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No heat or hot water for five days - rented property
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nigethecat
 


Member Since: 11 Sep 2016
Location: Marnoch
Posts: 4138

Ukraine 2016 Discovery 4 3.0 SDV6 Commercial XS Auto Corris GreyDiscovery 4
No heat or hot water for five days - rented property

Absolutley livid as I've had no heating or hot water since Tuesday, also just out of hosptial having had surgery, engineer came out on tuesday evening (after sending his young boy out who wasn't qualified to do jack...) He decided the boiler was FUBAR'd ordered new parts (which arrived today) and now I've just been informed by the letting agents "that the engineer can't come out to you until saturday as he's on a course" WTF.... Censored Censored Censored

The letting agents REFUSED to use another firm and said to me that "I'm not authorised to get anyone else out to fit the parts"... Censored Censored

Anyone suggest any remedies? (Legal or otherwise? Whistle )
 I want to see the sweets before I get into your windowless van... I'm not stupid!

Corris Grey D4 Commercial SE 2016
Zermatt Sliver 2007 D3 SE manual (gone)
Indus Silver D4 HSE 2015 (gone)
Bonatti Grey D3 HSE 2006 (gone)
White D3 S (LHD) 2007 (gone)
Firenze Red D4 HSE 2014 (gone)
Black RRS 3.6TDV8 2008 (gone)
Rusty Green Defender 110 1997 (gone)
Black FL2 HSE 2013 (gone) 
 
Post #219293810th Dec 2020 3:10 pm
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Hardware
 


Member Since: 28 Jun 2016
Location: Hiding under the M60
Posts: 12676

United Kingdom 2011 Discovery 4 3.0 SDV6 XS Auto Sumatra BlackDiscovery 4

Ring them up and say you are moving into hotel until they fix it and they're paying the bill ?
 .


Dean
====================================

2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer Sad ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms 
 
Post #219293910th Dec 2020 3:19 pm
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nigethecat
 


Member Since: 11 Sep 2016
Location: Marnoch
Posts: 4138

Ukraine 2016 Discovery 4 3.0 SDV6 Commercial XS Auto Corris GreyDiscovery 4

Already tried that but it's difficult with three cats... did try the Travelodge but they will only take "a maximum of two pets"....

Typing keeps my fingers warm(er) Laughing
 I want to see the sweets before I get into your windowless van... I'm not stupid!

Corris Grey D4 Commercial SE 2016
Zermatt Sliver 2007 D3 SE manual (gone)
Indus Silver D4 HSE 2015 (gone)
Bonatti Grey D3 HSE 2006 (gone)
White D3 S (LHD) 2007 (gone)
Firenze Red D4 HSE 2014 (gone)
Black RRS 3.6TDV8 2008 (gone)
Rusty Green Defender 110 1997 (gone)
Black FL2 HSE 2013 (gone) 
 
Post #219294410th Dec 2020 3:38 pm
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10463

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

Advise agents that you must stay in an hotel until everything fixed, and that cats must go to cattery.

Tell them the daily cost and say that you will off-set this against next rent payment.

NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #219294510th Dec 2020 3:42 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

Go and buy a few electric fan heaters, leave them on full blast, take a pic of the meter reading before and after, refuse to pay for that power and take the cost of the heaters off the rent. Plus use the kettle for all your hot water requirements, again not paying for the leckie. Thumbs Up
   
Post #219294610th Dec 2020 3:43 pm
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al cope
 


Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10289

England 

So Censored happens, and even with the best of intentions things dont always go to plan. The old boiler in our rental property gave us some issues last year and wouldnt provide hot water, and our tenants have a young family, so this wasnt really an acceptable situation. I thought I had done the right thing by having a British Gas contract in place to react to such issues, but they were rubbish, coming out then having to order parts and us having to wait. Its what your agents/landlord do that makes a difference. For us was summer time and our tenants used relatives for a few days to get hot water. I reduced their rent for a month as a way of compensation, and then had a new boiler fitted (as the old one had thrown a few faults over the previous 18 months) and I didnt want the risk of it failing over and over again. Our tenant appreciated the rent reduduction and having a brand new boiler fitted.

Do you have direct contact with the property owner or is it all via the agents, as some are hopeless and just stick to a script.

Al
 Volvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
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Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD 
 
Post #219295010th Dec 2020 3:57 pm
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Barnetman
 


Member Since: 26 Mar 2020
Location: BARNET
Posts: 84

United Kingdom 2006 Discovery 3 TDV6 HSE Auto Bonatti GreyDiscovery 3

It's a legal requirement to provide heating and hot water, I'd recommend you phone constantly and complain they may get fed up and act quicker. They should also have left you some electric heaters. keep on the case don't let them fob you of with excuses..
  
