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SPORTYBUS
Member Since: 20 Jul 2006
Location: Irelande Du Nord
Posts: 204
  
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| Very Strange-LR giving away something for nothing!!! |
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So........ what's goin' on??? Charles Hurst Land Rover (dealership) Belfast, sent me a nice letter the other day re. my 10 month old D3 GIVING ME FREE Complimentary Accident Aftercare, designed in addition to own insurance 
A nice glossy credit card size membership card and these benefits:
Vehicle removal after any accident.
Get family safely home.
Liaise with Ins. Company.
Organise repairs.
Not bad.... lets hope I never need to use it DV  Est-ce que bonjour, vous aime ma nouvelle découverte brillante gentille trois, je pense qu'elle regarde les boules de chiens, pas vous ?
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 28th Apr 2007 8:26 am |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26779
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No such thing as a free lunch. They want the business when you lunch your car.
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| 28th Apr 2007 8:33 am |
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SPORTYBUS
Member Since: 20 Jul 2006
Location: Irelande Du Nord
Posts: 204
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Exactly GARETH, just another way to tout for work to charge £1m per hour labour costs to my insurance company thus hiking up my preniums next year!!!  Est-ce que bonjour, vous aime ma nouvelle découverte brillante gentille trois, je pense qu'elle regarde les boules de chiens, pas vous ?
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| 28th Apr 2007 8:43 am |
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Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
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Its nothing more than ambulance chasing I'm afraid, bad practice and we the people who have to pay insurance end up paying
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| 28th Apr 2007 9:05 am |
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SPORTYBUS
Member Since: 20 Jul 2006
Location: Irelande Du Nord
Posts: 204
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Ken wrote:Its nothing more than ambulance chasing I'm afraid, bad practice and we the people who have to pay insurance end up paying
Exactly Ken  Est-ce que bonjour, vous aime ma nouvelle découverte brillante gentille trois, je pense qu'elle regarde les boules de chiens, pas vous ?
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| 28th Apr 2007 9:06 am |
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Bogblaster
Member Since: 17 Nov 2005
Location: Glawstershire
Posts: 539
  
