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dangerdave
Member Since: 23 Nov 2010
Location: <>
Posts: 4495
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Admin note: post content removed at user request
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 10th Mar 2011 8:29 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
  
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WD will call you, halving the online quote, and covering much more than LR... I promise  Seems to be their sales technique... 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 10th Mar 2011 8:41 pm |
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C6REW
Member Since: 10 Mar 2007
Location: Devizes, Wiltshire
Posts: 576
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packingstrips wrote:No conjecture at all.
The garage must of wanted to replace the bushes otherwise they would have not have phoned the warranty company. Im guessing it was your decision not to replace the bushes after this point?
In your post you say that " as you would expect they failed the mot " which to me sounds like you were expecting them to fail, so , hence the reason why i say if you were expecting them to fail you were knowingly driving it on the road.
Youve written it yourself in the previous posts....conjecture doesnt come in to it.
In this instance i can totally understand why the bushes were not covered when they failed the mot. With your best interests the garage tried to get them replaced before the mot but werent allowed due to them deeming it to be wear and tear. The garage have done nothing wrong in my books.
Hmm, some interesting comments from you. You seem determined to believe that the garage and warranty company are in the right and I am in the wrong. I wonder who or what you are based on this.
Let me make this very clear to you one more time. In bold if it helps to sink in
Nothing was worn to the point of being broken or needing to be replaced at service time. The garage phoned the warranty company at my suggestion to see if they could get the warranty company to pay the replacement bill. The warranty company said no because the suspension parts had not failed. The garage CONFIRMED (thought I better put that in capitals as you seem to be having problems reading it) that the parts did NOT (same again) need replacing. They were only advising.
So hopefully you understand now. But if you are not totally happy and I would not want to disappoint you, I am happy to give you the phone number of TH White and the warranty company so you can go and check.
Do let me know and I will sort it out for you!!!!
Best regards
Chris
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| 10th Mar 2011 10:47 pm |
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C6REW
Member Since: 10 Mar 2007
Location: Devizes, Wiltshire
Posts: 576
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Hi everyone else,
Many thanks for your concerns. However, I am not that worried about service or repair costs as these are directly written down in full against my business.
The only reason for having a warranty is to attempt to alleviate the concern. As the Land Rover extended warranty appears to be pointless I would rather keep the money and offset any repair costs as and when they arrive.
Best regards
Chris
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| 10th Mar 2011 10:50 pm |
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packingstrips
Member Since: 24 Mar 2010
Location: uk
Posts: 435
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Hmm, some interesting comments from you. You seem determined to believe that the garage and warranty company are in the right and I am in the wrong. I wonder who or what you are based on this.
I have no need to phone your garage, thanks for the offer. You started a thread that stated what a rip off a warranty was, im pointing out to you that imo i dont see the issue.
You have stated above that YOU asked the garage to phone the warranty company, so how can that be the garages fault when the warranty company a few months later turn round and say because they phoned up it was already an existing problem and not covered. On your own admission they were acting upon your instructions to phone the warranty company. The garage rightlyfully informed you of an issue with your vehicle. Im assuming you would of prefered not to have known?
Im defending no-one or intended to prove you wrong or right, but seeing as this is a forum to discuss these such issues youve got to expect a little criticism if someone doesnt agree.
Good evening to you.
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| 10th Mar 2011 11:28 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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packingstrips wrote:
Good evening to you.
You forgot to toss your cape over your shoulder, grab your cane from your manservant and step gracefully into a Hansom cab after briefly correcting the angle of the handkerchief in your top pocket. Other than that, top marks.  I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 10th Mar 2011 11:52 pm |
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C6REW
Member Since: 10 Mar 2007
Location: Devizes, Wiltshire
Posts: 576
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Packingstrips,
I seem to be having to point things out so you can understand. You are of course entitled to your opinion and that I respect, but it seems to me that you are trying to pick holes in everything I say. That tells me you have a motive. What that can be who knows 
So the garage phoned the warranty company at my request, but the person who phoned told them incorrectly the parts were broken or worn to the point of having to be replaced.
The warranty company now understand that this is not the case and the parts, like any once a vehicle has been driven had worn. As mentioned the garage gave me an advisory notice that they had worn, but as also stated not to the point of being a problem.
So hopefully we have that bit nice and clear!
The issue here is that the warranty company claim that bushes are not included if they are part of a suspension part that fails. Along with nuts, bolts, washers, rods, coils, springs in fact anything that is in the suspension part! Why you may ask? Simply because each item is not listed. The generic term suspension does not cover anything once the individual item has been identified.
This is why the warranty is pointless.
Out of interest I have been in contact with a few senior people from my BMW dealership whom I know well and they were totally shocked at this response.
It is of course a cop out by the warranty company, who will try to get out of a claim it seems, in any way they can. I am fairly certain that once you complain enough the matter will be dealt with. For me it is not about the £833 I paid, but about the principal of not being fair to the motorist who has spent good money in paying for a warranty that appears to be a waste of money.
Remember that the person I spoke to agreed that his job was to find the loopholes to stop his company paying out! A poor way to employ a company in what is technically a service industry company.
I am certain Packingstrips that you will find more to complain about in the above words but hey ho that is your prerogative.
Best regards
Chris
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| 11th Mar 2011 7:59 am |
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packingstrips
Member Since: 24 Mar 2010
Location: uk
Posts: 435
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Would you kindly explain what my motives are? Does anyone who doesnt instantly agree with something we say have a motive?
Im saying that imo i dont see the problem. Of course im not the one who has had a run in with a warranty company so i will perhaps never see your concern fully as you see it.
I take your point, however i dont agree with you.....end of. Shall we leave it at that?
Regards.
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| 11th Mar 2011 12:47 pm |
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C6REW
Member Since: 10 Mar 2007
Location: Devizes, Wiltshire
Posts: 576
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packingstrips wrote:Shall we leave it at that?
Agreed,
Best regards
Chris
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| 11th Mar 2011 1:02 pm |
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packingstrips
Member Since: 24 Mar 2010
Location: uk
Posts: 435
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You forgot to toss your cape over your shoulder, grab your cane from your manservant and step gracefully into a Hansom cab after briefly correcting the angle of the handkerchief in your top pocket. Other than that, top marks.
Lemon entry my Dear Watson , when you have eliminated the impossible, whatever remains, however improbable, must be the truth.
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| 11th Mar 2011 7:24 pm |
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bobgolden
Member Since: 15 Oct 2010
Location: South Yorkshire
Posts: 907
 
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I may actually watch Harry Hill tonight to see how this ends.
FIGHT !!!!! 2010 MX-5 2.0 Sport Tech PRHT
2019 Suzuki Vitara AllGrip
Gone BMW X5 xDrive 30d M Sport (F15)
Gone Disco 4 HSE SD V6
Gone 2008 Jaguar XF 2.7TD Premium Luxury
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| 12th Mar 2011 5:18 pm |
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