Jamo
Member Since: 18 Jan 2006
Location: Esperance, Western Australia
Posts: 1170
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caverD3 wrote: I am happy to put up with the odd problem if it is fixed with good service, no arguement and a sorry.
FAB
Incidently, I was rung by a survey company everytime I had work done at a certian SOR Perth stealer. That is until I told the surveyor about some failures on the stealers part. The stealer rang back to discuss my problem and then set about rectifying it. I thought this was great!
I went back, they did some more work, not the correct work mind you, but no more survey call. I think they only surveyed folks they thought would give glowing reports! Have a nice day!
2010 Cayenne Diesel with PASM & Off Road Pkg
2005 HSE D3 (Sold)
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 3rd Aug 2007 9:45 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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Dealer has had a survey mob do some research work before but this was on behalf of LR Australia not the dealer give them a ring and see if they want your feedback on SA dealers. “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 3rd Aug 2007 9:49 am |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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I didn't have an issue with Black Forest. warranty work not an issue, polite freindly and didn't mind me being in their workshop, what I do have an issue is the lack of respect shown by LRA. some received notification of the dealership change where I heard it from my (now former) dealer. took a week of chasing LRA and LRCC to find any info on the new dealer who was not ready to conduct business and was told to ring back in a week (a week after the changeover)before I could even book in for a service. why remove two long standing and respected dealerships and replace them with an unknown ?. why not just have an extra dealership and we need more service/repair centres instead of being hauled 1000's of kms for repair. it's almost like the people in charge have never left the city and have no understanding of the needs when going bush. maybe the Jap brands need more dealers, maybe not but at least they have the support network available. I'm off camping bye
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| 3rd Aug 2007 10:29 am |
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thesettler
Member Since: 10 Mar 2007
Location: Adelaide Hills
Posts: 30
 
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I also have been contacted by LRA Research and you can imagine what I told them.
I agree, why didn't they just add another dealer not replace the existing ones. Nothing wrong with competition and peer pressure.
I am still very keen in writing an open letter to LRA. Perhaps we should put together a poll. Keep the suggestions coming.
thanks,
thesettler ----------------
TDV6 S White
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| 4th Aug 2007 12:14 am |
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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
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| Re: Tata buying Landrover and Jaguar???? |
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[quote="thesettler"]Hi D3Friends
Check out this article:
http://www.bloomberg.com/apps/news?pid=206...refer=asia
Better Tata than Ford as far as my experiences were when I had twoFalcons. I bet Tata would try hard to please customers! 2013 D4, E-diff, Vision pack
Never propose to a Yak
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| 9th Aug 2007 7:59 am |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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and it's majority of customers would be less discerning than us.
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| 9th Aug 2007 8:18 am |
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Tony
Member Since: 20 Apr 2006
Location: Adelaide Hills
Posts: 183
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For a bit more background on the Dealership change, look at:
http://www.courts.sa.gov.au/judgments/Judg...SC-240.htm
Allowing for much legal mumbo-jumbo, it seems that the change over could have been handled better.
Incidentally, no response yet from Mr Jory to my fax - too much to expect, considering how busy they must be handling the enormous volumes of Land Rovers sold each month  Ex Defender 110 200Tdi owner.
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| 10th Aug 2007 6:57 am |
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