Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18560
  
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| Infotainment System Crash |
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- Classification
- Fault electrical/software
- Problem
- Whole infotainment system seizes up (radio mute, screen blank, voice control off)
- Affected vehicles
- All (?)
- Reported
- 12th January 2005 by Ecosse in post 165
- Reported Cases
- 2
- Occurs
- Occasionally
- Submitted to dealer network
- None
- Dealer Response
- None
- Submitted to LR Customer Services
- None
- LR CS Response Reported
- None
- Fix/Solution
- Requires a 20 min break to reset!
- Other Comments
- None
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 3rd Feb 2005 9:05 am |
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Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
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Dealer (under LR technical guidance) advised that it was caused by the car not being correctly taken out of "transit mode" - they re-ran the sequence & I am monitoring this.
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| 21st Feb 2005 1:27 pm |
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mwestcrew
Member Since: 24 May 2005
Location: Warwickshire
Posts: 334
 
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Mine has done this 5 or 6 times and takes a random amount of time to reset. Incidentally next week I am having an infotainment software upgrade to "cure" this and also the C.D player running all the time even when the radio is on. 2011 D4 Landmark, Mini Cooper SD Clubman, Range Rover Vogue SE
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| 24th May 2005 3:57 pm |
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Blue
Member Since: 10 Mar 2005
Location: Zaragoza, Spain
Posts: 95
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Count me in for this one. My order arrived in Spain a month earlier than expected, but I might spend that much time with delays.
The car spent a week in for PDI. When I was about to drive it away: LR logo stuck on the screen, mute stereo, no voice command.... I saw them put it back and take it out of transit mode and still reported errors.
Two days later, supposedly fixed (bad fibre-optic connection to the audio amp. and low battery), but it came right back the next day. They're still looking for the fault while I drive a loaner SE manual (by the way, I'm glad I got the automatic!)
Has anyone had this fixed? TDV6 HSE running version 8 with Premium sound and Nav.
Ecosse, it's been several months since your post, have you had any luck?
Blue
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| 26th May 2005 10:08 pm |
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Blue
Member Since: 10 Mar 2005
Location: Zaragoza, Spain
Posts: 95
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An update and possible fix for this issue:
The sound unit under the passenger seat was replaced and the problem hasn't returned for three days now. I think they've got it.
Blue.
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| 3rd Jun 2005 11:20 pm |
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rigsby
Member Since: 23 Sep 2005
Location: Leeds
Posts: 16
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Mine crashed too....
First time was after a prolonged period with heater on... display said "SYSTEM OVERHEATING - SHUTTING DOWN".
After half an hour or so would come back on but only for short periods. Dealer said needed country setting to be re-programmed which they did. Has been fine since until August in South of France ... - System locked up with last tuned in radio station on display but could not alter / volume knob etc had no effect.
Just been given some more waffle from the dealer as to what might be wrong..
Any ideas ?
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| 23rd Sep 2005 8:27 pm |
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Blue
Member Since: 10 Mar 2005
Location: Zaragoza, Spain
Posts: 95
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In my case it was communication problem with the amplifier that was freezing the system, so replacing the unit solved it. You might have something similar but intermittent. If that's the case, the connections could be checked, or the unit replaced. Blue
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| 23rd Sep 2005 9:02 pm |
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GLY 2N
Member Since: 07 Jan 2006
Location: North Wales
Posts: 40
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If you press 2 buttons at the same time or too quick it freeze's, have to turn the ignition off anf back on again for it to workagain.
so if your driving, have to pull over and re-start!
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| 10th Jan 2006 12:46 pm |
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steveho
Member Since: 07 Jan 2006
Location: lincoln
Posts: 74
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most infotainment issue can be rectified by battery hard reset and reconfiguring the necessry modules.
when a module is replaced it would need to configured -so it could have been the hardware or more likely in my opinion a corrupted configuration
the overheat comment-check your facial vents -came across an issue where heat was being directed onto the head unit resulting in an overheat situation
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| 21st Jan 2006 9:07 pm |
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rigsby
Member Since: 23 Sep 2005
Location: Leeds
Posts: 16
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A further development on this one....
Had radio on , stopped car, turned ignition off, keys out, doors locked.......Radio still playing!!!!!
Radio now been playing for 5 hours (no display in screen other than Landrover Version etc) fortunately volume not too loud (its now 12.30 am!!
I assume only way to stop it would be to disconnect battery but I cant be bothered !!!
Looks like a trip to dealers in morning!
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| 27th Apr 2006 11:25 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Sounds familiar !! Have you seen the film 'Christine'  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 27th Apr 2006 11:27 pm |
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Glymmer_Man
Member Since: 08 Mar 2006
Location: Sunny Downtown Sydney. I wish it were raining.
Posts: 319
 
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Quote:First time was after a prolonged period with heater on... display said "SYSTEM OVERHEATING - SHUTTING DOWN"
I am pretty sure I know how to fix this issue, whether you would want to do it or not might be another story.
If you enter the settings menu by switching the radio off, then on, and holding down the select knob on the right hand side. Then enter the Secondary menu by holding this knob in again.
Scroll through the pages, and there will be a page with TEMP, VOLT, TIMER etc.
You can change these by pressing the number keys. I would imagine that if you increase the 'TEMP' setting, it will operate until the system reaches a higher cut out temperature.
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| 27th Apr 2006 11:59 pm |
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rigsby
Member Since: 23 Sep 2005
Location: Leeds
Posts: 16
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I'll give it a try in morning.
If it all turns nasty I'll still take it to the dealers and say I never did it!
Rgds
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| 28th Apr 2006 12:02 am |
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Glymmer_Man
Member Since: 08 Mar 2006
Location: Sunny Downtown Sydney. I wish it were raining.
Posts: 319
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Glymmer_Man wrote:....I would imagine that if you increase the 'TEMP' setting....
I tried this out with the VOLT setting, adjusting it to 135. About five minutes after turning off the car, but with the Radio on, Nav screen displayed 'Low Power Shutting Down'
I couldn't restart the Radio until I had driven the car for about five minutes.
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| 28th Apr 2006 12:16 am |
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Bonzo
Member Since: 23 Feb 2007
Location: Argyll
Posts: 24
 
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I havent had problems with the whole system crashing, but Ive recently developed a problem with the steering wheel controls on my TDV6 S. The most annoying thing is that it is intermittent, sometimes (but not always) solved by swithing the radio off, or switching off the ignition. The Mode, volume and up/down buttons sometime do not respond at all, or sometimes carry out each others function. The cruise control buttons on the other side are unaffected. Does anyone else have experience of this, or ideally some sort of fix. I live a long way from my dealer and dont want to take a whole day out to try to get it fixed before the next service, but its a pain.
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| 14th Mar 2007 1:13 pm |
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