| Home · FAQ · New Posts · My Posts · PMs · Search · Members · Members Map · Groups · Profile · Donate ·
Log In
|
- You are currently viewing DISCO3.CO.UK as a guest - Register to take part or Log In
jwph
Member Since: 06 Oct 2006
Location: new zealand
Posts: 11
 
|
| Major Engine Failure/Warranty Dispute/Help |
|
I have v. recently taken o'ship of a 12mth old TDV6 SE. Bought prvtly off the prev owner who had purch new. After agreeing to buy I learned it was at the D'ship having whole fuel system replaced due to a contaminated fuel issue. Alarmed I sought an assurance abt the engine condition. The d'ship advised that the vehicle would be fine and that all work was being completed in accordance with LR reqmnts to maintain the new vehicle warranty. I asked for this to be confirmed in writing which it was. Within 12hrs of delivery post repair of fuel system (incl injectn rack) the turbo failed. They replaced it. Within 5 days of 2nd rtn it developed an oil leak. D'ship and LR reps have visually inspected only and are stating their position prior to removing the head is that oil leak must be due to the contamination issue and they will not accept responsibility under the warranty. They say their turbos don't fail and their engines don't leak so their logic is it must be the previously repaired fuel issue causing the problem. I find this hard to accept and understand particulalry when I have purchased the vehcile on the understanding that all was fine after their repair and replacement of the fuel system.
I think there is a big fight pending. Do their engines really not fail? Has anyone had any experience of turbo failure or engine oil leaks in the UK (slightly bigger sample group than NZ!!) Info anyone? I also would have thought that filters etc protect the engine from contanmination - particulalry after full repair? I am particulalry interested in whether anyone else has had an oil leak or turbo failure but with NO fuel contamination issues. Thanks in advance.
|
 9th Nov 2006 3:40 am |
|
|
DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
|
| Re: Major Engine Failure/Warranty Dispute/Help |
|
jwph wrote:I think there is a big fight pending.
With who? LR or the guy that sold it to you under false pretences...if he did not disclose the issues prior to you agreeing to purchase. You don't seem to have information on how the contamination occured...e.g was it mis-fueled? The very nature of 'contamination' means that something was introduced that should not have been ....this is not necessarily the manufacturers fault.
Of course engines can fail but it is very rarely reported...I only know of one on this site, turbos are slightly more frequent. If they originally accepted that the contamination repair was to be done under warranty then why are they changing their tune now. Get it in writing. Do you have another dealership who could advise you? 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
|
| 9th Nov 2006 9:35 am |
|
|
DickyH
Member Since: 07 Aug 2006
Location: West Yorkshire
Posts: 81
|
The most important issue to my mind is where is the oil actually leaking from? Is it from something that was disturbed during the fuel system rebuild or from another location not connected to the fuel system? It's unlikely to be related to the fuel system rebuild although possible I guess. As Dickgrif says, I would want to know why the fuel system was rebuilt and what was replaced.
It may be something to do with the replacement turbo or another possibility is the head gasket. I have now heard of 3 head gaskets that have gone - one I read about just this morning on the 'extended warranty' thread. In that case Landrover apparently replaced the whole engine which makes me think it must have been a very serious problem caused by the head gasket.
I think you need to know where the leak is from first, then you can decide how to rectify it and who will pay, and then the arguments can begin if necessary. Dickgriff's advice is sensiblt to get another opinion from a different dealership or perhaps even from a specialist or someone like the AA.
Hope you get it sorted.
|
| 9th Nov 2006 9:54 am |
|
|
DickyH
Member Since: 07 Aug 2006
Location: West Yorkshire
Posts: 81
|
Oh, you're in New Zealand. Maybe not the AA then! 
|
| 9th Nov 2006 9:57 am |
|
|
k1w1
Member Since: 02 Jan 2006
Location: High Wycombe
Posts: 90
  
|
What I'm confused about is that you say that they put in writing that the original contamination issue is fixed according to LR stds so the original warranty will be honoured. Now they're blaming the original contamination issue and won't honour the warranty???
This is conflicting info.
|
| 9th Nov 2006 5:51 pm |
|
|
jwph
Member Since: 06 Oct 2006
Location: new zealand
Posts: 11
|
Thank you all for your comments. I am 12hrs behind so apologies for delay in reply.
I became aware of the contamination issue after I had entered into a contract to buy the vehicle. When I learned of the contamination issue I researched the matter (see previous posts) and sought assurances from the dealership about the ongoing condition of the engine. The dealerhsip assured me that the vehciel would be fine and that as per LR requiremnets the whole fuel system was being replaced in order to maintain the original new vehicle warranty. I asked for this to be confirmed in writing which it was and the letter states "The vehicle has been repaired in accordance with manufacturers specifications. The vehicle warranty continues for the full period as from original owners date of purchase. Landrover New Zealand has been informed of repairs and is satisfied for the current vehicle warranty cover to continue". This is pretty balck and white and there is no qualifciation on this statement about ongoing problems related to fuel contamination or repair of the same. On the basis of this advice I decided to proceed with the purchase. As far as I was concerned the vehicle had been repaired (they state this) and we start again in terms of adeqaucy of the mechanical parts. If this was not the case they should not have advised me the full warranty was maintained. They are currently trying to walk away saying the current fault relates back to the contamination issue. If it does, then it means it was not properly repaired. Presumably the dealership was paid a considerable sum of money to repair and replace the entire fuel system.
