Firstly i apologise for the amount of censored stickers
But just before my Warranty ran out in April i got local Stealer to "fix my FBH" oh yes sir it was the fuel pump luvly i though so no cold weather till now, so off i trundle as it still aint working " hey mr Stealer it still dont work " ok lets have a look OH its the FBH no Sherlock ! well we wont do anything cos its outta warranty, we forced it to run and its fine same as we did when we replaced the fuel pump back in April .. How the i said was i supposed to verify it worked as its only now got COLD
Well they say not our problem as we fixed it " NO YOU DID'NT I SAID" I told him in no uncertain terms that they were a bunch of cowboys !
i told him next time i am gonna save the 3 grand mark up u put on second hand cars and get a Warranty direct policy or similar..
I am now awaiting a call from the Service manager whooo i cannot wait !
So thanks for Listening i do feel better now lets hope we don't go past JLR customer service door next wednesday as i might have a few home truths to tell em
13th Dec 2012 3:22 pm
Renton
Member Since: 13 Jan 2009
Location: Somewhere in the middle
Posts: 1718
Can you elaborate........?
Glad you got that of your chest!
The FBH is a piece of crap and so are many stealers. Both of them combined, well then you're, quiet simply .CLUB ILLEGAL CAR WASHERS
13th Dec 2012 3:36 pm
Russell
Member Since: 23 Aug 2007
Location: Kent
Posts: 10564
Have you spoken to LR customer services, explain the problem with the fault, the fact it was supposidly fixed but this is the first chance you have had to test the heater in cold weather. The fact that the fault has been presviously logged should help and within the warranty period, but talk to them calmly and without ranting and raving at first.MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
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Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
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13th Dec 2012 3:42 pm
J@mes
Member Since: 10 Nov 2008
Location: Bomber County
Posts: 4547
Test it in warm weather by spraying a can of plumbers ice on to the sensor behind the front bumper before you start the car 2014 D4 XS
2005 D3 SE - Gone
13th Dec 2012 3:47 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8244
You'll never ever get co-operation by shouting and raving, even less if you swear and insult them. Put yourself in their shoes would you assist anyone who swears at you?- as soon as you raise your voice you have lost out.
If you think LR are bad try WD, now they are a joke
As regards FBH I think they are the best thing since EPB, never had any issues with either and cars just had it's 8 year service.It can when others can't,
It will when others won't,
It goes where others don't.
13th Dec 2012 8:38 pm
MarkOne
Member Since: 23 Jul 2011
Location: County Antrim
Posts: 3345
I agree shouting and ranting never helps. Being assertive and getting getting your needs met yes, but losing the plot gives them the upper hand.
And it's not just landrover you will find this most dealers are the same.
If I was you I would have a meeting with the service manager face to face, and apologise for what happened before, but make it clear you feel you have been treated unfairly. And you looking things rectified without the outrageous costs.
13th Dec 2012 8:51 pm
pagoda
Member Since: 13 Aug 2009
Location: Not London Anymore (or the US for that matter)
Posts: 1929
M3DPO wrote:
If you think LR are bad try WD, now they are a joke
Never had a problem with them at all. I'd defo use WD again. I thought they were excellent. A bit of haggling, perhaps, but well worth the money.PAGODA
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cold weather till now, so off i trundle as it still aint working " hey mr Stealer it still dont work " ok lets have a look OH its the FBH no 
lets hope we don't go past JLR customer service door next wednesday as i might have a few home truths to tell em 
and cars just had it's 8 year service.
