Johnny Oxford
Member Since: 14 Dec 2014
Location: Chinnor
Posts: 515
  
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| Land Rover will not update audio |
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An unusual post this.
Had my 2014 D4 2 months on approved used scheme, cost £26K.
Purchased from a dealer not local to me, but with 1 year warranty and at my own cost 1 extra year extended warranty.
D4 was in local dealer today to fix a couple of minor routine warranty items, and also to re-look at an annoying audio problem which has been prevalent since day 1 of ownership with the audio system, sound and connection intermittently cuts out, regardless of audio source.
On picking up the car today, I was told and I will quote as best I can remember:
"We have been instructed by Land Rover not to carry out any audio updates until further notice on any Land Rovers as some of the updates have been making problems worse rather than better"
So it's been suggested to me to rebook another appointment. Presumably with a new £180 diagnostic charge.
Is this for real? Apparently all dealers have been instructed the same?
ast time, but I absolutely get the impression that they do not want warranty customers.
They have had my car twice for this now and so far I have done more diagnosis with my iiD than they have, I have provided them with all the fault codes, and I am certain that they have no interest in helping me. 2014 D4 HSE Facelift Corris Grey
Previous :
Discovery Sport SE (awful)
56 plate D3 HSE TDV6 Zermatt Silver
Defender 90 200tdi
Last edited by Johnny Oxford on 21st Dec 2019 7:16 am. Edited 2 times in total
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 21st Dec 2019 2:13 am |
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twr7cx
Member Since: 03 Mar 2019
Location: Tasmania
Posts: 148
 
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I'd suggest at the point that they say that to you, you should request it in wiring for your records and request that any further diagnostic fees are waived due to them having already diagnosed the problem but not rectified it. I don't understand why they'd charge you a diagnostic fee for a warranty repair either. Mine - modified MY03 LT L318 Discovery 2a HSE Td5 15P
Hers - MY12 L319 Discovery 4 Lion 2.7L TDV6
Dads - MY98 LJ Discovery ES 3.9L V8
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| 21st Dec 2019 3:54 am |
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Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
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It wouldn’t be the first time that LR had stopped software updates because of problems reported at update. It’s usually temporary though. My 2017 Fatty had a similar thing happen when it was about a year old where all of the cars with rear seat entertainment were excluded from updates for several months because the updates were causing unexpected problems.
Are infotainment software updates still be developed for D4’s by LR? 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
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| 21st Dec 2019 6:12 am |
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M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8073
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It doesn’t sound like a software problem to me more like hardware or loose connection, I have the same model year and do not have any problems except for DAB reception which is poor in my area. It can when others can't,
It will when others won't,
It goes where others don't.
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| 21st Dec 2019 8:55 am |
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Discofixer
Member Since: 23 Jul 2016
Location: South
Posts: 35
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Hi all audio updates using sdd are currently suspended later vehicles using the pathfinder system are ok. They are not spinning a line in this instance
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| 21st Dec 2019 9:53 am |
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XDAndy
Member Since: 16 Jan 2018
Location: Gibraltar
Posts: 597
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But why? 2011 D4 XS : LHD
2005 D3 HSE : reluctant sale, but moved abroad. Great car.
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| 21st Dec 2019 9:54 am |
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Discofixer
Member Since: 23 Jul 2016
Location: South
Posts: 35
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They don't tell us the actual reasons just send out an instruction not to do something.
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| 21st Dec 2019 9:56 am |
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SteveNorman
Member Since: 14 Oct 2005
Location: Somerset
Posts: 1144
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Why?... Likely that they have discovered something that was undesirable in the latest software update & are suspending using it until a rewritten one is ready.
That's better than just blindly allowing a known glitch to be written to the vehicle.
regards
Steve
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| 21st Dec 2019 10:05 am |
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RDR
Member Since: 24 Mar 2013
Location: Derbyshire
Posts: 2260
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Its probably a glitch in the current software update, makes sense - any software release program in any kind of industry would halt deployment or initiate a code freeze until its resolved. especially if its being deployed on customer equipment as it risks making things worse or bricking it. MY06 S - Gone but not forgotten
MY12 HSE - Gone
MY16 HSE Luxury - Sold
MY20 D5 HSE - Sold
Current RR L460 PHEV
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| 21st Dec 2019 10:11 am |
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