Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
  
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| Marshall Land Rover Cambridge |
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Previously had good experience with them, been in for a couple of services and had a good experience.
Not so now! My cars suspension drops, front first over a couple of days. So booked in, they called and cancelled as their pick up driver was off sick. Rescheduled for a month later, so it went in last week.
Firstly they did not turn up on time and wasted half a day picking up the car, then they kept telling me they had done this that and the other, at one point suggesting they had removed and checked the compressor.
Finally returned the car after two days with no fault found and had done a leak test.
To top it all off, I had to phone them to find out about the delays in pick up, I had to call them when they said they would call me, and so on.
I complained and they've not been in touch about that.
I called the head of servicing for follow up and to book it back in (and sent him pictures of the suspension drop and difference between front and rear), he said he would call me back the next day to book it in... Has he!
It's covered by LR warranty at the moment and there's not really anyone else close by, other than Marshall Bedford and that's the wrong way for work!
Frustrated! Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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 20th Mar 2016 8:44 am |
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Johnzlrd
Member Since: 20 Feb 2016
Location: Soham
Posts: 38
  
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You have my sympathy. I've had dealings with Marshalls before, be it, for Chysler Jeep it was still Marshalls and it left a nasty taste in my mouth. I've got a towbar recall, so I'll be swallowing hard before I call them next week. Hopefully the LR department take their employee customer centric training sessions seriously. 
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| 20th Mar 2016 9:20 am |
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Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
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I would drop a PM to whoever is looking after the customer services on the forum now  Cheers Ian
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Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
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| 20th Mar 2016 2:45 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Thanks, I might well do this. I will call Marshall tomorrow and see how I get on, if no joy, I will follow up through LRCS and the warranty company, as obviously Marshall don't want the business. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 20th Mar 2016 3:45 pm |
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jim4244
Member Since: 05 Oct 2012
Location: UK
Posts: 374
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Guy Salmon, Riverside Park, Northampton.
Jim
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| 20th Mar 2016 4:23 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Thanks Jim, it's just a bit of a trek, I live st Neots and commute to Cambs so Marshall in Cambridge is just so convenient.
They are rapidly about to loose my business though, so thanks for the recommendation. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 20th Mar 2016 5:32 pm |
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Sydney
Member Since: 11 Aug 2013
Location: St Neots
Posts: 903
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I've never had any issues with Marshalls in Bedford, however I've only used them a couple of times for hard brakes sorting and the towbar recall.
Never washed the Disco though... De-Tango
V8 Brakes
EGRs blanked
Running boards
3 flash indicators and clock on dash
Blingy grille...
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| 20th Mar 2016 6:01 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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 mine got washed. Just did not do anything else Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 20th Mar 2016 7:36 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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3 calls to them today to speak to the head of service, he's never available. Got through on the third time and he said he could not hear me and would call me back.
I am not holding my breath. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 21st Mar 2016 5:49 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Got a call back. They don't know what's wrong with it and need to speakt to the master tech. He's on a course till Wednesday, so they will call me Wednesday.
We wait... Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 21st Mar 2016 6:10 pm |
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D4COM
Member Since: 03 Nov 2011
Location: Derbys
Posts: 21
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I feel your pain! I currently am awaiting a response from Marshall's at Melton Mowbray! (From December!!!)
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| 21st Mar 2016 7:25 pm |
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jim4244
Member Since: 05 Oct 2012
Location: UK
Posts: 374
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Which December???
Jim
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| 21st Mar 2016 7:41 pm |
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moorman
Member Since: 05 Jul 2009
Location: East Anglia
Posts: 276
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Talk to the dealer principle see if that moves things along. I had a similar experience with Marshalls Peterborough so took my business to Cambridge and Peterborough lost out on selling me four or was it five discoveries (all bought new).
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| 21st Mar 2016 10:19 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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They got a mail last week, I've had some nice platitudes from them and head of sales promising an investigation and full response into their poor service, but I've not received anything.
One of the reasons I am so fed up is that the original service operator told me a load of lies about work they had not done and then made up how things should work. Apparently the FBH only works below -4, I challenged this and he changed his mind Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 21st Mar 2016 10:23 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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Ok, so got a call back, which is good.
Booked in for the 5th April and they will need it for a few days, they want to disconnect the battery and see if it leans to one side after being left. The reason being it won't self level and they will see if there is a leak. Their current theory is that it's got a tiny leak in an air bag under the metal shroud, which apparently does not / might not show up on a leak test?!
Fingers crossed they find it, it's done it twice this week. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 23rd Mar 2016 7:09 pm |
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