My 2010 disco 4 is currently in at land rover Derby for some work that is covered under the approved extended warranty I took out when the car became 3 years old. it needs a new fuel filter housing and a boot door latch both of which are covered under the warranty plan no problems
the issue I am having is I have a problem with the pre heater not always working and they have told me there is a code in the ecu for this but further diagnostic work / investigation is required to which they have said I am not covered for under the warranty. I have searched my warranty booklet and cannot find anywhere where it says diagnosis time is not covered I had a go at the poor chap on the desk and he told me he could do nothing and that I would need to speak to car plan as its a car plan warranty
I said that is not acceptable I never paid car plan I paid my money to land rover I have now got the service manager ringing me on Monday to discuss this
so my question is does anyone on here know if I should be covered or not I am a bit bemused as when they sold me this APPROVED WARRANTY THEY TOLD ME IT WAS LIKE FOR LIKE they said the only things that were not covered where in the booklet which I checked and there is no mention that diagnosis / investigating a problem is not covered surly this is all part of the job finding the fault
cheers shawnbali blue disco 4 with rear dvd's, privacy glass, pre heat system, heated steering wheel, full size spare, piano black trim, ipod cable, 20 inch wheels and i love it loads more than my TDV8 RRS, KTM 250 EXC 2 Stroke for the real off road stuff
1st Mar 2014 2:48 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
If there is a fault which is covered under warranty then diagnosis is part of the process of identifying that fault I would think
Keep your powder dry and let them explain on Monday ...if they can't clarify then maybe contact Pete@LandRover in the customer services section of the forum and see if he can "assist" 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
1st Mar 2014 5:13 pm
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2907
I share you pain Shawn....
I booked my '09 D3 in for a service last October and advised of two items which had already been attended to three months earlier under warranty - rear parking sensors and EPB fault warning (although it was working fine) - car has full LR Approved Warranty untilAugust 2015.
the dealership refused to do ANY diagnostic work until I had authorised a preliminary £450 for diagnostic work. I refused to do this and took up the matter with LR CS (unsuccessfully - ).
To me it is there in black and white - electrical faults are covered, so why should we have to pre-pay for diagnostic work? Partiicularly as on the first page of the Warranty book which comes with the policy it states in bold that 'This Warranty is provided by Land Rover (the Company).Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
1st Mar 2014 6:35 pm
RAW
Member Since: 14 Oct 2008
Location: Devon
Posts: 936
That's interesting as I am just taking it out on both my D4's and my dealer has said it covers everything except wear and tear.no mention of Car Plan under Insurer.
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1st Mar 2014 9:27 pm
MarsKy
Member Since: 23 Dec 2011
Location: Lanarkshire
Posts: 847
"This is an agreement between the Purchaser named in the Registration Confirmation Letter attached and Motors Insurance Company Limited and is administered by Car Care Plan Limited..."
"Important
Your mechanical breakdown insurance policy is underwritten by Motors Insurance Company Limited (MICL) which is authorised and regulated as an insurance company by the Financial Services Authority. Car Care Plan Limited is authorised and regulated as an insurance intermediary by the Financial Services Authority."
1st Mar 2014 9:50 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
I told everyone in another thread that the LR Extended warranty has nothing to do with LR, but others seem to know better and prefer to waste money because of a name which in fact has nothing to do whatsoever with the said warranty
Check out wear and tear and all the other items & compare to say Warranty Direct Luxury care which is still much cheaper, I think you will find there are much better products out there for less of a rip off price by misleading people with a 'front name', well I guess that is a bit harsh because if you read the wording it clearly states who is covering the insurance. But if a word or two even on the front makes you feel better and you have money to give away, go for it, but don't come whining later
Most major warranty companies use a direct computer link to the dealers and everything is done electronically and efficiently.
1st Mar 2014 11:57 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
And who is Warranty Direct a front name for DT ....Cardif Pinnacle ...who are a front name for BNP Paribas Cardif.
Having had dealings with WD and LR extended warranty I know who I would deal with again 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
2nd Mar 2014 12:20 am
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Well you were wise to move over to WD after you experience, well done
My point is don't pay extra just for a name, you are being had over and LR customers are ripe for that, shop around and make your decision on fact not a name, check the wear and tear as I said and perhaps the MOT fail cover max, but don't whinge when it goes wrong, it's all written down in black and white and a splash of green on some , you are meant to read it all, they don't just print it for looks or to make you feel 'secure' seeing a name and logo and just signing up do they?
2nd Mar 2014 12:30 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
No DT WD were lying ..I went with LR 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
2nd Mar 2014 12:33 am
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2907
Have to say that whilst LR Approved is far from perfect, (as I indicated above), I am with DG on this one. With the exception of the diagnostic work that I referred to above, thus far LRA has covered everything else including items such as bushes etc which I would have thought were excluded under 'fair wear and tear'.
The two dealerships I have dealt with (albeit very different experiences) also liaise with LRA via the 'phone and, in at least one case, I have heard the service manager arguing my case (quite forcefully) over the 'phone with the warranty company. I know I'll get my premium back (probably twice over ) and, as others have said elsewhere, it was purchased primarily in case of a major issue.Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
2nd Mar 2014 11:28 am
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
waterbuoy wrote:
Partiicularly as on the first page of the Warranty book which comes with the policy it states in bold that 'This Warranty is provided by Land Rover (the Company).
Are you able to post a copy of this? seems it's a con if it is as you state from the clear evidence shown above
2nd Mar 2014 11:39 am
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2907
Why certainly (and apologies for poor quality but the machine with photoshop on it is 'playing up'. Relevenat line (to me) is at the foot of the page. Elsewhere in the booklet it refers to administrators of the scheme. I was assured by the dealership from whom I bought the car and warranty that this was a LR product and, ultimately, if there were any issues they would be dealt with by LR:
Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
2nd Mar 2014 11:58 am
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
So in other words they just sell it, but have nothing else to do with it, only crystal clear when you read the whole document hmmm
Last edited by Discotres on 2nd Mar 2014 12:06 pm. Edited 1 time in total
2nd Mar 2014 12:01 pm
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2907
Quite the opposite. They sell it, and engage administrators to run it on their behalf but, if it all goes ti*s up, then ultimately my contract is with LandRover. Thus far, with one exception, that has proven to be my experience.Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
2nd Mar 2014 12:04 pm
MarsKy
Member Since: 23 Dec 2011
Location: Lanarkshire
Posts: 847
It also says "Land Rover Approved Warranty Administration is authorised by Jaguar Land Rover Limited to act as their agents in relation to this Warranty. They manage and administer all Land Rover Approved Warranty Services".
But Car Care Plan is that administrator:
"Car Care Plan Ltd trading as Land Rover Approved Warranty Administration,
Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG."
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).
lying 
) and, as others have said elsewhere, it was purchased primarily in case of a major issue.
