Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1344
Fixed-price servicing
I have booked our 2016 D4 in for service in a couple of weeks time at a main dealer (I still have a short period of LR warranty, so just in case.......), and when I mentioned the “fixed-price” servicing, I was asked whether I wanted that or to “just sort it on the day”? I then asked if there was a difference, to which the response was, “we just do a visual check of things on the fixed-price service”, but stupidly I didn’t dig any more.
Does anyone know what is presumably missed on the fixed-price service, and/or is it worth going for the “standard” one (and of course, what is the price difference)? As far as I am aware there are no issues (I’ve done it now!!!), although I will have a look using my IID-BT before it goes in just in case.
Thanks.
21st May 2020 9:14 am
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2136
Surely LR dealers should be following LRs schedule if performing a service.
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
21st May 2020 9:19 am
Scott #55
Member Since: 15 Apr 2015
Location: Glasgow
Posts: 1664
My Indy told me that when he worked at a main dealer, they used oils from the cheaper end of the spectrum. He's already way cheaper than the dealer and I've no reason to doubt him.2014 - D4 2010 HSE Nara Bronze
2012 - FL2 2009 GS Stornoway Grey
2001 - VW Passat Estate Inky Blue
1999 - Ford Mondeo Light Blue
1998 - Rover 25 Red
21st May 2020 9:37 am
RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1650
they will just mark the service history as being a full/interim service, so if you do have any issues with things that should have been done if you were paying the full price you can go back to them.
I had full service and belts done last September just after I got my LR. It hadn't had a LR service since it was 3 years old but was specialist services for the remainder. The belts on fixed price servicing were on a par with the indy prices so I went to LR for convenience more than anything else.
2 days later it had to go back in to have the body off to replace the HPFP tensioner bolt that had sheared.
When I told trusted indy what the belts had cost he said he couldn't get anywhere near the LR fixed price so called the local dealer (not the one I went to) and they quoted ££££££ more to do both belts, as the fixed price belt change was only the main front belt. My invoice said both belts had been done.
Our thoughts were that on LR fixed price servicing, they do the bear minimum they can get away with and play a law of averages if anything goes wrong.
if that is correct then they certainly shot themselves in the foot with mine as when it went back in they had for 10 days and had to take the body off
So IMO if your still in warranty then get LR to do the service under fixed price scheme, and if anything goes wrong from that then your covered regardless2011 D4 XS 305 MY12 - gone but not forgotten
21st May 2020 9:58 am
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20727
Quote:
they do the bear minimum they can get away with and play a law of averages if anything goes wrong
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1344
At £515 it certainly isn’t cheap! I contacted a new Indy in Mansfield (I think you’ve used the RogB), who quoted £375 using LR parts or £325 for non-LR parts. In the past I’ve always used an Indy at Chesterfield and always had a WD warranty, which is the way that I’m likely to go once the LR warranty has run out.
Thanks for the replies.
21st May 2020 10:25 am
RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1650
so Cradgebanks (Richard) came in at £375 for a main service, which is the same price as the LR fixed price interim service... I know who I would rather trust personally.2011 D4 XS 305 MY12 - gone but not forgotten
21st May 2020 10:42 am
nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1344
Richard Pike at Land Rover Diagnostics Ltd, near Toray?
21st May 2020 10:49 am
RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1650
2011 D4 XS 305 MY12 - gone but not forgotten
21st May 2020 1:22 pm
nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1344
Just collected our car from Land Rover Diagnostics Ltd (Cradgebanks) as recommended by RogB. Great service by an enthusiast (Richard), so I know where it’ll be going from now on! Good call RogB!
3rd Jun 2020 5:29 pm
RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1650
Glad to hear all went well
I also posted his details on Freel2.com as Ive been a member on there for a few years and one of the guys took his FL2 there and was full of praise also
nice to see a new small indy enthusiast getting his business moving (and relief for me as I recommended him )2011 D4 XS 305 MY12 - gone but not forgotten
4th Jun 2020 7:52 am
nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1344
I think that in different times we’d have spent hours chatting! I think you hit the nail on the head there, Richard is first and foremost an enthusiast, and puts his enthusiasm into his business.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
)
