Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
biskit wrote:
Just had word the main man and others have been on holiday, so should be back up to speed next week. Fingers crossed.
Bad planning if they all go on leave at the same time and do not post a notice on here and other forums telling people, perhaps something to learn from for next year holiday seasonMY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
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2nd Sep 2016 2:42 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
biskit wrote:
Don't think he's back till next week, but I did mention our concern.
Thats the thing with smart phones/pads etc 24/7 no excuses anywhere in the world.
I realise everyones entitled to holidays etc, but then customers are entitled to customer service.
2nd Sep 2016 5:53 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
Plus surely they shouldn't be taking your money until it's dispatched, however late that is.
2nd Sep 2016 5:56 pm
BAZ8046
Member Since: 26 Feb 2010
Location: Chatham
Posts: 278
Thanks for the help and for making contact, at least I know the reason why there is no response this week.
I have sent an email today so hopefully we can get it sorted out next week.D4 2016 Landmark, Waitomo Grey.
D3 2005 HSE, Bonatti Grey, now sold but still comes back for servicing.
Defender 2002 Td5 Commercial, had a hard life but slowly being restored.
I only work so I can afford to repair my Land Rovers!
2nd Sep 2016 6:17 pm
HughMartin
Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751
For what it's worth, my experience of Prospeed is positive. I bought a roof rack from them last year. I was going to be passing through Yorkshire so I arranged to visit their premises to have it fitted. Finding them is difficult as their premises is up an I signposted track. It seems like a bit of a cottage industry but they were very efficient and friendly getting the roof rack fitted and me on my way again.
When I got home, I found a couple of minor faults with the roof rack and after sending photos they agreed to change it by courier swap which would have been expensive for them. I never heard back from them for a year and for various reasons, I never got round to chasing them up. Then out of the blue, I got an email saying that they hadn't forgotten me and asking when would it suit to get it swapped over. I really couldn't be bothered taking the old one off, packaging it up and fitting a new one so I asked if they would supply me with some other parts as compensation for keeping the faulty roof rack (which I can get fixed at not much cost). They readily agreed and now have a happy customer who would be more than happy to purchase from them again.
2nd Sep 2016 6:30 pm
geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
funny this at how many people jump on the band wagon to chuck there 2 pence worth in , never had a problem with prospeed at all
2nd Sep 2016 7:08 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
Funny how most people arent to positive on this thread then out of the bluebells!
2nd Sep 2016 7:15 pm
geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
yea funny that , have you had many dealings with them ?
2nd Sep 2016 7:18 pm
lespes
Member Since: 17 Sep 2009
Location: Sitting Down
Posts: 2232
Not the first time no contact at all has been reported to customers placed orders, it seems a shame that people have had to resort to posting on here, just to get third hand information.
Having had no experience myself of Prospeed, I am only left with an impression, posted by others in there frustration at having no contact or information provided.D4 Landmark MY16 Santorini Black THE LAST
D4 HSE MY12 Marmais Teal: Gone. Missed a lot!
Freelander 2 SD HSE MY11 Silver:Thankfully gone.
D4 HSE MY11 Silver: Gone missed !
Range Rover Sport MY06 HSE Buck Blue: Gone missed!
Discovery D2 TD5 Facelift MY Red Gone Missed!
Discovery D2 TD5 Cobalt Blue: Gone Missed!
Discovery D1 Auto Oxford Blue Not missed at all!
Discovery D1 Avalon Blue First LR! missed!
Prospeed are a solid group, making great products , web dealing is never a substitute for direct contact in my opinion, especially for something like this.
Service may be slow, comms poor, I feel if they'd been spoken to at time of order, a lot if this noise would be avoided
IID Pro MV License - D3, D4 & RRS - Enabling, Updates, D4 & RRS Timed / Remote Climate, D4 Bluetooth fitting
PM me for details
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2nd Sep 2016 7:27 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
geoff. wrote:
yea funny that , have you had many dealings with them ?
See its that kind of response you reply to many a thread on here that makes me think
I take what I read/hear as a fair example of what people are like and prospeed/you are in the same avoid category.
Its most likely hard to read this but poor customer service is a killer for any business no matter what their product is like.
Last edited by lynalldiscovery on 2nd Sep 2016 7:31 pm. Edited 1 time in total
yes but it is the best and any company can have a bad time what everHome of RLD Hidden winch mounts Spare wheel Locks Trailer Body Fabrication ray@rld-tech.co.uk D3/4 sump plates MY 14 sump plates and the Discovery Sport wheel protectors Discovery 5 wheel locks
more Helsport tents and other things for camping Law of Mechanical Repair:
"After your hands are coated with grease, your nose will begin to itch and you'll have to pee!"
2nd Sep 2016 7:30 pm
geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
(quote) prospeed/you are in the same avoid category
would be good for you to explain that comment
Last edited by geoff. on 2nd Sep 2016 7:35 pm. Edited 2 times in total
Just had word the main man and others have been on holiday, so should be back up to speed next week. Fingers crossed.
Bad planning if they all go on leave at the same time and do not post a notice on here and other forums telling people, perhaps something to learn from for next year holiday season
yes that is true but not every one reads the postHome of RLD Hidden winch mounts Spare wheel Locks Trailer Body Fabrication ray@rld-tech.co.uk D3/4 sump plates MY 14 sump plates and the Discovery Sport wheel protectors Discovery 5 wheel locks
more Helsport tents and other things for camping Law of Mechanical Repair:
"After your hands are coated with grease, your nose will begin to itch and you'll have to pee!"
2nd Sep 2016 7:33 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13912
All businesses make mistakes but the key is to learn from them. I've never used Prospeed, but from what i've read on here over the past few years is that their products are good and that they do look after their customers. I would have no issue buying from them from what I've read and the feedback they've had.
Yes its a shame that there has been a communication hiccup, but don't hang them out to dry on an open forum. I'm sure it will all come good in the end and lessons will be learnt.
p.s Geoff, its a shame you don't live closer. All I hear about you is good and I would be more than happy to use your services. New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
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D4 Face lifted
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