scarecrow
Member Since: 14 Dec 2019
Location: Gloucestershire
Posts: 59
  
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Hi all,
Just got my shiny new IID and have hit an immediate speed bump. Trying to do the initial firmware update, and it says build 2764 is available so I download. It gets partway through the install then says Program unit 5 has an error and locks up.
Eventually I disconnect and try again. It says the new build is installed, but gives me the option to reinstall. I try that, bombs out at the same point.
A bit disheartened I plugged it into the car and was delighted to find it booted up, and I was able to activate and use it! However I then got an email to say it requires a firmware update to 2624 or higher so the new build clearly isn’t fully loaded.
I’ve emailed GAP but given COVID limitations who knows when they’ll be available to reply. I just wondered if anybody on here has had similar issues, and how they sorted them?
Any advice welcome (plus what to do about the persistent B1C35-3A code I’ve uncovered!)
Thanks,
Chris
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 8th Jan 2021 5:27 pm |
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scarecrow
Member Since: 14 Dec 2019
Location: Gloucestershire
Posts: 59
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Replying to my own post may be bad form, but astonishingly I’ve already had a reply from GAP! Apparently it’s an issue with the installer if you use a Mac (which I do). Going to be fixed, but unknown when so I’ll need to beg or borrow a PC from somebody.
Hope this helps any other Mac users out there.
Cheers,
Chris
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| 8th Jan 2021 5:48 pm |
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scarecrow
Member Since: 14 Dec 2019
Location: Gloucestershire
Posts: 59
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Final update, GAP contacted me last night and they have fixed the Mac installer. New firmware now installed and working. Great customer service!
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| 9th Jan 2021 9:06 am |
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