I finally managed to unfit them from my car (due to lack of time and energy) and am sending them back to Ultraleds Ltd.
So far, still no answer to my last mail.
I'm curious if I ever will hear from them again.
I'm not that pleased with their service ATM anymore ...
In case of any progress, (good or bad - hope good though) I'll let you know
to all new readers: beware, this is an experience of one sole customer it seems, so not representative (now, who's being the nice guy ? ) 8)D4
Disco4.com sticker
D3 11y, 425k km - sold, miss it though (MAR, DNK, NOR, SWE, SCO, WAL, MUD ...)
18th Sep 2007 8:26 pm
WillMyth
Member Since: 11 Jul 2007
Location: Tuam
Posts: 400
Thought I'd post here as well:
no answer from ultraleds.co.uk ...
I'm sure my broke LED's should have arrived by now ...
Oh well, guess I'm ranked as one of those "annoying" customers, just because I tried to get things back to normal through warranty ...
And after all, I paid for something which didn't last for even 6 months ...
Anyone a hint on what to do next ?
D4
Disco4.com sticker
D3 11y, 425k km - sold, miss it though (MAR, DNK, NOR, SWE, SCO, WAL, MUD ...)
13th Oct 2007 9:02 pm
GDL
Member Since: 06 Sep 2006
Location: Highlands
Posts: 219
hi i have just noticed my front sidelight flickering but havn't got round to checking connections yet but as they have been in for a few months with no problems i think its faulty ,will keep you informed
13th Oct 2007 9:49 pm
jeff
Member Since: 18 Jun 2005
Location: Cornwall
Posts: 393
I ordered rear brake/side towers and mini towers for the front sides on 5th October and hadn't heard anything so 10 days later I sent a very polite email to them enquiring if in their experience the postal strike was causing the delay and promptly got this back
"Jeff my entire day is wasted answering the same question"
I did point out that perhaps an email to all their waiting customers may save their time!
However bulbs arrived on the 17th and in they went, generally very happy, the towers certainly make good use of the reflectors and the side lights look good bright white rather than yellow, one of the mini towers only has 2 of the 5 leds working though so I've asked if they will send a new one before I return the old as its a hassle having to remove the headlight unit twice, we'll see D3 TDV6SE
Defender 110 V8 lpg
I emailed them about returning my failed 501 sidelights and was told I have to provide the invoice number. Errr, but you issued the invoice number, so with postcode and item surely you can find it? No, you have to provide the invoice number.
Now I don't know about you, but receipts for items costing £10 or so tend to end up in the shredder after a month. Ditto keeping relatively unimportant emails. So forget the £100 or so I've spent on various LEDs in the last year and foget the 1 year warranty unless you keep receipts for every can of beans you ever bought I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
20th Oct 2007 10:42 pm
Baben
Member Since: 15 Feb 2006
Location: Kyalami
Posts: 2059
How did this all end up? Did you guys ever get satisfaction from Ultraleds?
The reason I ask is that the U5015HPW's I installed in my marker lights in July last year have started to fail element by element, and one of the numberplate lights has died completely.
I have just fired off an email, and hope I get a response
7th Jan 2008 1:03 pm
jeff
Member Since: 18 Jun 2005
Location: Cornwall
Posts: 393
Hi Baben,
true to form my sidelights have both now failed, spoke to Ultraleds and asked if I could swop for these
http://www.ultraleds.co.uk/501194t10-mini-...-1545.html
was basically told yes but those don't come into stock until about the 21st of Jan.D3 TDV6SE
Defender 110 V8 lpg
The potential down side with those Rob is that they only send light forward, not sideways into the reflector. (120 degree beam will barely touch the reflector)
With a normal incandescent lamp the light is sent forwards, sideways and backwards. The closest to this behaviour is the u5019w, giving a better spread of light. I haven't tried the U501WHP3W so it's brightness may well counteract the lack of reflector use, but my guess is it will still appear as a single bright point of light rather than the full sidelight reflector lighting up. Worth a punt though as it looks bright !I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
13th Jan 2008 11:57 am
robsmith
Member Since: 02 Sep 2007
Location: Staffordshire
Posts: 2392
Hadn't looked at the beam angle
But as you say bright Rob Smith
Silver rools OK
13th Jan 2008 3:49 pm
Baben
Member Since: 15 Feb 2006
Location: Kyalami
Posts: 2059
mmmm - didn't get a response yet. Will try email again
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bright !
