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Stratstone (Central Booking)
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alfamale
 


Member Since: 25 Jul 2011
Location: Stroud, Gloucestershire
Posts: 2185

United Kingdom 2011 Discovery 4 3.0 SDV6 XS Auto Zermatt SilverDiscovery 4
Stratstone (Central Booking)

Just had the misfortune of calling the Cheltenham dealership only to be put through to a call centre that 'tried' to handle my enquiry.

What a bunch of Censored ! They were more interested in updating their records for marketing purposes than they were in my enquiry. And the final straw came when, despite asking them for X, they insisted that I needed Y. So I put the phone down!!!

I used to rate Stratstone when you could speak to one of the service guys on the front desk. But if I'm to be put through to a call centre from now, my time there is done!!!

Rant over. TFI Friday!
 Front Runner Rack, OEM Ladder & RAI, Tuff-Trek Foxwing, B'rakhah Ingonyama Expedition Trailer, RLD's Spare Wheel Protector, Bodsy's Bars, Empty Pockets! Member of Gloucestershire & Worcestershire 4x4 Response.

 
 
Post #16756851st Jul 2016 11:00 am
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Ackers
 


Member Since: 31 Aug 2012
Location: Gloucestershire
Posts: 229

United Kingdom 2009 Discovery 3 TDV6 SE Auto Santorini BlackDiscovery 3

Had the same issue last week.

After ringing Cheltenham directly got put through to central. Evil or Very Mad

Refused to talk to them - rang back to Cheltenham.

Finally spoke to service, to be told that my service plan needed topping up to cover

The 7 year service.

After a brief rant - threat of Legal action for mis-selling etc.

Service booked - I am sure this won't be straight forward.

Shame after the last service was great.
 Learning everyday!
MY 9.5 TDV6. SE. Santorini Black. - gone but will not be forgotten
Now - MY 16.5 Discovery Sport HSE
Waiting for right full size Discovery 4 or 5! 
 
Post #16757261st Jul 2016 1:09 pm
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Fatboy Slim
 


Member Since: 16 Dec 2007
Location: Bridgend
Posts: 197

United Kingdom 2006 Discovery 3 TDV6 HSE Auto Bonatti GreyDiscovery 3

Central or dealer. I find stratstone utterly useless for everything sadly
  
Post #168143616th Jul 2016 1:16 pm
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