Member Since: 28 Feb 2010
Location: Dumgoyne
Posts: 1473
Unbelievable3 Flash Indicators
Clock on Dash
GVIF & Reverse Camera
D4 Bluetooth
EGR's Blanked
5th Sep 2015 12:26 pm
David Hallworth
Member Since: 11 Apr 2006
Location: Glasgow
Posts: 17
After telling Taggarts that we didn't trust their "guy" to repair the damage to the car, they agreed to send it to our guy who we've used many a time and have never had any reason to complain. The paint on the car is now flawless again. Despite being asked not to wash the car, and instead of washing just the panel they were repairing they brush washed the entire car meaning the whole car needed a full paint correction.
Anyway, here's a few before and during pictures.
Before:
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During:
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You can see the massive difference in the two halves of the door. Anyway, it's now back to the condition it was in before they got their paws on it
David.1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue
2nd Oct 2015 9:25 pm
Alan B
Member Since: 12 Feb 2013
Location: Fife
Posts: 6528
Bet your glad you eventually got a result
D3 57 xs Stornaway grey
D2 02 commercial silver gone but a great servant and won't be forgotten
Iid Bluetooth
2nd Oct 2015 9:28 pm
David Hallworth
Member Since: 11 Apr 2006
Location: Glasgow
Posts: 17
Certainly took long enough for it to be put right. They agreed to do an update on the sat nav as an apology for the problems that they caused. Land Rover apparently agreed to cover 50% of the cost as long as Taggarts covered the other 50% which doesn't seem right given all of the problems were caused by the retailer.
Anyway, the Range Rover went in on the Monday morning for the update to be completed. We were given a 4.4 TDV8 Autobiography as a demonstrator whilst the Range Rover was in. The other RR was meant to be going in on Tuesday to get the front brake hose recall completed.
Anyway, Tuesday came and went so on Wednesday morning I called the dealer. Apparently their laptop wasn't running the right software so they needed to update it overnight as the update takes 8 hours... The next day apparently the firmware on the car wasn't right and they managed to corrupt the head unit during the update. The LR Factory spent 4 hours working on the car remotely to resolve that issue on Wednesday. Thursday morning came and they were finally ready to try the download again. This time it worked successfully. The other car then went in on Thursday afternoon and was ready to collect on Friday morning.
Anway, we had a full week to get to grips with the new model.
Click image to enlarge
On the Wednesday we asked them for a price to change... That was 3 weeks ago and we've still not heard back from them
David.1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue
2nd Oct 2015 9:42 pm
Alan B
Member Since: 12 Feb 2013
Location: Fife
Posts: 6528
You can't beat the service received from some places nowadays D3 57 xs Stornaway grey
D2 02 commercial silver gone but a great servant and won't be forgotten
Iid Bluetooth
2nd Oct 2015 10:01 pm
Phantomf4
Member Since: 01 Jan 2014
Location: Renfrewshire
Posts: 201
Dear God David, I really feel for you. That would have tipped me over the edge and my Disco is worth about 20% of the price of your RR!
I bought mine in Motherwell and honestly couldn't fault the sales team. The issues we raised under the Landrover approved used warranty were sorted quickly without quibbling and we were loaned an almost new car whilst ours was in overnight being fixed.
The service team seemed pretty good too until we had our front suspension repaired. To be fair it was New Year's Eve, but paying over £1200 for the work only to find the car headed straight for the pavement as I drove away, which was irritating to say the least. You'd think that checking the wheel alignment and steering angle sensor would be included after major suspension components had been replaced, but somehow it got overlooked....
Needless to say, since then Disco Mikey has been my engineer of choice and I haven't been near Taggarts since, except to get the Tow Bar checked. Surprise, surprise, they found fault with my recently replaced compressor, but completed missed the rear PDC fault I have been suffering for months......
2nd Oct 2015 10:26 pm
David Hallworth
Member Since: 11 Apr 2006
Location: Glasgow
Posts: 17
Our other Range Rover and Freelander have been serviced by Team Valley in Newcastle recently. We've got family down there so going on recommendations from other forum members we made the trip down. Service was nothing short of fantastic so that's where we'll be taking this car from now on.
David.1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue
6th Oct 2015 11:18 pm
MGCarr
Member Since: 15 Jul 2014
Location: Lancashire
Posts: 703
David
Glad you eventually got this sorted, your pictures of the detailing are very impressive, does he use a polisher or a magic wand?
John
1997 Defender 90 for the kids and I to have a go at some competitive off road RTV and Tyro trials, daughter picked up her first trophy over the August Bank Holiday.
Previous Land Rover history
1996 P38 4.6 V8 Autobiography
1996 Discovery TDi 300
1972 Range Rover 3.5 V8
LWB Hard Top Series 3
LWB Truck Cab Series 2A
Not been without a Land Rover for over 40 years - I must need therapy!
6th Oct 2015 11:55 pm
paulmeryan
Member Since: 15 Aug 2011
Location: Glasgow
Posts: 742
The front office and parts team at Taggarts South in Glasgow have been fine in my limited experience of them. I've only used them for emergency servicing when visiting the in-laws.
This is not just because of price. I am distrustful of them since they did an oil change without replacing the filter even though I supplied all parts myself and left them in clear sight in the boot. The tech concluded I just wanted new oil but no filter when his powers of perception and common sense failed. Something systemic is not right when employees do not think for themselves.VR6 > 330D Touring > D3 HSE > !?XC90?!
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Unbelievable
Anyway, it's now back to the condition it was in before they got their paws on it 
