Member Since: 11 Apr 2006
Location: Glasgow
Posts: 17
Taggarts, Maryhill Road, Glasgow - Nightmare
Posting this here with permission from Martin...
About 3 weeks ago the AB went into Taggarts to have a couple of niggles dealt with and for the front brake flexi recall to be carried out.
The first problem has been ongoing since the car was new, and every other time it has been in they've always sent it home saying they weren't able to replicate the fault. When on the motorway doing 70 - 75mph, if you opened the window and shut it, it didn't seal. Last time it was in for a service in April they decided to email Land Rover and ask for guidance as they couldn't find a fault. Last time it did it I video'd the noise on my phone so that they could see I wasn't making it up. 3 months passed and we didn't hear a thing from them so I phoned them and was told to book it in again. This time I involved Land Rover as it was getting tiresome going back and forth for the same thing. Finally, they changed the door seal and thankfully it appears to have cured the problem.
The second problem was when trying to start the car it was repeatedly clicking 3 or 4 times before it started. Again, this was reported at the service, but again, they were unable to replicate the fault. When I climbed in it to start it when leaving the dealer it clicked 3 times. I video'd this on my phone also as you could guarantee when it was cold that it wouldn't start. Anyway, when it went back in we got a phone call from Sharon on the service desk saying "We can't replicate the fault and there's no faults logged on the ECU so there's nothing wrong with it".
When explaining that I didn't believe the ECU would log a failed attempt to start as the engine didn't actually turn over she got quite defensive and border line rude telling me that I was wrong and implied that I didn't know what I was talking about. Apparently she'd asked the workshop manager who had confirmed she was right. Anyway, they eventually after having the car for 3 days managed to replicate the fault and replaced the starter motor.
When we went to collect the car I noticed that there was quite a noticeable stone chip on the leading edge of the back drivers door that wasn't there when it went in. It looked like they'd opened it and clipped it on the pillar of a ramp or something. As it's a dark coloured car and the chip was bright white it stood out like a sore thumb.
The service manager and workshop controller came out to look at the chip in the carpark before we left and were very apologetic and said they'd get it in and sorted. Brian the service manager asked if we could wait for just over a fortnight as he wanted to be there when it was done so that he could ensure it was right before we collected the car. Despite his request, he was nowhere to be seen when dropping the car off, and when collecting it today he walked straight passed us without even acknowledging us.
Between booking the car in for the remedial work originally and it going in there was a space of 2 weeks. We had previously spoken to them about changing the car for an L405 AB. We asked if they could organise an L405 demonstrator for us to have for a day when ours was in. When at the service desk they handed us the keys to a Discovery Sport stating that the Range Rover was out and no others were available, despite there being 5 sales cars right beside the front door.
By the time we collected the RR it had been in the dealer for 4 days and nobody could tell us how to upgrade the sat nav. Sharon was adamant that we had to go to Navteq to buy the maps despite Navteq not actually existing any more. Here who now do the system clearly state on the website "contact your dealer". Even with this printed and on the table in front of her she was still saying that Taggarts can't help but she'd look into it and call us back. She never did.
Anyway, the car went in on Monday this week to have the chip sorted out. Again, when booking it with the service manager we requested an L405 demo, this time we were given an Evoque with 500 miles on it, we climbed into it to see the Diesel light on and a range of 35 miles on it.
We were told that the smart repair guy would just touch in the chip on our car and that would be the end of it. We asked them again, for a 4th time to look into updating the sat nav. Anyway, 48 hours passed and we got a phone call to say the car was ready. When asking about the sat nav, again, nobody knew what was going on. Apparently they've never updated the sat nav on a 12MY car before and they're different from all the others. They've now ordered a USB stick which can take 14 days to arrive so they need the car again.
When we went to get the car today we were told that they ended up painting the entire door. When we got there it was parked in the shade, a quick look at it and the colour match looked great. When we got it home and parked it in the sun my heart sank... This car has been detailed every 12 months and there isn't a swirl visible on any of it. The paint was perfect. Despite there being a "Do No Wash" sign in the car they've washed it with a brush or something as most panels now have swirls on them, however, the back door that was painted looks like it's been washed with a brillo pad, the leading edge of the drivers door and of the rear quarter have been caught by the machine polisher and the door is just covered in buffer trails. As well as that there are scratches on the door that you can click your finger nail in!!
Here's a few not great pictures of the paintwork. When I rang them and complained they said "It's the same guy we use to prep sales cars, he's usually very good". This car is now in worse condition then it was in when we dropped it off. I've told them that it's to be resolved by the detailer that we use regularly at their expense. Yet again, we need to wait for a phone call from the service manager.
Also, despite there being a "Do Not Wash" sign they've washed the whole car rather then just the panel they needed clean.
Click image to enlarge
Click image to enlarge
Click image to enlarge
Click image to enlarge
Click image to enlarge
Click image to enlarge
Click image to enlarge
How they can think that it's acceptable to send something like this out as being completed is beyond me!
Thinking back a few months, Taggarts also had our Freelander in as we could hear a drumming noise coming from the rear. Apparently they had it on the ramp with a stethoscope on the hubs and diff and couldn't find anything. They said it could be tyres but to rule that out we'd need to buy new tyres or pay labour costs for them to swap them front to back despite it being under warranty.
We took the car away and slowly but surely the noise got worse. It was sent back in and they diagnosed a rear wheel bearing and changed it. The noise went away.
Strange that they couldn't hear the noise or diagnose it the first time around when we could quite clearly hear it in the car.
David.1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue
13th Aug 2015 11:50 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20856
Ah, good old Taggarts.
