Member Since: 17 Nov 2015
Location: london
Posts: 20
New car Pulls to the left!
Ok so I've had my new disco 2 weeks now....set the steering wheel straight and it goes off to the left (regardless of road camber)
Its gone back in to the dealer today and they said thats normal.....
I asked if the had checked the tracking /geometry - they won't check this as the "fault" is normal?!
Or they will check it but only if i pay for it??????
Ive had a disco 3 and a RR sport and these didn't pull to one side.......
I totally get road camber but surely a steering wheel should be straight to go in a straight line on a flat carpark etc????
Has anyone else had this and what did you do about it rather than just accept it????
Thanks
30th Nov 2015 5:47 pm
armalites
Member Since: 17 Aug 2013
Location: Herefordshire
Posts: 1918
That is absolutely not right! How can they say that's normal?
I wouldn't even be happy with that on 200K mile car let alone a new one.IID PRO
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30th Nov 2015 5:53 pm
nicmenicnic
Member Since: 17 Nov 2015
Location: london
Posts: 20
Crazy right!?
His answer was - they all do that because of there big wheels!?
Well i would rather drive a transit that goes in a straight line and have 30k in my pocket?
Hopefully its just the service nobby bloke being a nob and it gets sorted!!
30th Nov 2015 5:56 pm
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Take it for a 4 wheel alignment, explain the issue to the tester and get a full written report, then bill LR for the work
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30th Nov 2015 6:00 pm
nicmenicnic
Member Since: 17 Nov 2015
Location: london
Posts: 20
So they've just called me saying all the alignment is right - there going to give me the readings to show it.
But then I'm just getting a car back that doesn't go straight??????????????????
arrrrrrrgh!
30th Nov 2015 6:02 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
You could try the modified 'if first you don't succeed…. then just give-up' approach.
Hand the car back with a letter explaining the reason for rejection. Remember to say that normally you would expect a direct replacement but as the dealer has stated that 'they all do that because they have big wheels' so the only option is a full refund.Land Rover - Turning Drivers into Mechanics Since 1948
Last edited by Robbie on 30th Nov 2015 7:39 pm. Edited 1 time in total
30th Nov 2015 6:06 pm
Canburne
Member Since: 15 Jan 2013
Location: Devon
Posts: 2031
Nice one Robbie. Perhaps putting cc Land Rover Customer Services might focus the dealers mind a bit more too.
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30th Nov 2015 6:20 pm
Robse
Member Since: 10 Jun 2014
Location: Cambridgeshire
Posts: 498
Do you mean the steering wheel needs aligning ? Mines not straight - they don't want to fix that either.Velar MY18 D180 S Narvik
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I have just had some "bushes & things" done + the propshaft replaced...
My D3 on collection felt like it was new....hands off the wheel at any speed even on bumpy roads...no problem.
I haven't had any car that "pulled".....
To prove it take a demo car out & make comparisons.....take the dealer with you
Better than that ask if you can take out say the sales directors (or some other dealership "Demi-God") & compare this also
But do reject the car on the grounds it isn't right & the dealers ship either can't or won't fix itBREXIT - done properly.
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30th Nov 2015 7:04 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72931
After you've done all the above find a new dealer, the one you're using employs idiots. Or CBAed with you. Either way, don't waste your money on them.
30th Nov 2015 7:08 pm
armalites
Member Since: 17 Aug 2013
Location: Herefordshire
Posts: 1918
The bit that saddens me is you won't be the first person they have fobbed off with that kind of tosh.IID PRO
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30th Nov 2015 7:16 pm
Beno2
Member Since: 18 Apr 2009
Location: SE
Posts: 991
By design my daughters 64 plate Vauxhall corsa pulls to the left slightly.D3 HSE
30th Nov 2015 7:27 pm
Nodge68
Member Since: 05 Sep 2014
Location: Newquay
Posts: 1014
I used to do the odd PDI for a local main dealer (not LR) when new sales were short staffed. I hardly ever came across new car's pulling one side or the other. As said, a D4 shouldn't pull. My D3 with 176K miles on it doesn't.Freelander SE 2005 Auto.
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30th Nov 2015 7:33 pm
RDR
Member Since: 24 Mar 2013
Location: Derbyshire
Posts: 2260
Had a D3 with a kind of similar issue, it was the steering wheel that wasn't straight. When you say it goes off to the left is that when you let go of the wheel or when your holding it at 12 O'clock? Dealer checked my alignment and all sorts and said it was fine but it just felt wrong driving it straight with the wheel not quite straight. It only got sorted when they replaced my steering wheel for peeling under warranty !MY06 S - Gone but not forgotten
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