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JamesWyatt
Member Since: 18 Feb 2007
Location: Dallas, TX
Posts: 92
  
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Next day after a Land Rover new owner off road event, I noticed the vehicle's front right corner seemed low. Put a measuring stick on it and the right side was almost half an inch low. It stayed this way for over a week before getting in for service. Problem is, the suspension difference is a just a hair inside spec. Presumably this is why it's not throwing a fault code. Because of this the service advisor says things like, "don't know what else to tell you, but there's nothing we can do about it". I honestly wouldn't care if it weren't so noticeable. To me the vehicle looks lopsided, and I can tell when driving it's not sitting level. It's enough of a bother that I would likely trade it off if not fixed.
I took the issue up with the service manager. I asked why they at least couldn't try a software update or reset. Seems they can't get reimbursed from Land Rover unless there's a fault code. WTF. Guess the they can't get the white gloves dirty without approval from the mother ship. I *nicely* explained that the vehicle is out of my spec, and they should find a way to fix it as a customer service issue. I told him a $40K+ vehicle shouldn't lean like that. The whole purpose of an air suspension is to keep the vehicle level. The manager said he's going to get with the tech again. We'll see what happens. Any advice appreciated.
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 20th Nov 2007 1:47 am |
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disco4x4au
Member Since: 19 Jan 2006
Location: Perth
Posts: 409
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Not sure if it's relevant, but when I felt my car was not raising the front far enough when switching to off-road, my dealer checked the parameters and said it was marginal, but they tweaked the suspension module settings anyway. Problem seemed to disappear.
Cheers,
Gordon ex - 2006 D3 TDV6 SE, silver, with lots of stuff - R.I.P.
ex - 2009 D3 TDV6 SE, silver, had lots of stuff too!
Now - 2010 RRS 3.0 TDV6, rimini red, 18" rims + Cooper LTZ, rear eLocker, Spider tuning box, GOE protection plates and rock sliders, GOE 3way shortened rods.
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| 20th Nov 2007 3:36 am |
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caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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James
Again it depends on your dealer, yours is not beingvery flexible.
Maybe someone knows how to cause a suspension fault code? So they can be re-embursed by LR.
Just a thought.  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 20th Nov 2007 4:33 am |
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JamesWyatt
Member Since: 18 Feb 2007
Location: Dallas, TX
Posts: 92
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Thanks for the replies. The service manager evidently has the power to call Land Rover and make a special request for reimbursement. Of course it's aggravating that this was not offered until I had to take an uncivil tone. 
They reported clearing/resetting the computer and adjusting the ride height sensor settings "to match my off road tires". They just had to get in the last jab that it was my fault somehow.  Seems to be level now. Glad to have my Rover back after a week with a smelly rental GMC Envoy. 8)
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| 21st Nov 2007 2:43 am |
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sideview
Member Since: 02 Dec 2006
Location: in the valley
Posts: 1663
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Glad you got good results James  Did you tell them that 'off-road' tires are only fitting for an 'off-road' vehicle?
I've had great service with my dealer, they've never given me hassles & commented it's nice to see an LR3 getting used. Kudos to Dimmitt LR of Clearwater. Hope the Virginia dealer is as cool. I'm not so good at giving advice...may I offer you a sarcastic comment instead?
Haiti Earthquake Relief: Donate Your Frequent Flier Miles
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| 21st Nov 2007 3:31 am |
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JamesWyatt
Member Since: 18 Feb 2007
Location: Dallas, TX
Posts: 92
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Yeah, I thought about pointing out their oblique jab about the tires, but it seemed a graceful way to let them save face.
I am quite relieved that I had not broken an airbag at the off road event. I hit a few dips pretty hard... They made the mistake of holding a timed trial.  I was last in line for the trail, and I caught up the person in front of me and had to slow down for a quarter of the trail. I got to run it again because of this, and I turned in a 1:18 time where I think the second best was close to 1:40. I was told I knocked over a small tree. They made the spotters get off the trail on my second run. I don't think I'll do that again just to win a Matchbox Defender 110! Now, where did I leave my buffer???
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| 21st Nov 2007 5:34 am |
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