Quote:

Do what you want

RyanJ wrote:

" We are a very succesful dealership and I (name withheld) have been here for 10 years so it doesn't really matter! Do what you want."

I have to ask myself what would make someone in his position say that ? What are you not telling us Ryan

DG wrote:

What are you not telling us Ryan

RyanJ wrote:

the General Manager who stated "since we cannot meet your expectations then there is no point bringing your vehicle to us any more."

DG wrote:

The warranty is provided by the manufacturer

Dti wrote:

WARRANTY/GUARANTEE

1. Where a warranty has been provided by a manufacturer, or a third party provider, it is a separate agreement (aside from the agreement between retailer and consumer for the sale of goods) between the manufacturer or third party provider and the consumer. The warranty is usually only enforceable against the manufacturer or third party provider (even though in the case of new car warranties it is usually the retailer network which actually provides the work and parts, the manufacturer or third party provider pays for that work).

2. The ability to enforce the agreement will depend on whether the party providing the warranty or guarantee is in a position to honour the agreement.

3. In the event that the manufacturer is no longer in a position to honour the warranty agreement, the retailer is unlikely to be under any obligation to provide any service under that warranty (there would be little or no prospect of that work being paid for by the manufacturer). However, independent of any warranty, consumers still have their normal rights under sale of goods legislation to expect that any goods they buy (including cars) be of satisfactory quality. These rights are enforceable against the retailer, not the manufacturer (see below).

4. It is important therefore to establish exactly who the warranty agreement is with. For example, second and third year warranties for cars are sometimes referred to as dealer warranties and it may be the case that the dealer or retailer, or a third party warranty provider, has obligations under those agreements, rather than the manufacturer.

5. If a warranty has been provided by a company which goes into liquidation, and the warranty is not backed by independent insurance, and the company is not in a position to honour the warranty, any claim by the consumer will be considered an unsecured, non-preferential debt (the consumer would need to make their claim known to the liquidators and would join the queue of creditors).