Member Since: 30 Apr 2009
Location: Worthing
Posts: 384
Am I :censored: 'd?
I took out a policy with Jubilee via Adrian Flux back in December. Got a temporary certificate from Jubilee and a "thank you for all your paperwork and taking out a policy with us" note from Adrian Flux. Thought nothing much about it after, as I assumed the permanent stuff is in my ever-growing pile of stuff to sort out.
Just tried to renew my tax disc online, but was told the car is not in the Motor Insurance Database. That was strange.
Went through my pile, and lo and behold, I can't find a permanent insurance certificate. But nor can I find any communication saying "Sorry, sir, we will not insure you" nor has my money for the insurance been refunded to my debit card at any point since.
What's the deal?
Am I insured or am I not?
Is it possible I am and someone just didn't put my details into the database?
Or is it more likely that they took my money and I did not get insured after all?55-Reg Java Black SE, Unlocked SatNav (via Wiggs and Bodsy), Nudge Bar/Driving Lamps/RAI, Front & Rear Lamp Guards, RLD Sump Plate, RLD spare wheel protector
"Every movie-going moron knows that only a mining company could be evil enough to attack Smurfs living in a rainforest." - Doug Casey
15th May 2010 7:52 pm
MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
With most insurance polices that are just a renewel, its the notice that drops through the door telling you of the new policy and if there are no changes in circumstances you need not comunicate.
BUT
If its a NEW policy, you need to acknowledge the policy, and/or post the confimation back to them before they accept you.
Have you checked the bank statements, have they taken funds?
15th May 2010 8:17 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
If not on MIB and no certificate best to assume you are not insured and either hit the phone with your credit card now (through someone else) or Monday hassle Flux, but keep car off the road.
15th May 2010 8:30 pm
The Transformer
Member Since: 22 Jan 2010
Location: Leicestershire
Posts: 1791
If they have taken funds then they are at fault.
We had an issue where Direct Line made a mistake (although we should have spotted it ) but in theory were not covered.
Was assured by D line that because it was obvious it was their mistake they would have taken full responsibility.
15th May 2010 8:38 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
ISTR had a similar problem with LR Ins, took weeks to get SWMBO's car on MIB when insured. They eventually sorted it out after seveal calls. Carried cert in car til saw it on MIB website.
15th May 2010 8:40 pm
JamesG01
Member Since: 30 Apr 2009
Location: Worthing
Posts: 384
New policy and they definitely took (and never returned) funds, and also sent me an e-mail saying:
Quote:
We thank you for returning your forms and can confirm that we are in receipt of all that we require.
If you need a new certificate at any stage during your policy these can be requested at www.adrianflux.co.uk in our 'Existing Client's section.
However, there was no policy number written in the pdf file.
I am assuming I am not insured so will avoid driving tomorrow and Monday morning. It would just be my luck to have an accident then.
But really I'm hoping this is just a SNAFU. It's really disconcerting, to say the least. To think I could have been driving without insurance since December .55-Reg Java Black SE, Unlocked SatNav (via Wiggs and Bodsy), Nudge Bar/Driving Lamps/RAI, Front & Rear Lamp Guards, RLD Sump Plate, RLD spare wheel protector
"Every movie-going moron knows that only a mining company could be evil enough to attack Smurfs living in a rainforest." - Doug Casey
15th May 2010 8:45 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
Sounds like you are covered but they don't send out certificated as a matter of course (weird!). But lack of car on MIB means you'd get pulled and if you can't prove insurance they'd seize the car. They say public transport is good for you!
15th May 2010 8:52 pm
JamesG01
Member Since: 30 Apr 2009
Location: Worthing
Posts: 384
Thanks for the advice, all.
Much appreciated. 55-Reg Java Black SE, Unlocked SatNav (via Wiggs and Bodsy), Nudge Bar/Driving Lamps/RAI, Front & Rear Lamp Guards, RLD Sump Plate, RLD spare wheel protector
"Every movie-going moron knows that only a mining company could be evil enough to attack Smurfs living in a rainforest." - Doug Casey
16th May 2010 8:30 am
JamesG01
Member Since: 30 Apr 2009
Location: Worthing
Posts: 384
Update:
It appears I was covered, just a SNAFU with the paperwork...I have a temporary cover note and await something more permanent. I can now drive it again!
Once again, thanks for all the advice. 55-Reg Java Black SE, Unlocked SatNav (via Wiggs and Bodsy), Nudge Bar/Driving Lamps/RAI, Front & Rear Lamp Guards, RLD Sump Plate, RLD spare wheel protector
"Every movie-going moron knows that only a mining company could be evil enough to attack Smurfs living in a rainforest." - Doug Casey
17th May 2010 8:15 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
Result!! Treat yourself to
17th May 2010 8:52 pm
adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
Check check and check again - I drove around for 2.5 years in a Merc with (technically) no insurance as policy stipulated any vehicle with a value greater than £25K needed an approved tracking device fitted - which it didnt - Tesco never advised me at time of taking it out and I stupidly never checked.
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) but in theory were not covered.
- Tesco never advised me at time of taking it out and I stupidly never checked.
