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JLR Solihul Protest?
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DiscoStu
 


Member Since: 09 Apr 2006
Location: London
Posts: 11412

England 

Probably down to all those snapped cranks they’re getting Laughing

https://www.porscheclubgb.com/forum/tm.aspx?m=1005787

Quote:
Foot note... The car is well serviced (OPC) and kept well supplied with oil and consumables, not thrashed, generally used as family runaround, does not tow etc. Just standard use. I am surprised such a supposedly strong car could fail so easily.


Quote:
I am speaking to Porsche UK who may make a goodwill gesture, but the car has to be repaired at an OPC to get the gesture, and i have to commit to the OPC doing the work before they will agree to tell me the cost of the work or the goodwill gesture.


Quote:
As an update to this saga, the car has at last arrived back in the country. Porsche GB have refused to engage in this in any way, the OPC have been similarly vague other than offering a new engine at £24k. PORSCHE GB HAVE SAID THAT AS THEWRE IS NO GB RECALL FROM PORSCHE HQ, THEY WONT HELP AT ALL.



And that’s from failure of a camshaft adjuster bolt. There will be similar stories on every forum regarding every manufacturer!
 Disco 5 HSE Lux
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Post #20156726th Jan 2019 7:48 am
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
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Camshaft adjusters, DPF, transfer case, hp pumps, there’s a few issues there at Porsche, and Porsche GB don’t seem to help at all.
  
Post #20156756th Jan 2019 8:38 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

Did these people have a warranty Stu? I have said that anything manufactured can break so not sure why you’ve spent your evening looking for Porsche problems, you don’t have one. What I can tell you is this far the service has been great the same cannot be said for the last 2 years of LR ownership- nothing wrong with my car just Censored dealers.
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Post #20156766th Jan 2019 8:39 am
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DiscoStu
 


Member Since: 09 Apr 2006
Location: London
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England 

Spent an evening? Just typed Porsche Cayenne crank into google and picked the first thread. As I said, could do the same for any manufacturer. Just pointing out that with over 1/2 million new Disco‘s sold, probably 3 times as many owners with 2nd and 3rd hand sales, there are not a lot of crank failures. It seems a lot when you read the forums, but bad news travels fast and repeatedly. I’m not saying it’s a non-issue, and can cause tremendous hardship - I’ve had a failed crank myself, but it was fixed under warranty. I suspect that the majority of those not under warranty belong to people that have never even bought a car from Land Rover anyway.

And agreed - it’s the dealers that cause majority of hard feelings, that was the same at the last place I worked as well. Vehicle manufacturers could gain a lot of customer loyalty by fixing the bad dealers.
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Post #20156916th Jan 2019 9:59 am
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Moo
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Ukraine 2005 Discovery 3 TDV6 S Manual Zambezi SilverDiscovery 3

Either way its enough of an issue for the Chinese and Korean authorities to act and get LR to sort the issue.
 New Defender L663 110 SE (known as Noddy!)

Sold Volvo XC90 R-Design (known as Basil)

Sold - D4 HSE (Known as Gerty)

No longer the Old Buses original owner Sad
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Post #20157116th Jan 2019 11:06 am
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DiscoStu
 


Member Since: 09 Apr 2006
Location: London
Posts: 11412

England 

If translated correctly. I’m not sure where the fire element comes from.

Also, the petition is for snapped cranks, I suspect that that is the lowest failure mode of all of the crank failures. Most seem to have been for slipped shells from what I’ve read on here.
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Post #20157166th Jan 2019 11:32 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

DiscoStu wrote:
Spent an evening? Just typed Porsche Cayenne crank into google and picked the first thread. As I said, could do the same for any manufacturer. Just pointing out that with over 1/2 million new Disco‘s sold, probably 3 times as many owners with 2nd and 3rd hand sales, there are not a lot of crank failures. It seems a lot when you read the forums, but bad news travels fast and repeatedly. I’m not saying it’s a non-issue, and can cause tremendous hardship - I’ve had a failed crank myself, but it was fixed under warranty. I suspect that the majority of those not under warranty belong to people that have never even bought a car from Land Rover anyway.

And agreed - it’s the dealers that cause majority of hard feelings, that was the same at the last place I worked as well. Vehicle manufacturers could gain a lot of customer loyalty by fixing the bad dealers.


Not sure why you picked on Porsche then? This still doesn’t address the fact that LR’s own extended warranty calls it a design fault and doesn’t cover it leaving you at the mercy of Good Will. When you look at the difficulties many have on here, RRS and even D5 us mere mortals wouldn’t fancy our luck getting a sensible judgement and these are people who have been long term regular brand new buyers - let’s face it J77 has bought more new cars than the rest of the forum put together and still has issues Laughing
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Post #20157466th Jan 2019 1:26 pm
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J77
 


Member Since: 03 Mar 2008
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Scotland 

Laughing

And I’m hopefully taking an X3 out on Saturday on 24 hour test drive.
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Post #20158416th Jan 2019 6:49 pm
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DG
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Member Since: 12 Dec 2005
Location: The Gaff
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Wales 

Pelyma wrote:

Not sure why you picked on Porsche then?


