Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20869
GAP Diagnostic / IIDTool
Had my first issue using the IID.
Diagnosed a faulty compressor on an RRS. Replaced with a new AMK unit. Worked fine, up and down no bother.
Re-flashed the RLM with the new software, as you do. Tried it out, had a red warning light on the dash, and suspension stopped working. Fault stored was B1A84 - Vehicle configuration data
Tried putting the new software on again, still the same. Tried to revert back to the original software, still the same...
Emailed GAP, explaining the situation. Received a reply 15 minutes later, with the issue having been identified as the software expecting the car to have the ARC system fitted.
A further 30 minutes later, GAP had provided the correct non-ARCM firmware, to allow the car to be programmed with the correct firmware. After which, no more issues
Had never come across this issue before, as it was the first RRS I had done with the IID. The rest have all been D3's.
In conversation with Patrick, he has said that in a near-future update, the correct firmware will be selected and installed, with no user intervention required.
He also made a point of saying that if anyone else has the same issue, to contact GAP, who will make the firmware available, if required before the update has been completed
So, 45 minutes in total from having an issue, identifying the problem, and releasing the correct firmware to rectify the issue. Can't ask for anything more My D3 Build Thread
Member Since: 20 Dec 2008
Location: Saddleworth Oldham
Posts: 1954
Now that's what you call customer service MY18 D5 HSE LUX😎
MY12 Freelander SD4 HSE
44 Tonne 12 Litre 6x2 Scania T cab (Current)
Freelander 1 (Wrote off 😫)
Ex D1
Ex D2 GS
Ex V8 D2 GS
Ex D3 S
Ex D4 GS
Club skip ya lockers !!!
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13th May 2014 2:08 pm
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Member Since: 02 Dec 2011
Location: Montreal
Posts: 745
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