I reckon in the future they will go internet only as counter customers and phones must be a real pita and a drain on man power.
My mate who used to use them all the time, literally thousands of pounds of parts, gave up and now uses Paddocks.
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| 15th Jan 2017 7:13 am |
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M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8069
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Paddockmotorspares have got a very good set up both for counter and postal/internet customers, I have purchased both ways and have used them regularly over the years with satisfaction.
They are not far from the Ice Fest if anyone gets cought out for spares  It can when others can't,
It will when others won't,
It goes where others don't.
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| 15th Jan 2017 10:07 am |
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Farmer Chalk
Member Since: 07 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4156
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I've also used them a number of times, mainly because they are cheap and local to me....Trying to support local industry I have spent a few quid with them mainly on service parts for my old P38 but I have not been impressed with the counter staff whom unfortunately I have found mostly unhelpful.... clearly this is the public face of the business and if it was my business they would have a boot up the  !
Believe it or not I have found Euro Car Parts ( the antichrist ) to have far better customer engagement and satisfaction! 
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| 15th Jan 2017 11:13 am |
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trainmanone
Member Since: 19 Dec 2014
Location: stockport
Posts: 366
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I've used them many a time always been great ,even when had issue with air suspension compressor packing up after 6 months.
hope you get it sorted
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| 15th Jan 2017 12:08 pm |
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slacko
Member Since: 25 Mar 2012
Location: West Aus
Posts: 44
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Thanks for your help guys your bloods worth bottling , all fixed now , in the post . Al .
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| 19th Jan 2017 9:46 am |
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Marmoset
Member Since: 28 May 2007
Location: Cheshire
Posts: 281
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I used them a few times when I lived over in Perth, always came through pretty quickly. Especially good when I had a D2 stuck on the drive with a broken xyz switch. 2011 D4 SDV6 HSE
2008 D3 TDV6 HSE
2005 D3 V8 SE - left in Oz..
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| 19th Jan 2017 10:32 am |
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