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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
  
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 Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
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 27th Jun 2009 10:33 am |
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Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18457
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You can stop that and all 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
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| 27th Jun 2009 10:37 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50944
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Well done to James for addressing the issue  The mark of a good dealership is how they deal with things when mistakes occur  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 27th Jun 2009 11:07 am |
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BrumLee
Member Since: 07 Mar 2008
Location: West Midlands
Posts: 1360
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I was going to suggest you ask for James Tayler in Sales and tell him your a forum member, but James beat me to it I'm sure Joyceslaw will be looked after now
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| 27th Jun 2009 5:46 pm |
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joyceslaw
Member Since: 01 Mar 2009
Location: Achill Island
Posts: 221
 
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It is nice to see so many of you standing shoulder to shoulder with me, thank you.
I will be ringing on Monday, thank you also James.
Naturally I will be posting accurate and honest feedback after Wednesday.
Again, thank you all.
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| 27th Jun 2009 10:16 pm |
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joyceslaw
Member Since: 01 Mar 2009
Location: Achill Island
Posts: 221
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Charles Hurst Park Royal wrote:Bodsy wrote:Charles Hurst Park Royal wrote:Joyceslaw, Give our Service Manager Paul King a call on 0208 992 2299. It sounds as if it could be Service Advisor confusion.
Regards,
James
here's an idea for good customer service, why doesn't Paul give Joycelaw a call instead!
Sorry, it's not bash the sponsor time, but really as you've been alerted to the issue, doesn't cost mch to be pro active n resolvng the issue and would be seen in a much mre positive light.......
Our customers don't book their cars in using their forum user names, therfore it would be difficult to be sure who they are. But thank you for the advice.
James
PS. Thanks for the defence Martin!
Errr, I did, well the forum anyway! 
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| 27th Jun 2009 10:22 pm |
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joyceslaw
Member Since: 01 Mar 2009
Location: Achill Island
Posts: 221
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Sorry for the delay in the feedback - but wonderful BT broke my broadband....
Anyway,car went in as planned on Wednesday, got a call later that day with the following info.
1. EPB actuator defective - to be replaced under warranty.
2. Front pads 95% worn - recommend changing - agreed to.
3. Rear pad 90% worn - recommended changing -agreed to.
4. Rear discs - lipped and corroded - recommended changing - agreed to.
5. Front brake sensor wire replaced - queried as the brake warning light had not come on therefore sensor must be intact and unworn! Work already completed!
6. EPB shoes - recommended changing to prevent EPB squeal in future. Queried if shoes were worn, answer was "No, but it is recommended and if you don't have them changed we will not honour any further EPB warranty issues." To be honest that was such a load of old tosh I siad no and ignored him from that point. Why replace somnething that is not worn?
7. VHC completed - tyres feathering and 1 windscreen washer jet blocked - recommended tracking done elsewhere! and washer unblocked FOC!
8. 2 days courtesy car costs, Freelander 2 HSE manual - £15 per day.
I bought a couple of other bits which were less than£10.
The grand total was £480.50.
They did wash the car but they binned my Lockets - sore throat still!
RJ
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| 7th Jul 2009 7:51 pm |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6266
  
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what have they charger you that 480 for ?????
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| 13th Jul 2009 4:05 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
 
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joyceslaw wrote:
2. Front pads 95% worn - recommend changing - agreed to.
3. Rear pad 90% worn - recommended changing -agreed to.
4. Rear discs - lipped and corroded - recommended changing - agreed to.
5. Front brake sensor wire replaced - queried as the brake warning light had not come on therefore sensor must be intact and unworn! Work already completed!
8. 2 days courtesy car costs, Freelander 2 HSE manual - £15 per day.
I bought a couple of other bits which were less than£10.
The grand total was £480.50.
They did wash the car but they binned my Lockets - sore throat still!
RJ
I would think that lot would be around £480 at most dealers TBH - let alone one in London I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 13th Jul 2009 4:09 pm |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6266
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less than half of that with you own parts and TFC 2 h work if you do not have the tools / space like me
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| 13th Jul 2009 4:36 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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Agreed that dealers are not the most cost effective option, but if things are being linked to Warranty work it is very difficult to menu pick which items you will use them for when work needs doing and they are in possession of the vehicle  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 13th Jul 2009 4:45 pm |
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