I wonder how many forum members have not gone there in the last 2 years My D3 Build Thread
Member Since: 09 Jul 2011
Location: Central
Posts: 1790
The finish on that back door is pretty appalling having had 'professional' attention as it were!
14th Aug 2015 7:33 am
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
That is shocking!
For me the worst part is definitely the fact they returned it thinking everything was fine and it was finished!
They shouldn't be returning a car to anyone in that state, but didn't it occur to them that if you noticed a stone chip you were certainly going to notice that!Andy
14th Aug 2015 8:30 am
MarsKy
Member Since: 23 Dec 2011
Location: Lanarkshire
Posts: 847
Disco_Mikey wrote:
Ah, good old Taggarts.
I wonder how many forum members have not gone there in the last 2 years
The Taggarts Motherwell branch were always great to me.
I did visit the Maryhill branch a few times to view their bigger selection of D4s, but it was always hard work getting anyone's attention.
14th Aug 2015 9:29 am
Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6910
I tend to drive to Parks in Ayr, I'm not saying they are brilliant but at least it is more realistic prices, if you need dealer assistance. For me they seem to be the least bad in the area.Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
14th Aug 2015 10:26 am
Chas206276
Member Since: 27 May 2015
Location: Aberdeen
Posts: 80
Got mines far the Motherwell branch and had a hiccup on collection but service manager was good at getting sorted. Didn't have a decent selection up here so distance was not too bad to Motherwell.
14th Aug 2015 11:55 am
dlks151
Member Since: 06 Feb 2010
Location: Auchinloch
Posts: 254
Quote:
I did visit the Maryhill branch a few times to view their bigger selection of D4s, but it was always hard work getting anyone's attention.
Aye, the Maryhill branch, if you dont look a certain way the sales staff aren't interested. The workshop may be average but the sales staff are abysmal, and I can say that from first hand experience!There are 10 types of people in this world ~ those that understand binary and those that don't.
----------------------------------
Discovery 5 TDV6 HSE LUX - On order
Land Rover Discovery 4 TDV6 HSE
Range Rover TDV8 Westminster - Now gone
Land Rover Defender 90
Honda VFR 800 Vtec
16th Aug 2015 9:58 pm
Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6910
when I bought mine they wanted over £100 a month more for the same car as I got from Parks, and that didn't include ant extras like full mat set and full size spare which Park's threw in, plus they want £1500 as opposed to £1000 for three years servicing.
When I had my D3 they also wanted £1300 for cambelt change Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
17th Aug 2015 5:47 am
Alex08
Member Since: 09 Nov 2006
Location: Glasgow
Posts: 1600
Big paintjobs from Maryhill go to Motherwell bodyshop and I've had no issues with the paint finish from there. Not cheap mind!
Again I've not had any issues with the sales staff at Maryhill and have got my last two LRs from there. Maybe it is just that I now know the sales staff.
Anyway, all at Maryhill are not bad...... I suspect that if the whole door had been done at the bodyshop things would have been better. Was it done by the chip specialist on site? The car would have been away for at least a couple of days if it had been sent to Motherwell.
Regarding the stethoscope and the ramp - surely the wheels weren't going around if it was on a ramp so there would be no bearing noise. If the bearing was starting to go there may not have been any mobility in the system either. Just a thought.
17th Aug 2015 7:20 am
David Hallworth
Member Since: 11 Apr 2006
Location: Glasgow
Posts: 17
Apologies for the lack of replies, I've been away for the weekend.
This was apparently done at Maryhill Road by one of their smart repairers. I've spoken to Brian the service manager since and have told him that this is to be sorted by my detailer, and if needed, my paint shop at his expense.
Fingers crossed we'll get somewhere now.
David.1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue
18th Aug 2015 2:06 pm
Biker Pete
Member Since: 23 Jan 2014
Location: Gateshead
Posts: 513
Good grief, I was going to buy a polishing machine and give it a try but if a professional can make a mess like that then what would I do
I hope its all sorted out to your satisfaction now?
28th Aug 2015 3:43 pm
David Hallworth
Member Since: 11 Apr 2006
Location: Glasgow
Posts: 17
It hasn't been resolved yet.
The car is going into the detailer that we've used time and time again and have had nothing but spectacular results from and the dealers have agreed to pick up the tab.
It's going in on 23rd September so I'll update this thread with after pictures then
David.1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue
3rd Sep 2015 8:55 pm
MarkOne
Member Since: 23 Jul 2011
Location: County Antrim
Posts: 3345
Some condition that back door
4th Sep 2015 5:34 am
grahamk
Member Since: 28 Feb 2010
Location: Dumgoyne
Posts: 1473
That's the standard of finish you will get off a compounding pad and cutting polish, you need to work your way down to a finishing pad and polish and you will be fine.
But on the subject of that place...NEVER will I darken their door again. The Rudest people I have ever met, how they are still in business fails me. They were so horrible my wife left the place almost in tears.3 Flash Indicators
Clock on Dash
GVIF & Reverse Camera
D4 Bluetooth
EGR's Blanked
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
When we got there it was parked in the shade, a quick look at it and the colour match looked great. When we got it home and parked it in the sun my heart sank... This car has been detailed every 12 months and there isn't a swirl visible on any of it. The paint was perfect. Despite there being a "Do No Wash" sign in the car they've washed it with a brush or something as most panels now have swirls on them, however, the back door that was painted looks like it's been washed with a brillo pad, the leading edge of the drivers door and of the rear quarter have been caught by the machine polisher and the door is just covered in buffer trails. As well as that there are scratches on the door that you can click your finger nail in!! 
