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Prospeed customer service
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Russell
 


Member Since: 23 Aug 2007
Location: Kent
Posts: 10564

United Kingdom 

biskit wrote:
Just had word the main man and others have been on holiday, so should be back up to speed next week. Fingers crossed. Thumbs Up


Bad planning if they all go on leave at the same time and do not post a notice on here and other forums telling people, perhaps something to learn from for next year holiday season
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Post #16994192nd Sep 2016 1:42 pm
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

biskit wrote:
Don't think he's back till next week, but I did mention our concern.


Thats the thing with smart phones/pads etc 24/7 no excuses anywhere in the world.
I realise everyones entitled to holidays etc, but then customers are entitled to customer service.
  
Post #16995112nd Sep 2016 4:53 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
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Ukraine 

Plus surely they shouldn't be taking your money until it's dispatched, however late that is. Confused Confused
   
Post #16995122nd Sep 2016 4:56 pm
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BAZ8046
 


Member Since: 26 Feb 2010
Location: Chatham
Posts: 282

2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

Thanks for the help and for making contact, at least I know the reason why there is no response this week.
I have sent an email today so hopefully we can get it sorted out next week.
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Post #16995292nd Sep 2016 5:17 pm
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HughMartin
 


Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751

Scotland 2012 Discovery 4 3.0 SDV6 XS Auto Aintree GreenDiscovery 4

For what it's worth, my experience of Prospeed is positive. I bought a roof rack from them last year. I was going to be passing through Yorkshire so I arranged to visit their premises to have it fitted. Finding them is difficult as their premises is up an I signposted track. It seems like a bit of a cottage industry but they were very efficient and friendly getting the roof rack fitted and me on my way again.

When I got home, I found a couple of minor faults with the roof rack and after sending photos they agreed to change it by courier swap which would have been expensive for them. I never heard back from them for a year and for various reasons, I never got round to chasing them up. Then out of the blue, I got an email saying that they hadn't forgotten me and asking when would it suit to get it swapped over. I really couldn't be bothered taking the old one off, packaging it up and fitting a new one so I asked if they would supply me with some other parts as compensation for keeping the faulty roof rack (which I can get fixed at not much cost). They readily agreed and now have a happy customer who would be more than happy to purchase from them again.
  
Post #16995322nd Sep 2016 5:30 pm
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geoff.
 


Member Since: 24 Jan 2010
Location: West kent
Posts: 8531

England 

funny this at how many people jump on the band wagon to chuck there 2 pence worth in , never had a problem with prospeed at all Thumbs Up
  
Post #16995612nd Sep 2016 6:08 pm
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

Funny how most people arent to positive on this thread then out of the bluebells!
  
Post #16995682nd Sep 2016 6:15 pm
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geoff.
 


Member Since: 24 Jan 2010
Location: West kent
Posts: 8531

England 

yea funny that , have you had many dealings with them ?
  
Post #16995692nd Sep 2016 6:18 pm
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lespes
 


Member Since: 17 Sep 2009
Location: Sitting Down
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Guernsey 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4

Not the first time no contact at all has been reported to customers placed orders, it seems a shame that people have had to resort to posting on here, just to get third hand information.

Having had no experience myself of Prospeed, I am only left with an impression, posted by others in there frustration at having no contact or information provided.
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Post #16995742nd Sep 2016 6:22 pm
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beanie
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Member Since: 12 Mar 2011
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Posts: 14337

England 2013 Discovery 4 3.0 SDV6 GS Auto Fuji WhiteDiscovery 4

Sadly, the forum has become social media Rolling Eyes

Prospeed are a solid group, making great products , web dealing is never a substitute for direct contact in my opinion, especially for something like this.

Service may be slow, comms poor, I feel if they'd been spoken to at time of order, a lot if this noise would be avoided

Just saying, and yes I have a number of ther products
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Post #16995782nd Sep 2016 6:27 pm
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

geoff. wrote:
yea funny that , have you had many dealings with them ?


See its that kind of response you reply to many a thread on here that makes me think Shocked
I take what I read/hear as a fair example of what people are like and prospeed/you are in the same avoid category.
Its most likely hard to read this but poor customer service is a killer for any business no matter what their product is like.
 

Last edited by lynalldiscovery on 2nd Sep 2016 6:31 pm. Edited 1 time in total 
Post #16995792nd Sep 2016 6:29 pm
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RLD
Uncle Ray 


Member Since: 18 Jul 2005
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United Kingdom 2005 Discovery 3 TDV6 SE Auto Zambezi SilverDiscovery 3

yes but it is the best and any company can have a bad time what ever
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Post #16995832nd Sep 2016 6:30 pm
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geoff.
 


Member Since: 24 Jan 2010
Location: West kent
Posts: 8531

England 

(quote) prospeed/you are in the same avoid category

would be good for you to explain that comment
 

Last edited by geoff. on 2nd Sep 2016 6:35 pm. Edited 2 times in total 
Post #16995862nd Sep 2016 6:32 pm
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RLD
Uncle Ray 


Member Since: 18 Jul 2005
Location: all ways some where
Posts: 11936

United Kingdom 2005 Discovery 3 TDV6 SE Auto Zambezi SilverDiscovery 3

Russell wrote:
biskit wrote:
Just had word the main man and others have been on holiday, so should be back up to speed next week. Fingers crossed. Thumbs Up


Bad planning if they all go on leave at the same time and do not post a notice on here and other forums telling people, perhaps something to learn from for next year holiday season

yes that is true but not every one reads the post
 Home of RLD Hidden winch mounts Spare wheel Locks Trailer Body Fabrication ray@rld-tech.co.uk D3/4 sump plates MY 14 sump plates and the Discovery Sport wheel protectors Discovery 5 wheel locks
more Helsport tents and other things for camping Law of Mechanical Repair:
"After your hands are coated with grease, your nose will begin to itch and you'll have to pee!" 
 
Post #16995872nd Sep 2016 6:33 pm
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Moo
D3 Decade 


Member Since: 13 Aug 2010
Location: UK
Posts: 14482

Ukraine 2005 Discovery 3 TDV6 S Manual Zambezi SilverDiscovery 3

All businesses make mistakes but the key is to learn from them. I've never used Prospeed, but from what i've read on here over the past few years is that their products are good and that they do look after their customers. I would have no issue buying from them from what I've read and the feedback they've had.

Yes its a shame that there has been a communication hiccup, but don't hang them out to dry on an open forum. I'm sure it will all come good in the end and lessons will be learnt. Thumbs Up


p.s Geoff, its a shame you don't live closer. All I hear about you is good and I would be more than happy to use your services. Thumbs Up
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Post #16997042nd Sep 2016 10:11 pm
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