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Sorry chaps, it is not about ambulance chasing, it is quite simply business. You crash your car, or have it crashed into, the first thing you do is phone your insurance company and inform them, they then either have you take it to their approver repairer if it is driveable, or they arrange for it to be collected and taken to their approved repairer.
The approved repairer, driven by the cost cutting of the insurer will use non pattern parts, as they are cheaper, and hey presto your anti corrosion warranty is gone, and LR have lost out on the supply of new parts.
If you phone the LR helpline, they will use genuine parts, it will be perfect when returned to you and the insurers still have to pay, as you, the insured, are legally allowed to specify who repairs your car.
Insurers are aware of this and although they resist it at every turn, the ombudsman will invariably rule in the insured persons favour, all that the insurers can argue about is scope of works.
Before you ask, I have a business that has historically been shafted by the insurance companies over costs and scoping, but now thanks to a little reading on the Ombudsman website I too have seen the light. D4 HSE Luxury SDV6,
Cameras, tow assist
Defender 90 Adventure
A4 Avant 3.0l TDI 
CLUB MTR
CLUB BLACK ALLOY
CLUB FFRR RIMS
CLUB VREDESTEIN WINTRAC 4 EXTREME
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| 29th Apr 2007 11:28 am |
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Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
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Its still ambulance chasing I've seen the stupid bills come in to our legal team from programmes like this, Yes I'd want and insist on genuine parts, but from what i've seen of my dealers approved bodyshop i'll make my own choices where the car is repaired, and yes you can insist on where your car is repaired if you use the right words (I agree with you there)
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| 29th Apr 2007 11:52 am |
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Lancasteradvisor
Member Since: 26 Jul 2007
Location: SOMEWHERE, SOMEPLACE
Posts: 13
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I can assure you it is not ambulance chasing - It is trying to make things easier for you the owners. If you have a non-fault accident you do not have to notify your insurance the dealer will contact the 3rd party insurer direct and deal with them directly. Your vehicl ewillbe collected and a like for like replacement vehicle supplied. You will nothave to pay any insurance excess and have to wait months to get back. It is a system designed to take the inconvenience and pain out of having an accident that is not your fault. Similar if it is your fault only you do have to notify your insurance. 
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| 26th Jul 2007 5:02 pm |
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fisherman
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
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Any one who has worked in the insurance game knows that it's time to rub your hands together when a non-fault accident happens. All involved can charge whatever rate they want (Unless they have signed up to the ABI GTA). I have a claim at the moment which I'm dealing with where my policy holder hit the back of a Porche. I would normally be able to get the car fixed (I have to use genuine parts by the way) and on its way within a week. I would arrange car hire for a car within the same group at £100 per day. The ABI GTA calls for £230 a day but on this occasion I'm being charged £454 per day! This is whats known as credit hire. The repair took 35.7 hours of labour which I'm reliably informed is 12 days. But I'm being charged for 28 days hire. All in I'm being charged £3,500 for repairs and £14,000 for hire. Now you must be thinking that hitting a Porche, you have to expect a big bill, but if I had been in control of the claim it would have cost £4,000 and you wouldn't know the difference because there wouldn't be one!
So if £13,500 more cost to insurance companies makes it more convenient, you surely won't mind the hike in premium then will you? FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
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| 27th Jul 2007 8:40 am |
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SPOTTER
Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
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I am in the wrong business, where do I sign  end of an era ....... maybe a Defender when it appears.......
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| 27th Jul 2007 9:30 am |
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Lancasteradvisor
Member Since: 26 Jul 2007
Location: SOMEWHERE, SOMEPLACE
Posts: 13
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I cannot speak about other repairers unfortunatley but I can say as you might have gathered I do work for a Main Dealer and we are members of most of the professional bodies including the ABI etc. As a responsible repairer we have to justify the time of repairs and car hire. Ie if a job was 20 hours this would equate to 5 days and most if not all bodyshops work on a basis of 4hours per day per car. You also have to take into accoutn parts ordering, all Credit repair parts have to ordered on a VOR (vehicle off road) basis to help minimise costs. Taking the example of 20 hours - 5 day repair, if would be acceptable to allow 8 days car hire only and no more. This takes into account parts ordering plus any extra repairs that may be needed and noted once the vehicle was stripped. If as posted earlier there has been a charge for 28 car hire I wold seriously dispute this and request a break down of timings from when the vehicle went in, estimated, into MET, PANEL and PAINT plus parts ordering dates and when received. If the 28 days cannot be backed up to have a just cause to refuse payment. We as a Land Rover approved repairer have an hourly rate fo £40 an hour for body repairs which is negotiable with the Insurance companies. Parts are also normally discounted and are all genuine Land Rover parts, this also is the same for all the Franchises in our group be it Bentley, Maserati, Jaguar, Dodge etc.
It is the minor few companies out there that do gove the rest of us and companies like Accident Exchange a bad name. I can assure you we are not all the same. With regards to hire costs, take a Top of range Range Rover HSE Vogue the daily hire cost on this vehicle would be £130 if work carried out on a credit repair basis or otherwise as agreed with all major insurance companies. If you do some research there was a huge case quite a few years ago which involved HELPHIRE another non-fault accident specialist this was when rates etc were agreed by all of the insurance companies and time scales for repairs / hours per day etc also looked at and also agreed.
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| 2nd Aug 2007 11:20 am |
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Buckingham
Member Since: 08 Mar 2006
Location: Herefordshire
Posts: 958
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I got one from Lancaster Reading the other day...
I've put it in the glove box along with my LRA and LRI card....looks nice...
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| 2nd Aug 2007 3:42 pm |
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martin4x4
Member Since: 23 May 2005
Location: Norfolk, UK
Posts: 362
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Is this the same as I found on my new Disco, as a license disk holder, with a member ship card for SVS (Specialist Vehicle Solutions)?
By the way where do you get the LRA card, as I don't find this anywhere? I filled out a card which I posted to Land Rover, do they send it later? Discovery 3 XS Auto, Stornaway, Active rear diff.
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| 2nd Aug 2007 4:08 pm |
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Slimer
Site Moderator
Member Since: 06 Jan 2005
Location: Last Exit to Nowhere
Posts: 16295
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LRA stuff takes a few weeks to come through The End
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| 2nd Aug 2007 4:56 pm |
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BLFarrar
Member Since: 02 Aug 2006
Location: Deepest, Dankest, Darkest, Dingiest......Le Halifax, West Yorkshire...with strong links to Ireland
Posts: 6222
 
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As a dealer Charles Hursts are very professional, compared to a few of the others I have had to deal with (due to being in that locallity. They are one of the big two in northern Ireland & represent a lot of makes (including Chrysler/JEEP + a lot of prestige makes.
They arent part of a group, they are a "group sized" operation for N. Ireland. My las three Discos have been bought there & I can only say the deals have been the best with all the trimmings. I dont think they will be doing anything dodgy. BREXIT - done properly.
Right now ...We need Government - not Politics
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| 2nd Aug 2007 5:07 pm |
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