Member Since: 04 Oct 2018
Location: Wiltshire
Posts: 50
Exceptional Customer Care and support from Landrover
I see many posts complaining about poor service from dealers and lack of support from Landrover but my recent experience is the polar opposite, maybe when good service is given not enough people post the good news.
My 2016 D4 developed a fault only when towing our twin axle caravan. The diagnostics pinpointed a air leak at the air intake to the throttle body. A new throttle body was fitted but did not cure the issue as the joint separated on the test drive. Similarly after fitting adjoining components and pipe work to the throttle body the joint failed on each test drive (towing caravan).
During the time my vehicle was off road I was given a Range Rover Velar which they changed for a D5 HSE when I mentioned I was not able to use my caravan as the Velar did not have a tow pack.
Landrover recommended the dealer replace the mounting brackets to the air intake and conduct an extended towing road test with a data logger connected. The test run 220 miles was done today with a technician on board, this took five hours and proved the turbo boost was not the issue as live readings were within specification. I even took a call from Landrover during the road test to check all was going ok.
So no complaints from me, the replacement bracket has secured the joint, very satisfied with Landrover and the dealer (Dick Lovett (Bath)), however our Springer Spaniel is missing the massage seats of the Velar.......
Last edited by Desb on 6th Nov 2018 11:36 pm. Edited 1 time in total
6th Nov 2018 11:30 pm
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
So is your motor sorted?
6th Nov 2018 11:33 pm
Desb
Member Since: 04 Oct 2018
Location: Wiltshire
Posts: 50
Edited to include....the replacement bracket has secured the joint. Yes sorted.
6th Nov 2018 11:38 pm
ianm27
Member Since: 02 Jun 2016
Location: Hertfordshire
Posts: 2154
to Dick Lovett (Bath), sounds like you've got a keeper of a dealer there Uncle Ray's spare wheel protector
Limo Tint
Blackvue front & rear dashcam
Cruise control switch pack
Bodsy's remote for FBH
7th Nov 2018 11:49 am
Jubbly
Member Since: 20 Nov 2016
Location: Stourbridge
Posts: 401
Great news.Jaguar I-Pace HSE imminent.
Gone HSE with Flappy Paddles. IID BT tool. RLD Spare Protector, Altox GPS.
7th Nov 2018 2:49 pm
Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
Well done that dealer, perhaps they could organise a training event for the rest of the network DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
7th Nov 2018 3:39 pm
nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1344
I must admit that Duckworths (both the Boston and Market Rasen branches) have been excellent over the years, but it’s a pity that we have to travel so far when the six or so dealerships that are MUCH nearer are all appalling.
7th Nov 2018 3:51 pm
Hot Tub
Member Since: 15 Aug 2017
Location: Milton Keynes
Posts: 1071
What dealer was it and did they provide fuel for towing test Think others might consider using them given that service & support Welsh Collie Chauffeur Service To Barney & Rooney.
7th Nov 2018 6:21 pm
Desb
Member Since: 04 Oct 2018
Location: Wiltshire
Posts: 50
The dealer is mentioned in the original post Dick Lovett (Bath) The test mileage was a total of 777 miles for which they paid £245 and extended my warrentee for two months.
7th Nov 2018 8:19 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13878
That’ll be the same dealer I’m waiting on the return of a call when thinking of buying a new FFRR. Nearly 6 weeks and several reminders and still waiting.
Also, since when has Melksham been Bath?New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
8th Nov 2018 2:30 pm
Desb
Member Since: 04 Oct 2018
Location: Wiltshire
Posts: 50
Dealer in Melksham is registered as Dick Lovett (Bath)
They have also purchased the land on the opposite side of the road and will be moving their BMW (Bath) facility to Melksham. The decision to introduce a "congestion" charge in Bath has influenced the decision to move to Melksham.
If you have been waiting 6 weeks for a call back I would go somewhere else.
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to Dick Lovett (Bath), sounds like you've got a keeper of a dealer there 
