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Thumbs up to Sturgess Leicester
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Cliff H
 


Member Since: 27 Oct 2005
Location: Home of the Pork pie and Stilton
Posts: 1304

England 2006 Discovery 3 TDV6 S Auto Zermatt SilverDiscovery 3
Thumbs up to Sturgess Leicester

Sorted out the seatbelt, the lap part was left twisted after the supplying dealer fitted a replacement ( and that was their second attempt).
Removed and refitted the rear number plate which was only half stuck on and also not level (again courtesy of the supplying dealer)
They looked at my wheels as I was not happy with the overall finish of the silver as it was patchy in areas.
Warranty man and service manager confered and new set of wheels have been ordered.
Asked about the enhancement program, they looked it up on the system and my car is only due software, held off on this as did have new software about 7 weeks ago.

So

So far so good with Sturgess, speaking to a salesman told him to have a look on here and the dark side as it would benefit them and us to build a good relationship so Hi to Michael if he is reading this.

Thumbs Up A big difference to my dealings with a certain dealership in Nottingham.
 Zermatt silver 06 reg.

Gone but not forgotten !!! 
 
Post #7848415th Aug 2006 11:16 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

Good to hear, my dealership look here regularly I think it may help understanding on both sides!
 DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S 
 
Post #7849315th Aug 2006 11:49 am
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fakesnake
 


Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281

2010 Discovery 4 3.0 TDV6 HSE Manual Zermatt SilverDiscovery 4

Cliff

Good to hear what you have to say. I've had no end of problems with a certain other dealership in Leicestershire. Sturgess were my next choice to do the next service, TSB & warrenty work so your words are encouraging
 Richard  
Post #7882116th Aug 2006 10:07 am
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simkna
 


Member Since: 21 Feb 2006
Location: Leicester
Posts: 806

United Kingdom 2006 Discovery 3 TDV6 S Auto Rimini RedDiscovery 3

Richard, do I take it the dealer with which you have had problems is in err.. West Leicestershire?

Si.
 Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather

 
 
Post #7882316th Aug 2006 10:17 am
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fakesnake
 


Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281

2010 Discovery 4 3.0 TDV6 HSE Manual Zermatt SilverDiscovery 4

simkna wrote:
Richard, do I take it the dealer with which you have had problems is in err.. West Leicestershire?

Si.


I suppose there weren't too many options in reality & yes, you have it in one.

Do we have something in common??
 Richard  
Post #7888316th Aug 2006 12:37 pm
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simkna
 


Member Since: 21 Feb 2006
Location: Leicester
Posts: 806

United Kingdom 2006 Discovery 3 TDV6 S Auto Rimini RedDiscovery 3

fakesnake wrote:
Do we have something in common??


No, I haven't had my D3 into any dealers yet. Just trying to establish the lay of the land as it were. You aren't the first person I know who has had problems with that particular dealership.

Si.
 Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather

 
 
Post #7888816th Aug 2006 12:53 pm
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fakesnake
 


Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281

2010 Discovery 4 3.0 TDV6 HSE Manual Zermatt SilverDiscovery 4

The words 'technically' & 'inept' seemed to feature quite a bit in my last conversation with them about a warranty issue we had.

Finally got it fixed so I won't moan any more.

Looks like Sturgess from now on...
 Richard  
Post #7891216th Aug 2006 1:56 pm
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dylansdad
 


Member Since: 04 Apr 2006
Location: Solihull
Posts: 745

United Kingdom 2005 Discovery 3 TDV6 HSE Auto Zambezi SilverDiscovery 3

Hey they arent any where near J1 of the M69 are they?
 2004 TDV6 HSE Auto Zambezi Silver  
Post #7900616th Aug 2006 11:57 pm
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Cliff H
 


Member Since: 27 Oct 2005
Location: Home of the Pork pie and Stilton
Posts: 1304

England 2006 Discovery 3 TDV6 S Auto Zermatt SilverDiscovery 3

Sturgess continue to impress, they just get on with whatever you ask them to look at.
Enhancement (software only on mine) was done without even asking for it.
The D3 is booked in again in a week or so for them to sort out the geometry and the tyres.

Special thank to Siobhan on the service desk, very helpfull and unlike my previous dealer talks to you like you do actually know about the car and were not born yesterday!
 Zermatt silver 06 reg.

Gone but not forgotten !!! 
 
Post #8581215th Sep 2006 5:33 pm
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simkna
 


Member Since: 21 Feb 2006
Location: Leicester
Posts: 806

United Kingdom 2006 Discovery 3 TDV6 S Auto Rimini RedDiscovery 3

Their fix on my faulty passenger door lasted exactly two days. They have had it back again, and say they need to order in some more parts - would take no more than 3-4 days. I rang back today (4 days later), and they still don't have the parts. They said they would call LR again and ring me back - I'm still waiting for the call. Hey ho.

Si.
 Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather

 
 
Post #8581415th Sep 2006 5:39 pm
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Cliff H
 


Member Since: 27 Oct 2005
Location: Home of the Pork pie and Stilton
Posts: 1304

England 2006 Discovery 3 TDV6 S Auto Zermatt SilverDiscovery 3

Si I think that LR are a bit slow with parts at the moment. They thought that my new wheels would take about three days to get ended up about 3 weeks. I know that Sturgess ordered them on the day that I had been there as the parts dept guy who I spoke to read it all from his screen with no prompts.

Calls not returned are annoying though.
 Zermatt silver 06 reg.

Gone but not forgotten !!! 
 
Post #8582215th Sep 2006 6:08 pm
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fakesnake
 


Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281

2010 Discovery 4 3.0 TDV6 HSE Manual Zermatt SilverDiscovery 4

Well it's 10/10 from my point of view.

Been in for a somewhat embarrassing list of 10 faults + VEP. All known issues such as seats, rear brakes, parcel shelf etc etc. Took 3 days & all rectified involving the supply of many new bits & peices.
Sl squeak on drivers seat only but can live with that for now -car feels great without the awlful flat spot, but I can't help feeling it's how it should have been all along. Ah well, water under the bridge & all that....

Well done Sturgess
 Richard  
Post #8702121st Sep 2006 11:09 am
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Cliff H
 


Member Since: 27 Oct 2005
Location: Home of the Pork pie and Stilton
Posts: 1304

England 2006 Discovery 3 TDV6 S Auto Zermatt SilverDiscovery 3

Car picked up exactly on time.
Alignment carried out.
Case for tyres being taken up with LR.
Car cleaned and returned.

Keep it up Sturgess Thumbs Up
 Zermatt silver 06 reg.

Gone but not forgotten !!! 
 
Post #8980429th Sep 2006 9:43 pm
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simkna
 


Member Since: 21 Feb 2006
Location: Leicester
Posts: 806

United Kingdom 2006 Discovery 3 TDV6 S Auto Rimini RedDiscovery 3

Meanwhile... I'm still waiting for the parts to sort my bloody door out!!

Si.
 Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather

 
 
Post #8982529th Sep 2006 10:08 pm
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simon
  


Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296

United Kingdom 2011 Discovery 4 3.0 SDV6 HSE Auto Fuji WhiteDiscovery 4

fatbloke bought the last one following his attempted break in.
  
Post #8982829th Sep 2006 10:09 pm
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