Post #219295910th Dec 2020 4:42 pm
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jenseneverest
 


Member Since: 12 Jun 2017
Location: somewhere
Posts: 758

United Kingdom 2005 Discovery 3 TDV6 Base 7 Seat Manual Zambezi SilverDiscovery 3

After 48 hours I just got a plumber in myself and sent the letting agent the bill.
He said it was £400..... I told him to double it and who to bill and he brought round a case of beer when there cheque cleared.
Thumbs Up
  
Post #219296610th Dec 2020 5:13 pm
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nigethecat
 


Member Since: 11 Sep 2016
Location: Marnoch
Posts: 4138

Ukraine 2016 Discovery 4 3.0 SDV6 Commercial XS Auto Corris GreyDiscovery 4

It's a little more complicated than standard as the Landlords and letting agents hate each other (landlords took the agents to the Ombudsman and a got a finacial settlement for not providing a service) meanwhile I've had to do all the repairs to the place myself (everything that was broken or not working when I moved in - very long list)

But now the agents have settled they've taken it to the other extreme and won't let anyone do anything without their say so (they even threatened me this afternoon when I said I was getting my own Gas Safe Registered guy in) so I've just instructed my solicitrors to ask the court issue an emergency order to compel the agents to get the heating fixed and they can pay the costs of that....

Doesn't get me any warmer (other than typing emails) but does make me feel slightly better....

Thanks for all the input and I'll be out for a drive in the Disco later to warm up... cats are loving this as they like the back of the car Laughing
 I want to see the sweets before I get into your windowless van... I'm not stupid!

Corris Grey D4 Commercial SE 2016
Zermatt Sliver 2007 D3 SE manual (gone)
Indus Silver D4 HSE 2015 (gone)
Bonatti Grey D3 HSE 2006 (gone)
White D3 S (LHD) 2007 (gone)
Firenze Red D4 HSE 2014 (gone)
Black RRS 3.6TDV8 2008 (gone)
Rusty Green Defender 110 1997 (gone)
Black FL2 HSE 2013 (gone) 
 
Post #219296910th Dec 2020 5:24 pm
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

That is some pretty crappy landlord, whatever breaks and however it got broken needs fixing asap.
  
Post #219302910th Dec 2020 8:07 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

Any progress? Question Question
   
Post #219408515th Dec 2020 5:49 pm
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nigethecat
 


Member Since: 11 Sep 2016
Location: Marnoch
Posts: 4138

Ukraine 2016 Discovery 4 3.0 SDV6 Commercial XS Auto Corris GreyDiscovery 4

Finally got fixed at 4pm on friday, but I'm still livid... waiting on my solicitor to call be back as the letting agents and the landlords will be getting a nicely worded letter...

Any land with PP for sale up round your way ? Very Happy I might be moving the caravan up there Rolling with laughter
 I want to see the sweets before I get into your windowless van... I'm not stupid!

Corris Grey D4 Commercial SE 2016
Zermatt Sliver 2007 D3 SE manual (gone)
Indus Silver D4 HSE 2015 (gone)
Bonatti Grey D3 HSE 2006 (gone)
White D3 S (LHD) 2007 (gone)
Firenze Red D4 HSE 2014 (gone)
Black RRS 3.6TDV8 2008 (gone)
Rusty Green Defender 110 1997 (gone)
Black FL2 HSE 2013 (gone) 
 
Post #219408815th Dec 2020 5:52 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

Plenty but as you’ve got a caravan you’d not need planning permission. Well lots of peeps with said mode of accom don’t bother with PP. Whistle Whistle

Though not if you’re coming from south of the border, Queen Nichola has officially closed the border. Unless you’re on the list of (some weird) exemptions. Whistle
   
Post #219409015th Dec 2020 5:56 pm
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Paul J.
 


Member Since: 09 Dec 2005
Location: Leafy Cheshire
Posts: 7181

United Kingdom 

To summarise, the heating breaks on Tuesday, a heating engineer is appointed, inspects the appliance, needs to order parts, and has other commitments, but still gets the repair done by Friday. And yet you think this merits a grumpy letter from solicitors??

Words fail me. Thud
 An ex-Disco3 / FFRR owner ......

..... now on the JLR electric highway. 
 
Post #219412515th Dec 2020 8:11 pm
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Hardware
 


Member Since: 28 Jun 2016
Location: Hiding under the M60
Posts: 12676

United Kingdom 2011 Discovery 4 3.0 SDV6 XS Auto Sumatra BlackDiscovery 4

@PaulJ ... I'm starting to think you only post sh!t to get a reaction. Explains your moronic witterings on the Brexit thread.

WTF should a paid up tenant be without hot water or heating? Emergency plumbers might cost a fortune but that's the gamble on not doing the preventative maintenance that the agent appears to have taken.
 .


Dean
====================================

2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer Sad ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms 
 
Post #219413315th Dec 2020 10:01 pm
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