I took said warranty out at the end of September, paid my money and expected cover. 10 day ago I go a noise from the front diff,
I took the D3 into Shucker Thursday, and the man from Tesco who visited Friday to have a look has said, it started whilst the vehicle was under Land Rover warranty and they won't do anything WTF is going on.
The Dealer said LR may as it only a few weeks out of warranty pay something towards the £800 cost but not the full amount.
I appear to be stuffed,
New warranty won't pay because they say it happen over a months ago
Old warranty won't pay full amount because it is a month out of Warranty
what the do I do
and it the same people who manage both
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
7th Nov 2009 10:41 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10298
how/why does the tesco guy think it started whilst in LR cover perod,
Are you supposed to have a crystal ball, as all faults start at some point, most when the bloody car was still on the production line in solihull. It seems thet are saying, even if you didnt know it, your supposed to get it fixed when the issue starts, even though it hasnt shown iteslf yet.
just rubbish on their part.
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7th Nov 2009 10:51 pm
Russell
Member Since: 24 Aug 2007
Location: Kent
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7th Nov 2009 10:55 pm
10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
Get it in writing, with the reason for that decision and contact the insurance ombudsman - then ring Tesco's and advise them of same....
7th Nov 2009 11:04 pm
Tawny Owl
Member Since: 22 Oct 2008
Location: Here and there
Posts: 1645
CG ,
Tesco warranty now cover your vehicle , it now becomes there problem regardless of if the fault was present whilst under the LR warranty.
Thats what Select warranty told me with mine when mine came out of LR warranty.
Cheers Guys, I will be back on to them, I just hope the diff lasts out, until it's sorted.
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
7th Nov 2009 11:43 pm
philhunt
Member Since: 16 Sep 2007
Location: MI5 not 9 to 5
Posts: 1761
Keep us posted on this CGClubs Mantec, Tasmods, LEDS, AT2s on 18s, Maxxis Bighorns on 17s, Remote FBH, BAS. ReMap, BSS., RLD Personalised SWP., Safari Snorkel, Faultmate, Three Musketeers & MUD
Had a call this morning from Tesco (before I got to them) to say the request has been turned down due to the fault being reported and recorded by the dealer on 10th of September . 3 weeks before the warranty ran out. Therefore it is covered by the LR warranty not Tesco (even though it is the same co that's running it)
Now this is very interesting because I did not report it until well into October when I rang to get the D3 into the dealers, Shuckers also confirmed after my call this morning that they have no record on there system prior to my vehicle going in on the 5th November, and at my last visit on the 15th September when they did the MOT and the work I requested under warranty this was not on the work list.
So at the mo, myself, the service department at Shuckers, and the man at Tesco's office would like to know where the the Tesco engineer got the info from. They (Tesco) are trying to track him down.
Still not happy
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
9th Nov 2009 2:10 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10298
well I guess if it does turn out to be on the LR system whilst still under the LR warrenty, they should then sort it out.
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
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Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
Update;
Tesco Engineer said chap at dealers told him is was on system as reported on 10/9, guy in question on holiday
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
9th Nov 2009 3:00 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10298
surely it doesnt matter if the chap that alledgedly gave the info to the tesco's guy is on his hols. Shukers are telling you it isnt on their system on that date, so tesco's should go back and get the correct info.
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
All will be revealed tomorrow apparently, either way I have booked it back in for a week on Thursday, it needs changing and someone other than me will be paying.
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
9th Nov 2009 4:53 pm
caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
CG wrote:
someone other than me will be paying.
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9th Nov 2009 8:47 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72790
CG, was your car in the stealers on 10/9, sounds like someone can't count months on his fingers.
Dealers confirm there is no record of me or them saying anything about front diffs in September or October.
Tesco engineer is reportedly off,
Man at Tesco head office now says Tesco will cover the claim, and to get dealer to ring for claim reference.
Result but what a struggle.
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
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WTF is going on.
do I do
