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Stranded - front wipers died
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kevofcov
 


Member Since: 06 Nov 2007
Location: Other end of M69
Posts: 529

England 2016 Discovery 4 3.0 TDV6 Graphite LE Auto Java BlackDiscovery 4

Johnny Oxford

what do you mean when you say

Quote:
when I take it in, they will have me a sign a £180 to look at it document,


I believe that all approved LR warranty work is free. What smoke and mirrors is this that they are trying......
  
Post #213273829th Mar 2020 3:52 pm
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Johnny Oxford
 


Member Since: 14 Dec 2014
Location: Chinnor
Posts: 514

United Kingdom 2014 Discovery 4 3.0 SDV6 HSE Auto Corris GreyDiscovery 4

first of all if you buy approved used from a dealer with warranty, the warranty is not from Land Rover - even though it has the land rover badge all over it.

Second, if you believe you have a claim, you have to book into a dealer, and sign paperwork agreeing you will pay £180 per hour for them to look at it and decide if it is covered by warranty.

If they decide yes, then you dont have to pay.

If they decide no then you do.

And they are extremely unhelpful. LR customer service is appalling.
 2014 D4 HSE Facelift Corris Grey

Previous :

Discovery Sport SE (awful)
56 plate D3 HSE TDV6 Zermatt Silver
Defender 90 200tdi 
 
Post #213274429th Mar 2020 4:02 pm
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Johnny Oxford
 


Member Since: 14 Dec 2014
Location: Chinnor
Posts: 514

United Kingdom 2014 Discovery 4 3.0 SDV6 HSE Auto Corris GreyDiscovery 4

I should add the £180 is only to look at it, not to fix it.

They tried to charge me £180 to tell me my battery was goosed, which I already knew, I had to threaten them with BBC watchdog and start filming the conversation in the dealership before they relented and replaced FOC.

I had only had the car a few weeks.
 2014 D4 HSE Facelift Corris Grey

Previous :

Discovery Sport SE (awful)
56 plate D3 HSE TDV6 Zermatt Silver
Defender 90 200tdi 
 
Post #213274629th Mar 2020 4:02 pm
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