FamilyMan
Member Since: 10 Jan 2005
Location: UK
Posts: 119
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| Ordering a Discovery 3 SE |
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Hi everyone,
good to see a forum supporting owners of this car thats UK based. This is my first post here and it's pretty direct I'm afraid.
I'm about to order this car......but after reading all the faults reported on this forum I'm a little dubious now to say the least. Suspension failure, high fuel consumption, panels falling off, seats breaking, electrical earthing system shutdowns, software glitches....hmmmm. All cars have some teething troubles but these ones are mostly serious issues. Would hindsight change your decision given another chance to buy? Bearing in mind that this car is going to be the main family vehicle, daily used by a lady driver  .
Thanks for your wisdom.
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 10th Jan 2005 9:52 am |
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Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
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Hi - my answer would be Yes & No!! The car is brilliant & the problems listed (with the exception of the mpg) are all readily sorted. Having had a TD5 (Disco 2) the Disco 3 is a huge improvement on the build quality & driveability fronts. Don't however expect good mpg - on the TDV6 (auto), especially when it is cold & the fuel burning heater cuts in, if you are doing short runs, my experience is sub 20 mpg, but it is a 2.5 ton car!
However, my biggest concern relates to what I have found LR's attitude to its customers to be, and this seems to be confirmed if you look at the bulletin boards here & in USA. Working in a service industry I would be out of business if I treated my clients as they treated me. The attitude seems to be that the customer just has to take what LR decide & no heed appears to be taken to issues/bugs flagged up by customers - this leads to concerns as to what degree of support you would get if there was a major issue & is the very opposite of what I have encountered from certain German manufacturers (oh, if only BMW had retained LR!!). I have had numerous calls to Customer Services - each time you get a different answer to the question & worse still was the sheer cheek I got from one "team leader" who took offence at me advising that I was recording the phone call (as LR themselves advise anyway!) and got offensive, demanding a copy of the tape!!! - I subsequently wrote to LR's mamagement pointing out that I was entitled to record for my own use & they had no entitlement to a copy - needless to say no reply at all (this seems normal for LR), although the same team leader suddenly became more co-operative.
Personally, although I love the car, service level is very important to me & would now influence the decision - interestingly though, my Dealer is great, very helpful & polite but I do sense a degree of frustration on their part with LR.
Bearing in mind that LR is owned by Ford, & we are all led to believe that customer service is a priority in th USA, there must be something seriously wrong!
I think therefore that if there was a prospect of an improvement in LR's service level and assuming that fuel costs were not an issue, then the answer woudl still be Yes!
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| 10th Jan 2005 11:07 am |
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