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Motoreasy - warning!
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swansty
 


Member Since: 21 Sep 2008
Location: Northern Ireland
Posts: 873

Northern Ireland 2010 Discovery 4 3.0 TDV6 XS Auto Zermatt SilverDiscovery 4
Motoreasy - warning!

I took out a motoreasy warranty last year when warranty direct would no longer cover me due to age of vehicle. Was advised on the sales call that their warranty was "different from all others" because they covered wear and tear.

Fast forward to this year and i make a claim for lower front wishbones, upper rear wishbones and 2 seized front calipers. Claim was rejected on the basis that these items are wear and tear! Turns out they only cover sudden failures.

So watch out for anyone taking out an ME policy - what they sell you and what you get are very different!
  
Post #223268427th May 2021 8:33 am
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Moo
D3 Decade 


Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 11639

Ukraine 2005 Discovery 3 TDV6 S Manual Zambezi SilverDiscovery 3

What was in the small print?
 New Volvo XC90 R-Design (known as Basil)

Sold - D4 HSE (Known as Gerty)

No longer the Old Buses original owner Sad
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control 
 
Post #223268727th May 2021 8:38 am
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JordsDisco
 


Member Since: 22 May 2020
Location: Newcastle
Posts: 716

United Kingdom 2008 Discovery 3 3.0 SDV6 GS Manual Santorini BlackDiscovery 3

  
Post #223270627th May 2021 9:36 am
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swansty
 


Member Since: 21 Sep 2008
Location: Northern Ireland
Posts: 873

Northern Ireland 2010 Discovery 4 3.0 TDV6 XS Auto Zermatt SilverDiscovery 4

Yep. So if its wear and tear, they decide if they want to pay or not......im still fighting them but getting nowhere.
  
Post #223271327th May 2021 10:39 am
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James W
 


Member Since: 27 Mar 2008
Location: Wirral, UK
Posts: 2908

United Kingdom 

They're all as bad. Warranty Direct refused to pay me out on a front air valve block that suddenly started dropping my Discovery overnight. They maintained it was wear and tear and wouldn't budge even with an ombudsman review.

Ironically I was with Motoreasy ever since, who have paid out without quibble on 4 or 5 things (but their admin/claim process is a pain)
 D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - WTF does this button do 
 
Post #223271727th May 2021 11:07 am
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 9642

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

This is part of an email from MotorEasy, received yesterday:-




NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #223271827th May 2021 11:11 am
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swansty
 


Member Since: 21 Sep 2008
Location: Northern Ireland
Posts: 873

Northern Ireland 2010 Discovery 4 3.0 TDV6 XS Auto Zermatt SilverDiscovery 4

James W wrote:
They're all as bad. Warranty Direct refused to pay me out on a front air valve block that suddenly started dropping my Discovery overnight. They maintained it was wear and tear and wouldn't budge even with an ombudsman review.

Ironically I was with Motoreasy ever since, who have paid out without quibble on 4 or 5 things (but their admin/claim process is a pain)


Agree on the process being a pain. It takes ages to sort anything.
  
Post #223273127th May 2021 12:46 pm
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swansty
 


Member Since: 21 Sep 2008
Location: Northern Ireland
Posts: 873

Northern Ireland 2010 Discovery 4 3.0 TDV6 XS Auto Zermatt SilverDiscovery 4

NJSS wrote:
This is part of an email from MotorEasy, received yesterday:-




NJSS


Take it with a pinch of salt is my advice
  
Post #223273227th May 2021 12:47 pm
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Moo
D3 Decade 


Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 11639

Ukraine 2005 Discovery 3 TDV6 S Manual Zambezi SilverDiscovery 3

I think their get out is breakdown through wear and tear.
 New Volvo XC90 R-Design (known as Basil)

Sold - D4 HSE (Known as Gerty)

No longer the Old Buses original owner Sad
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control 
 
Post #223273827th May 2021 1:44 pm
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James W
 


Member Since: 27 Mar 2008
Location: Wirral, UK
Posts: 2908

United Kingdom 

swansty wrote:
James W wrote:
They're all as bad. Warranty Direct refused to pay me out on a front air valve block that suddenly started dropping my Discovery overnight. They maintained it was wear and tear and wouldn't budge even with an ombudsman review.

Ironically I was with Motoreasy ever since, who have paid out without quibble on 4 or 5 things (but their admin/claim process is a pain)


Agree on the process being a pain. It takes ages to sort anything.


Definitely - They seem to underwrite the cover, but all the claim process is done via this "MotorAngel" sister company. Having had both warranties, in my experience the MotorEasy was 3/4 to 2/3rds of the price of WD, but you have to be prepared to do all the leg work, pay yourself and claim back, and then do a lot of invoice supplying etc. Their website is good though, where you can submit documents and do web chat etc. You pays your money, you takes your choice Thumbs Up
 D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - WTF does this button do 
 
Post #223274327th May 2021 1:53 pm
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