Member Since: 12 Feb 2006
Location: Midlands
Posts: 594
Dealer says I don't have heated rear seats!
Well I book our 2 year old TDV6 S into Stratstone to have its service tomorrow.
Yesterday a salesman rings me asking if I want to change it now as its 2 years old! I explained my wife had managed 9k miles in 2 years so I don't think I'll be changing it any time soon.
Today the service guy calls to explain that the reason the rear seat heating does not work is because our car doesn't have it!
I explained that when they had it 3 months ago to replace the front seat covers that had rucked up it returned without the rear heated seats working!
He patiently explained that our car does not have heated rear seats.
I asked him what the 2 buttons were for in the rear that have lights on when you USED to press them? I then went on to say that your ass got hot when the lights were lit on said buttons and cold when the lights were off!
He checked the registration of our Jan 2006 S model and read out the spec which did not include rear heated seats.
I proceeded to bet him £5000 that it had rear heated seats until they broke them.
He said "well we will see tomorrow"
I'm going to pay these muppets £375 to service our car!!!!
God help us! 2006 TDV6 S Auto, Buckingham Blue, for the wife and kids.
2013 BMW 535d M sport touring.
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
I have a Dec 2005 S ...that has heated seats too They can be such ass's ...you sometimes have to wonder how they get on in life 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
Last edited by DG on 23rd Jan 2008 12:11 am. Edited 1 time in total
22nd Jan 2008 11:06 pm
Alex08
Member Since: 09 Nov 2006
Location: Glasgow
Posts: 1600
Re: Dealer says I don't have heated rear seats!
paul wrote:
He checked the registration of our Jan 2006 S model and read out the spec which did not include rear heated seats.
And he believed it. Has he not heard of the Land Rover Fairy that bestows extra gifts onto cars from time to time. Next he will say there is no Santa Claus
22nd Jan 2008 11:09 pm
simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
I used to have an 05 'S' and its had heated 1st and 2nd row seats.
Tell them to stop reading the spec sheets and fix the damn things. LR would not fit buttons if the heaters were not fitted.
22nd Jan 2008 11:10 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72774
Tell the service guy
1) He's an idiot!
2) They should have them (and you know they do have them)
and
3) If they don't have them, get them fitted under warranty as they are part of that vehicle's spec!!!
I assume he doesn't realise that as there are swtches, they should be connected to something, unless the car was made on Three Mile Island! I had my D3 delivered with no heating element in one of the frnt seat swabs, only sorted when they replaced the rucced covers.
I've also got a 2yr old S and y rear heated seats work perfectly.
I used to have an 05 'S' and its had heated 1st and 2nd row seats.
Same here New SE only has them in the front but I only sit in the front
If you've got the buttons and they were working I reckon there's not much could go wrong with them other than a blown fuse or someone unplugging them under the seatsThe End
22nd Jan 2008 11:27 pm
craig
Member Since: 08 Aug 2006
Location: Home of LR.
Posts: 2545
Re: Dealer says I don't have heated rear seats!
paul wrote:
into Stratstone
which one Paul?
Think its one to "name and shame" so we can all avoid....
Stratstone group - not knowing what they are doing - never
"I know that you believe that you understood what you think I said, but I am not sure you realize that what you read is not what I meant"
22nd Jan 2008 11:44 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
My Feb 06 'S' has heated seats all round - luvverrrrlllly right now!Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
23rd Jan 2008 1:18 am
paul
Member Since: 12 Feb 2006
Location: Midlands
Posts: 594
which one Paul?
Think its one to "name and shame" so we can all avoid....
Err, can not Say as iT may be Off hand and yoU may Read this and Boycott this dealeR. I woulDn't blame you but you should Give thEm a go and see for yourself....
Regards Paul2006 TDV6 S Auto, Buckingham Blue, for the wife and kids.
2013 BMW 535d M sport touring.
Last edited by paul on 23rd Jan 2008 1:01 pm. Edited 1 time in total
23rd Jan 2008 12:12 pm
craig
Member Since: 08 Aug 2006
Location: Home of LR.
Posts: 2545
Solihull Stratstone aren't any better IMHO
Parts Manager - (Dave) "LR don't do a raised air intake for the Discovery 3"
Me " Look at page 22 of the accessories brochure"
Parts Manager - "Oh yah, well you learn something new everyday"
Me - "thanks - i'll go somewhere else"
Guy Salmon Coventry - whilst owned by Stratstones - are a good deal better...
Lynne in Service is well on the ball.
23rd Jan 2008 12:29 pm
CY
Member Since: 16 Aug 2005
Location: Warwickshire
Posts: 4502
Parts Manager - (Dave) "LR don't do a raised air intake for the Discovery 3"
Me " Look at page 22 of the accessories brochure"
Parts Manager - "Oh yah, well you learn something new everyday"....
And happily it would also make an excellent clue stick to hit him with. Your only trouble would be working out from whence the hollow 'thud' emanated.Time flies like an arrow; fruit flies like a banana
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I explained my wife had managed 9k miles in 2 years so I don't think I'll be changing it any time soon.
They can be such ass's ...you sometimes have to wonder how they get on in life 
New SE only has them in the front but I only sit in the front 
