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JF Lux
Member Since: 08 Sep 2007
Location: A little country in Europe
Posts: 3522
  
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ad15 wrote:no harm to anyone...apart from me and neil's image...
what...? you think your reputation can go lower...   The next American ex-pat that calls it a "truck" is going to find out what 2.7 tons feels like on their foot...
Club "yes, I too have had the EGR's replaced..."
Club "yes, I too have had the compressor replaced..."
Club "yes, I too once had the car at the dealer for a couple of weeks nearly 4 weeks over 4 weeks...5 weeks"
Club "yes, I too have had EPB failure..."
Club "yes, I too get mysterious bings and bongs..."
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 4th Dec 2009 12:41 pm |
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DiscoDad
Member Since: 06 Nov 2006
Location: Beautiful Teesdale
Posts: 3003
  
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ronp wrote:I was sober at the time and now I cann't believe I posted a comment about "Sofas"
Heeelp ..... I need help NOW !!! 
Ron. There are 3 major 'objects of desire' in a man's life.
In no particular order they are....
Car
Sofa
Wife
(as I say, in no particular order)  Back in the game!
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| 4th Dec 2009 8:53 pm |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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JF Lux wrote:ad15 wrote:no harm to anyone...apart from me and neil's image...
what...? you think your reputation can go lower...
hell yeah, christmas party season is only JUST beginning...
 one wife.......livid
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| 5th Dec 2009 10:10 am |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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Why not find a local upholsterer to re cushion and cover an existing sofa. To be honest the sofa frame is a pretty basic construction, it is the covering and foam which make it. My parents had their sofa's completely re covered by hand and it was way better than anything you could buy. You can choose anything you like and decide on the foam density etc.
I can't believe i am posting sofa's now as well on a Saturday morning
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| 5th Dec 2009 10:17 am |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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cheers for the hot tip countrywide,
only problem with that is that the cushion was actually made too small for the sofa,
the shop in barnstaple that is sorting it all (barrow and clarke) i have to say are being fantastic in trying to resolve the issue,
I really am impressed with their customer service, 1st rate and highly recommended.. one wife.......livid
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| 5th Dec 2009 10:39 am |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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The cushions probably got swapped at the factory by mistake. There is somebody somewhere thinking their cushions are too big for their sofa 
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| 5th Dec 2009 11:25 am |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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OR they were made on a friday PM monday AM, all their sofa's are made to order i beleive hence the 4 month wait...
things looking up though, barrow nclarke trying to resolve alternatively which is great...
slightly OT,,
pinched the old mans fiat panda today, it's a deisel with an engine size that i think is the same size as the one in my nephews remote control car..
have to say, bloomin fantastic car!!!! 77mpg, goes pretty good for a little thing, ride is pleasant, generally a nice place to be.. and it fealt real good knwing i was getting so good fuel economy.. 
thinking about one as the second autovoituremobile.. one wife.......livid
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| 5th Dec 2009 8:26 pm |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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UPDATE1.
thought i'd give a little update re natuzzi as I'm now in amazement at their customer service.. or lack of,
So, the natuzzi engineer has said the sofa cannot be repaired and a new one will be made.... it took from dec 3rd until dec 14th to get to that conclusion. barrow and clarke have been facntastic throughout i have to say, even offering stock furniture on loan until we get our new one, and that's knowing we have a husky too..needless to say we will survive..
anyway, tried to get an ETA on the new one arriving, have been told wait is now 4 - 4 1/2 months!!!!
So, i then get in touch with Natuzzi customer service to try and find out why we are at the back of the queue again, as far as i'm concerned we should get a priority so on and so forth.
so the  at natuzzi tells me i cannot call them there, (even though there website publishes a CS number) and that my contract is with the store i should ONLY be talking to them... 
this approach amazes me, I got given this fob- off 3 times, i asked to speak to the manager, i get put on hold each time and then told that she cannot take my call at present. a COMPLETE avoidance to deal with a customer,
So i asked for the director of natuzzi uk, got given his name, but a refusal to give me his secretary or even his email...
I am disgusted at the lack of customer service from a company that is supposedly "the top of the tree" when it comes to furniture.. they have no idea how to deal with a problem, they have no interest in dealing with a problem what so ever.
After some digging on the internet I've managed to track down the names of the board of directors at natuzzi in italy as well as my natuzzi himself and have sent a very long protracted email detailing our experience with his brand,,
just to clarify, we ordered this sofa start of september, and we're now not expecting delivery until mid april!!!!! but that hasnt even been confirmed to us.. we havent had a single call from natuzzi to help resolve this issue...
muppets/.... one wife.......livid
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| 4th Jan 2010 2:46 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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I see what you mean, sounds to me like they are just sitting on the problem rather than dealing with it.
Hope you get it sorted soon, but if you want to speak to the Director, use the I am a golf friend ploy when you call. I spoke to the chairman of the Coventry building society using this approach after getting blocked, got put through and we had a nice chat about how rubbish they had been. He got eveything sorted within 48 hours.
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| 4th Jan 2010 2:50 pm |
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Frapp
Member Since: 19 Dec 2008
Location: Norff Zummerzet
Posts: 1653
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ad mate
Go for the juggular and start firing some f ks into em, threaten to cancel the order etc etc
You know it makes sense Member of the carrot crank club
Embarrassingly in for the 2nd round, bought another two
D3 Jack Russell carrier
D4 Landmark for towing duties
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| 4th Jan 2010 3:33 pm |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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funnily enough i just had the customer services manager on the blower,,,,
i could hear the grimace when i told her i'd mailed the president of the company, she even asked what email adress i'd used and how i got it..
needless to say i should be getting an answer by tomorrow on when to expect, her story was full of holes, we've threatened to cancel as well,
problem is we like the sofa, hahaha one wife.......livid
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| 4th Jan 2010 3:45 pm |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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UPDATE 2
Quote:After some digging on the internet I've managed to track down the names of the board of directors at natuzzi in italy as well as my natuzzi himself and have sent a very long protracted email detailing our experience with his brand,,
SO...
I just got an email back from pasquale natuzzi himself....
he was very interested to here of my experience with natuzzi uk,,, needless to say there have been some kurt emails bounced around internally, most of which he was kind enough to forward on to me,,,
he he put a personal speedtrack on our sofa, can expect end of the month... 
well chuffed, esp as i guessed what his email address would be....  one wife.......livid
Last edited by ad15 on 4th Jan 2010 6:42 pm. Edited 1 time in total
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| 4th Jan 2010 6:30 pm |
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Stu
Member Since: 08 Feb 2009
Location: Hampshire
Posts: 2423
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Nicely done! The people at the top of the tree are normally very keen to look after the customer and value them, but it tends to get watered down the further away you get from them.
I often find calling and asking for the PR dept. is a good way to get things dealt with. D3 HSE MY05 Auto
Expo Rack, Club MTR, LR Spots, A Bar, Light Guards, GNVP Sump Guard, GNVP Ladder, Cup Holders, RLD A Bar brackets. Disco3Club stickers, Aux power on Mod
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| 4th Jan 2010 6:39 pm |
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ad15
Member Since: 14 Dec 2008
Location: up that tree
Posts: 4866
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cheers stu,
am well chuffed with myself,,, it's amazing what you can achieve in a day when you're unemployed and don't mind spending a little time on tinternet.. one wife.......livid
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| 4th Jan 2010 7:07 pm |
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