Because you have one and are under the spell Whistle Laughing Wink

I think the point is Paul you could pick on any manufacturer and find similar issues.
  
Post #20158786th Jan 2019 8:01 pm
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DiscoStu
 


Member Since: 09 Apr 2006
Location: London
Posts: 11412

England 

Thumbs Up

I can do the same for J77 when he gets his beemer Thumbs Up Laughing
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Post #20160307th Jan 2019 10:00 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

Maybe we aren't blind to the Censored service LR seems to now specialise in. in the Telegraph today there is an article, The Best of British: our five favourite UK-built cars. Some of the selections might be questionable, but at number 5 the Range Rover.

Quote:
With the proviso that there are still question marks over their reliability, Land Rover makes a slew of good cars these days. The Discovery Sport is practical and good to drive; the Discovery is wafty-smooth and voluminous, while the Range Rover Sport is luxurious and involving. But if you want the best, you’ll need the top of the range; the full-fat Range Rover. 

Today’s Rangie still holds true to the values of the original: opulence and style in a package which can still go almost anywhere you choose to take it. The current model is available with a choice of V6 and V8 diesel engines, as well as a plug-in hybrid for those who are environmentally conscientious – and a pair of supercharged petrol V8s for those who aren’t. Inside, of course, it’s as plutocratic as ever, with acres of leather and open-grain wood and vast amounts of space. If the price doesn’t put you off, you’ll never want for another car. 
Built in: Solihull, West Midlands Price from: £81,900 Our favourite version: SDV6 Vogue SE (£88,500)


I'd buy a LR again tomorrow if I could find somewhere reliable to look after it and it seems I'm not the only one.
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Post #20160467th Jan 2019 12:38 pm
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Gareth
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So this begs the question, Why have the dealerships all gone bad?

Personally my experience is that in the early days of D3, they were smaller more functional outfits, geared to looking after the ‘traditional’ LR customer who drove a Disco, or a Defender, and maybe a Rangie, the service was far more personal, and there was a name behind the face that you dealt with.

Now since the dealerships went much bigger and flashier, that personal touch has gone. It’s all about clinical efficiency, and a glossy cover. That would work if the product was basically reliable and did what it was supposed to do. Now they seem to be fire fighting the customers who are unhappy.

My opinion is that the only way to improve the relationship breakdown is to overhaul the basic product and stop all these problems that seem to be overwhelming their dealers. Maybe LR have been too ambitious.
  
Post #20160487th Jan 2019 1:03 pm
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DG
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The sales trebled from 2008 ....the dealerships did not, neither did the space allocated for servicing.

I'm very lucky to have had a good dealer for the last 16 years, however they are due to move to a new JLR super showroom later this year in Sunbury. I do wonder if the good service will be just as transferable.
  
Post #20160507th Jan 2019 1:19 pm
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

You're probably right Gareth, a victim of their own success, but a bad reputation spreads a lot quicker than a good one. I'm not sure dealerships ever had a good reputation, but so many issues would be knocked on the head if they did have good customer service. I know I keep harking back to Guava, but they were worth travelling to. You never got a load of BS from them, they knew their product and they didn't try to fleece you - then came Hunters.......

The bizarre thing is Hunters parent company, Inchcape, own the dealer I now use and the difference couldn't be greater. The Skoda dealer we use is great too and the Mini one too, although my sister works in the attached BMW dealer so it maybe isn't the same for everyone.

But when you have dealers telling you that your car doesn't display the tyre pressure, the manual is wrong and so is the internet you have to ask questions about their competence.
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Post #20160567th Jan 2019 1:26 pm
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chalky
 


Member Since: 22 Aug 2008
Location: Yorkshire
Posts: 3145

England 2007 Discovery 3 TDV6 XS Manual Tonga GreenDiscovery 3

In essence you’re spot on !

There is also the fact that JLR forced its dealer network to amalgamate with Jaguar.
Car dealers in my opinion are in the most wide boys, cheap suits and pointy shoes, and to be fair in this scenario it’s not a bad thing, it’s often the sales guy that exploits certain criteria in order to seal a specific deal, the problem is that JLR want to micro manage everything !

Also in an attempt to to have a vehicle in most segments or sectors there has been a rush to just get the product out there, there’s more reliability in them now than there’s ever been in my opinion ! But in a hurry to try and compete with the big guns like Merc, BMW and Audi they e sent most of the new stuff out there half cocked and then relied on the dealer network to help it resolve certain issues, Oil Dilution being one ? Software updates another. The problem is the dealer network isn’t now and never has been that dynamic. That and the fact that if they think there’s an opportunity to pull a fast one they will !

Tick the box, record as rectified and move on. Their incoming is too great a number and they’re just holding stuff together with updates and sift ware patches !
 Only dead fish go with the Flow !  
Post #20160577th Jan 2019 1:27 pm
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