LR made the call that it was not a warranty issue without removal of the head or detailed inspection of the engine. They made their decision on the basis of a sequence of events eg. fuel contamination, turbo failure, then oil leak. (they missed out the part where they repaired the contamination issue). They were very quick to say "not our problem". I live 300km from the dealership and LR left me to find my own way home at 6pm in the evening. On a service level alone I think that stinks.
The original contamination repair work was not paid for under warranty. It was paid for by the previous owners insurance. There is no certainty abt the origins of the contamination, I have seen the dealers sample (held in a wine glass) and it is very cloudy almost milky. The dealer now says the conatmination was really bad - but again I go back to the fact that they repaired it and represented it to be fully repaired. If they had the doubts which they are having now they should have told someone. Legal advice has already determined that based on the correspondence record alone the liability issues are without doubt.
I am interested in learning of engine failure reports from others which can be used to refute the often stated defence that "these engines just don't fail".
|
| 9th Nov 2006 9:17 pm |
|
|
Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26702
|
I think your case on the evidence you present is rock solid. I can't see what the problem is? Just take them to court asap.
|
| 9th Nov 2006 9:37 pm |
|
|
DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
|
Is it an LR dealership? 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
|
| 9th Nov 2006 9:42 pm |
|
|
lr1
Member Since: 09 Nov 2005
Location: Crash and Burn
Posts: 156
|
If it is the case that all service and repair work has been carried out by a LR dealer or approved LR service garage, then the warranty is intact. It does not matter that some of the previous work was paid out by an insurance company for for example a mis-fuel incident.
The main dealer is responsible for the standard of work/repairs and maintaining the warranty when the vehicle is in their care during repairs.
Point this out in writing and state that if agreement to repair replace any current problems is refused then you will take the case to court.
Even thought you are in New Zealand I would e-mail landrover UK as the vehicle is manufactured by them, asking them to respond and assist in resolving the issue before you have to take the case to court.
|
| 9th Nov 2006 10:14 pm |
|
|
Tony
Member Since: 20 Apr 2006
Location: Adelaide Hills
Posts: 183
|
Even with all the accumulated wisdom on this site, we can only offer you sympathy. You need legal advice - get yourself a solicitor.
Good luck,
Tony. Ex Defender 110 200Tdi owner.
|
| 9th Nov 2006 10:31 pm |
|
|
TDMP
Member Since: 16 Jul 2006
Location: South Gippsland
Posts: 511
|
As a legal professional who deals with these types of matters each day, I agree with Tony - you need a lawyer.
I think that once you finish  at the dealers, it would be worth the small cost (probaby not recoverable) to see a lawyer who will be able to review the particular circumstances of your matter; and perhaps a solicitor's letter to the dealer will (hopefuly) resolve the problem once and for all.
Best of luck. Is God willing to prevent evil, but not able? Then he is not omnipotent.
Is he able, but not willing? Then he is malevolent.
Is he both able and willing? Then whence cometh evil?
Is he neither able nor willing? Then why call him God?
(Epicurus BC 341-270)
|
| 11th Nov 2006 1:56 am |
|
|
jwph
Member Since: 06 Oct 2006
Location: new zealand
Posts: 11
|
Thank you all for your replies.
I am pleased I can report a happy ending. After a heated letter to LR and dealer, LR have confirmed today that they will replace the engine under warranty.
I spoke to the mechanic who inspected the engine upon removal of teh head and he advised that two of the pistons were clean when he took the head off which indicated that oil was getting up passed the rings. I wonder if this is related to the head gasket failure reported by some others in the UK.
My only gripe now is that I am without a vehicle for 4-5 weeks whilst a new engine is sourced.
|
| 13th Nov 2006 6:37 am |
|
|
AndrewS
Tarquin of the Desert
Member Since: 06 May 2005
Location: Y...... because I can
Posts: 10438
|
jwph wrote:Thank you all for your replies.
My only gripe now is that I am without a vehicle for 4-5 weeks whilst a new engine is sourced.
You should be provided with a replacement vehicle whilst yours is in having repairs.
|
| 13th Nov 2006 9:09 am |
|
|
|
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
|
|
DISCO3.CO.UK Copyright © 2004-2024 Futuranet Ltd & Martin Lewis
|
|
DISCO3.CO.UK is independent and not affiliated to Land Rover.
