fat bloke
Member Since: 07 Aug 2006
Location: OXFORD
Posts: 1257
  
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| New Ridgeway dealership coming soon |
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As stated i see they have started a second Landrover/Jaguar Dealership to be completed end of 2016 at Newbury 10 min drive of M4,roof top parking drivethrough reception.So as well as Cumnor moving to milton park Didcot shortly.
Good or Bad they are spending some serious wedge on these brands let's hope customer service is one thing they improve as well?
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 12th Apr 2016 10:21 am |
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VVS210
Member Since: 05 Aug 2015
Location: Hampshire
Posts: 509
 
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Been told by two local dealers they are both moving to new premises in the near future to meet Land Rovers requirements for their franchise. D4 - Stornoway Grey
D2 V8 - Zambesi Silver (rust free JDM import 😎)
FL2 - Sd4 HSE
110 Td5 DCPU - Bonatti Grey - sold
FL2 Td4 - Zambesi Silver - sold
D2 Td5 - Epsom Green - sold
F1 Td4 - Giverney Green - sold
90 300 Tdi - White – sold BIG mistake should have kept it!
F1 Td4 - written off by a taxi!
D1 300 Tdi - written off by a Fiesta...
D1 200 Tdi - sold
90 Turbo Diesel - sold
Ser 2a SWB - sold and glad I 'got rid'
Ser 2 SWB - sold but wish I still had it!
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| 12th Apr 2016 6:20 pm |
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RandomKamikaze
Member Since: 10 Dec 2014
Location: Berkshire
Posts: 448
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Whereabouts in Newbury is it? Disco gone 
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| 14th Apr 2016 9:58 am |
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F355GTS
Member Since: 10 Nov 2008
Location: North Hampshire
Posts: 849
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| Re: New Ridgeway dealership coming soon |
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fat bloke wrote:let's hope customer service is one thing they improve as well?
It's about 5 minutes from where I live but I'd not spend a single penny with that Company, admittedly my experience is with another brand they 'represent' however my experience is they're rotten from the top down Mark
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| 14th Apr 2016 11:12 am |
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blue meanie
D3 Decade
Member Since: 04 Aug 2005
Location: Newbury
Posts: 6861
 
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not an uncommon opinion  and theeeeennn......???
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| 14th Apr 2016 11:15 am |
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fat bloke
Member Since: 07 Aug 2006
Location: OXFORD
Posts: 1257
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Well with the high turn over of staff since takeover and with certain staff hand picked prior brought in and the stories of who have left could just be true?
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| 15th Apr 2016 9:27 pm |
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VVS210
Member Since: 05 Aug 2015
Location: Hampshire
Posts: 509
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Might wake Harwoods up a bit as not far from their cramped site in Basingstoke. D4 - Stornoway Grey
D2 V8 - Zambesi Silver (rust free JDM import 😎)
FL2 - Sd4 HSE
110 Td5 DCPU - Bonatti Grey - sold
FL2 Td4 - Zambesi Silver - sold
D2 Td5 - Epsom Green - sold
F1 Td4 - Giverney Green - sold
90 300 Tdi - White – sold BIG mistake should have kept it!
F1 Td4 - written off by a taxi!
D1 300 Tdi - written off by a Fiesta...
D1 200 Tdi - sold
90 Turbo Diesel - sold
Ser 2a SWB - sold and glad I 'got rid'
Ser 2 SWB - sold but wish I still had it!
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| 16th Apr 2016 6:11 am |
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fat bloke
Member Since: 07 Aug 2006
Location: OXFORD
Posts: 1257
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Was now part of Marshall Group been bought out so very interesting how it develops as customer service has dropped since Hartwells ?
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| 28th May 2016 2:33 pm |
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F355GTS
Member Since: 10 Nov 2008
Location: North Hampshire
Posts: 849
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| Re: New Ridgeway dealership coming soon |
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F355GTS wrote:fat bloke wrote:let's hope customer service is one thing they improve as well?
It's about 5 minutes from where I live but I'd not spend a single penny with that Company, admittedly my experience is with another brand they 'represent' however my experience is they're rotten from the top down
So for anybody thinking of using the new Marshalls in Newbury I'd think again, below is my experience from yesterday
Arrived at 8.30 at Marshalls Newbury to collect a D5 for the day as arranged, other than receptionists there was nobody there, nobody knew about the demo arrangement and eventually the receptionist found somebody who would look into it.
Person and demo never materialised so walked out, clearly they don't want the business.
I'd hoped that what was Ridgeway might have been improved with the takeover but unbelievably it's worse, not surprised they only have 1.5 out of 5 on trustpilot! Mark
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| 6th May 2018 12:12 pm |
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